Project Transition to Contractor Customer Services Sample Clauses

Project Transition to Contractor Customer Services. Contractor internal systems are updated to indicate that the system is fully operational and current with warranty and maintenance support. Microsoft Office product format 15 Contractor Project Team D9-02 Support and Maintenance • Year 1 Annual Software Maintenance and Technical support according to D9-02 table below. • Years 2,3,4 and 5 ScoutCare Software and Hardware Maintenance according to D9 - 02b • D9–02c On-Site Maintenance for Year 1 according to table below• Exhibit 6 lists specifically what ScoutCare™ Maintenance and Support includes. Microsoft Office product format 15 Contractor Project Team D2-01 Network Plan & Wide Area Network (WAN) Logical Design Contractor will work closely with the State’s MPLS service provider to determine the technical parameters necessary for integration of Scout Enterprise consoles over the existing private network. •Contractor shall create, for State review and approval, a Network Plan that describes connectivity points between the State’s MPLS network and Contractor supplied solution. •Contractor will deliver a network diagram including all MPLS and Voice interface connections specific to the State. This diagram will include calculated bandwidth requirements over the MPLS network. •Contractor will deliver network diagram including all applicable IP space, DMZ’s, VLAN, DNS zones, port group policies, and functionality of components utilized as the data center core networking capabilities including multitenant firewall, F5 GTM and LTM devices and virtual firewall devices specific to the State. •The final deliverable shall include a Word document with narrative and a separate Visio file which shows the network diagram, including: oIP address information oCircuit sizing oRouting information oTelecom carrier information oDatacenter connectivity oLatency targets oHardware & software requirements oVPN circuits oVisio diagram showing the applicable solution D3-01 System Shipment to VSP (Deliverable Table Above) The table below is not intended to be an all-inclusive list of items included in the provided solution. It is the responsibility of the Contractor to ensure all components of the solution are shipped and available for providing the solution. Console (Operator) Position Hardware/Software Westminster PSAP Item Qty Model Number Description Console (Operator) Position Hardware/Software_Westminster PSAP 1 15 T2-SCOUT-PLUS Tier 2 Scout Plus Hardware Audio Package Console. Includes Scout Media Workstation Plus, dual speakers...
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Related to Project Transition to Contractor Customer Services

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Cooperation 3.2.1. Customer shall provide and make available all Customer personnel as may be further addressed in an applicable Order Form or that SAP reasonably requires in connection with performance of the Services.

  • Autism Services This plan covers the following services for the treatment of autism spectrum disorders. • Applied behavior analysis when provided and/or supervised by an individual licensed by the state in which the service is rendered. See the Summary of Medical Benefits for the amount that you pay. • Physical therapy, occupational therapy, and speech therapy services when rendered as part of the treatment of autism spectrum disorder. A benefit limit will not apply to these services. • Psychological and psychiatric services, and prescription drugs are also covered. See Behavioral Health Services and Prescription Drugs and Diabetic Equipment or Supplies for additional information. Coverage for autism spectrum disorders does not affect any obligation of a school district, a state or other governmental entity to provide services to an individual under an individualized family service plan, an individualized education program, or similar services required under state or federal law. Services related to autism that are furnished by school personnel are not covered under this plan.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Training Services Training Services may include pre-packaged training Products, and/or the development or customization of training programs as requested, including Live Training, Computer Based/Multi-Media Training which encompasses Internet-Delivered Training, and/or Video Based Training.

  • Contractor Services Emerald has contracted, on an exclusive basis, with official contractors to provide certain services for the Event. Service companies other than the official contractors will not be allowed to perform any of these exclusive services. Non-exclusive services may be performed by exhibitor-appointed contractors (“EACs”) within certain guidelines. Please refer to the Exhibitor Service Manual for a listing of exclusive services and EAC guidelines.

  • AIN Selective Carrier Routing for Operator Services, Directory Assistance and Repair Centers 4.3.1 BellSouth will provide AIN Selective Carrier Routing at the request of <<customer_name>>. AIN Selective Carrier Routing will provide <<customer_name>> with the capability of routing operator calls, 0+ and 0- and 0+ NPA (LNPA) 555-1212 directory assistance, 1+411 directory assistance and 611 repair center calls to pre-selected destinations.

  • Routing for Operator Services and Directory Assistance Traffic For a Verizon Telecommunications Service dial tone line purchased by MLTC for resale pursuant to the Resale Attachment, upon request by MLTC, Verizon will establish an arrangement that will permit MLTC to route the MLTC Customer’s calls for operator and directory assistance services to a provider of operator and directory assistance services selected by MLTC. Verizon will provide this routing arrangement in accordance with, but only to the extent required by, Applicable Law. Verizon will provide this routing arrangement pursuant to an appropriate written request submitted by MLTC and a mutually agreed-upon schedule. This routing arrangement will be implemented at MLTC's expense, with charges determined on an individual case basis. In addition to charges for initially establishing the routing arrangement, MLTC will be responsible for ongoing monthly and/or usage charges for the routing arrangement. MLTC shall arrange, at its own expense, the trunking and other facilities required to transport traffic to MLTC’s selected provider of operator and directory assistance services.

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