SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT Sample Clauses

SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT. Intrado will provide telephone support for all users during normal business hours (8am-5pm Mountain Time, excluding Intrado holidays), as well as software updates, including patches and updates of major and minor releases. Outside the scope of technical support is any assistance with third-party software or hardware not provided by Intrado, including Esri software functionality that is outside the Intrado GIS software functions. The interface of Intrado’s GIS software products with the Esri software is included in support.
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SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT. (a) OneSoft Product Support. USWeb/CKS will, through its Global Network Operations Center provide necessary Tier 1 and Tier 2 support for OneSoft products and related service to all customers. USWeb/CKS also agrees to fund 100% of the development cost of software agents ("Software Agents") to proactively monitor the health of CONFIDENTIAL - DO NOT DUPLICATE USWeb/CKS iAMcommerce Solutions Powered by OneSoft. Software Agents will not interface directly with OneCommerce Enterprise Edition but instead will obtain necessary data from operating system logs (including without limitation NT Event Viewer and Performance Monitor) written to by OneCommerce Enterprise Edition. All right title and interest in any Software Agent created that is not derivative of OneSoft intellectual property and for which development is paid for in full by USWeb/CKS pursuant to such funding shall be vested in USWeb/CKS. OneSoft agrees to develop at its expense extensions (the "Extensions") to OneCommerce Enterprise Edition to write reasonable types and amounts of data to such logs to reasonably support proactive monitoring of the health of OneCommerce Enterprise Edition. All right title and interest in the Extensions shall be vested in OneSoft.OneSoft will also provide necessary Tier 3 level support to USWeb/CKS for the Software, to assist USWeb/CKS in its support of its USWeb/CKS iAMcommerce Solutions Powered by OneSoft customers. OneSoft will provide advance notice to USWeb/CKS with planned version support and maintenance discontinuation plans. OneSoft will provide Tier 3 support for all current releases of software, and for the previous release for 6 months (for example with v3 released on November 1, 1999 support would continue for release 2.1 until April 30, 2000, thereafter level 3 support for v2.1 would no longer be covered by OneSoft). OneSoft shall provide USWeb/CKS, any and all enhancements, bug fixes, modifications, revisions, updates, new releases and new versions, of or to the Software, as and when provided to OneSoft's customers generally under OneSoft's standard maintenance agreement, for Software. The support process and other related responsibilities of the Parties shall be as set forth in Section [6] of the Statement of Alliance Efforts.
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SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT. 4.1 Motorola will offer optional Software Maintenance Program, providing CNRC support and bug fixes for the current and immediately preceding Software Release.
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SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT. See separate documents for any applicable terms or policies.
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SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT. Upon purchasing a license to the Software, Customer agreed to pay an additional software maintenance fee and an additional technical support fee for an initial twelve-month period based on the number of user licenses purchased. Following this initial twelve month period, TLXLLC will offer Customer software maintenance and technical support on an annual basis for a fee.
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SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT 
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Related to SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Software Maintenance Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.

  • Maintenance and Support For so long as you timely pay your SaaS Fees according to the Invoicing and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, we will:

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Patent Maintenance All annuity and maintenance fees that are necessary in order to keep the Patents in force as of the Effective Date have been paid by Seller, and no payment of annuities or fees, or papers to be filed in patent offices, are required to be made within the three-month period after the Effective Date.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

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