R esponse Time Sample Clauses

R esponse Time. Service Provider will respond to Customer’s service/support-related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. Please note that Service Provider’s ability to comply with this S ection 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in English, if Customer sends a service/support-related inquiry or request in a language other than English, the appropriate Response Time above shall not be applicable unless Customer has made specific arrangements with Service Provider for support in non-English languages
Sample 1
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R esponse Time. The Contractor shall respond to all Class A & B requests for service from the CITY within thirty (30) minutes from the time it receives the call from the Police Dispatcher. During peak hours between 0630-0930 hours and 1530-1830 hours, the Contractor shall respond to all Class A & B requests for service from the CITY within forty-five (45) minutes. In the event the Contractor fails to furnish a tow unit within the specified time period, the CITY may cancel the tow request and request a tow unit from another Contractor. When the tow is canceled, the Contractor shall forfeit his/her turn in that rotation. If the Contractor does not answer a call from the CITY for dispatch to a tow, the Contractor shall forfeit his/her turn in that rotation. Within any calendar month, more than two (2) failures to respond to a request for tow service within the time set forth, refusing/failing to tow any qualifying vehicle assigned, or passing on/unavailability to respond will constitute a violation.
Sample 1
R esponse Time. TimeTool AG shall provide the services forming the subject matter of this contract, while the stand-by time is subject to an initial telephone response time of an average of six hours per case.
Sample 1

Related to R esponse Time

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

  • Wash-Up Time 37.01 Where the Employer determines there is a clear-cut need, wash-up time, to a maximum of ten (10) minutes immediately before the end of a work period, will be permitted.

  • Flex Time Upon agreement of the supervisor's immediate supervisor, an individual flex-time schedule may be established.

  • Crib Time (i) When an Employee is required to work overtime after the usual ceasing time for the day or shift for two hours or more, he/she shall be allowed to take, without deduction of pay, a crib time of twenty minutes in duration immediately after such ceasing time and thereafter, after each four hours of continuous work, he/she shall be allowed to take also, without deduction of pay, a crib time of 30 minutes in duration. (ii) In the event of an Employee remaining at work after the usual ceasing time without taking the crib time of twenty minutes and continuing at work for a period of two hours or more, he/she shall be regarded as having worked twenty minutes more than the time worked and be paid accordingly.

  • Show Up Time An employee who reports to work in the usual manner without having been notified that there is no work available and is sent home because of lack of work before having worked four (4) hours shall receive a minimum of four (4) hours pay at their prevailing hourly rate. The employee shall also receive their full accommodation allowance if and when applicable. Each employee must inform the Employer of a means of being contacted on short notice. If an attempt is made by the Employer at least two (2) hours before the employee’s shift commences by way of the contact information provided, in an effort to inform the employee of a lack of work, and the Employer is unable to do so, the employee will not be entitled to show up time.

  • Work Time Work time is defined as all hours actually spent in pay status including travel time required by and at the direction of the Employer before, during or after the regularly-assigned workday.

  • Release Time a. Each mentor teacher shall be granted release time for direct mentoring activities. Release time shall be separate from any other release time covered under this agreement and shall be coordinated by the building administrator.

  • RDDS update time Refers to the time measured from the reception of an EPP confirmation to a transform command on a domain name, host or contact, up until the servers of the RDDS services reflect the changes made.

  • Paid Release Time Union stewards and officers will be granted a reasonable amount of time during their normal working hours to investigate and process grievances in accordance with Article 30,

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