Professional and Support Services Sample Clauses
The "Professional and Support Services" clause defines the scope and expectations for services provided by professionals or support staff under the agreement. It typically outlines the types of services to be delivered, such as consulting, technical support, or administrative assistance, and may specify performance standards, timelines, and qualifications required of service providers. This clause ensures that both parties have a clear understanding of the nature and quality of services to be rendered, thereby reducing misunderstandings and setting measurable benchmarks for service delivery.
Professional and Support Services. PCI Pal warrants that the Services will be performed in a professional manner with a level of care, skill and diligence performed by experienced and knowledgeable professionals in the performance of similar services.
Professional and Support Services. 4.1 The following Support Services are included in the Licence Fee:
4.1.1 the provision during Working Hours of a help desk for the purpose of advising the Licensee in relation to problems encountered in using the Software;
4.1.2 the provision of any Error corrections to the Software issued to Solution 7’s licensees generally from time to time; and
4.1.3 the provision of any updates to the Software issued to Solution 7’s licensees generally from time to time, subject to any restrictions or limitations on the Support Services notified by Solution 7 to the Licensee from time to time.
4.2 The Support Services and any other services under this Agreement will be provided to the Licensee and Solution 7 will not be obliged to provide any such service to any Affiliate.
4.3 A third party, if authorised by Solution 7, by special arrangement with the Licensee and subject to the terms agreed between that third party and the Licensee, may provide help desk services to the Licensee and the Affiliates. Solution 7 will not be responsible for the provision of any such services or the omission of any third party to provide those services.
4.4 Solution 7 is not obliged to provide any Professional Services to the Licensee or any Affiliate, but will try and provide that sort of service to the Licensee if requested by the Licensee if and when Solution 7 can (either directly or through a third party). If the Licensee requests any Professional Service and Solution 7 agrees to provide it, the Parties will record the Professional Service(s) to be provided and the fees payable for them in writing, signed on behalf of each Party. The terms of this Agreement will apply to the provision of any Professional Service by Solution 7 (either directly or through a third party).
4.5 The Licensee will keep Solution 7 informed of any changes to the Authorised Contacts or their contact details. Solution 7 may decline to provide assistance under Clause 4.1.1 if a call requesting assistance is made by anyone except an Authorised Contact. Solution 7 may decline to provide assistance under Clause 4.1.1 or may charge the Licensee for providing that assistance, if the Licensee makes more than 30 calls per Authorised Contact to Solution 7’s helpdesk in any 3 month period, not taking into account calls to report any Error.
4.6 The Support Services are not provided for any version of the Solution 7 Software except the Current Version. If the Licensee requests support or assistance for any other version, a...
Professional and Support Services