Software Maintenance and Technical Support Sample Clauses

Software Maintenance and Technical Support. Intrado will provide telephone support for all users during normal business hours (8am-5pm Mountain Time, excluding Intrado holidays), as well as software updates, including patches and updates of major and minor releases. Outside the scope of technical support is any assistance with third-party software or hardware not provided by Intrado, including Esri software functionality that is outside the Intrado GIS software functions. The interface of Intrado’s GIS software products with the Esri software is included in support.
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Software Maintenance and Technical Support. (a) OneSoft Product Support. USWeb/CKS will, through its Global Network Operations Center provide necessary Tier 1 and Tier 2 support for OneSoft products and related service to all customers. USWeb/CKS also agrees to fund 100% of the development cost of software agents ("Software Agents") to proactively monitor the health of CONFIDENTIAL - DO NOT DUPLICATE USWeb/CKS iAMcommerce Solutions Powered by OneSoft. Software Agents will not interface directly with OneCommerce Enterprise Edition but instead will obtain necessary data from operating system logs (including without limitation NT Event Viewer and Performance Monitor) written to by OneCommerce Enterprise Edition. All right title and interest in any Software Agent created that is not derivative of OneSoft intellectual property and for which development is paid for in full by USWeb/CKS pursuant to such funding shall be vested in USWeb/CKS. OneSoft agrees to develop at its expense extensions (the "Extensions") to OneCommerce Enterprise Edition to write reasonable types and amounts of data to such logs to reasonably support proactive monitoring of the health of OneCommerce Enterprise Edition. All right title and interest in the Extensions shall be vested in OneSoft.OneSoft will also provide necessary Tier 3 level support to USWeb/CKS for the Software, to assist USWeb/CKS in its support of its USWeb/CKS iAMcommerce Solutions Powered by OneSoft customers. OneSoft will provide advance notice to USWeb/CKS with planned version support and maintenance discontinuation plans. OneSoft will provide Tier 3 support for all current releases of software, and for the previous release for 6 months (for example with v3 released on November 1, 1999 support would continue for release 2.1 until April 30, 2000, thereafter level 3 support for v2.1 would no longer be covered by OneSoft). OneSoft shall provide USWeb/CKS, any and all enhancements, bug fixes, modifications, revisions, updates, new releases and new versions, of or to the Software, as and when provided to OneSoft's customers generally under OneSoft's standard maintenance agreement, for Software. The support process and other related responsibilities of the Parties shall be as set forth in Section [6] of the Statement of Alliance Efforts. (b) OneSoft Maintenance and Support Fee. USWeb/CKS will pay OneSoft maintenance and support fees in accordance with the provision of Schedule 4(a). Monthly maintenance must be contracted and paid for all of a Third Party Customer's li...
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Software Maintenance and Technical Support. 4.1 Motorola will offer optional Software Maintenance Program, providing CNRC support and bug fixes for the current and immediately preceding Software Release. 4.2 Prices for new Software releases with no increase in features or functionality are included in this program; new feature releases and increased Software capabilities are separately offered and charged. The price for Software Maintenance Program is contained in Exhibit "A".
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Software Maintenance and Technical Support. Upon purchasing a license to the Software, Customer agreed to pay an additional software maintenance fee and an additional technical support fee for an initial twelve-month period based on the number of user licenses purchased. Following this initial twelve month period, TLXLLC will offer Customer software maintenance and technical support on an annual basis for a fee.
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Software Maintenance and Technical Support. Customers are eligible to receive Software Maintenance and Technical Support services provided all applicable Fees have been paid in full. Infoware will make a member of its technical support staff available by email or telephone to assist you in diagnosing and resolving issues associated with the standard use of the Software. Email and telephone technical support includes assistance relating to the following: (i) diagnosing technical issues that originate from or are caused by the Software, other Infoware products or their implementation. (ii) diagnosing and resolving technical issues associated with Customer Documents.
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Software Maintenance and Technical Support. See separate documents for any applicable terms or policies.
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Software Maintenance and Technical Support 
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Related to Software Maintenance and Technical Support

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Software Maintenance Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • Operation and Maintenance Manuals Receipts for transmittal of Operation and Maintenance Manuals, Brochures and Data to the Design Professional (or Commissioning Agent) as required by Section 6.1.1.5.

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Project Maintenance The Local Government shall be responsible for maintenance of locally owned roads and locally owned facilities after completion of the work. The State shall be responsible for maintenance of the state highway system after completion of the work if the work was on the state highway system, unless otherwise provided for in existing maintenance agreements with the Local Government.

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