RESALE MAINTENANCE PROCEDURES. The Resale Guide, to be provided by CBT, will describe the processes to be used by the Parties for maintenance of Wholesale Resale Services for the implementation of the requirements of this Schedule 2.13.
RESALE MAINTENANCE PROCEDURES. By the end of Contract Month 1, the Implementation Team shall agree upon the processes to be used by the Parties for maintenance of Resale Services. These processes will address the implementation of the requirements of this Schedule 10.13.
RESALE MAINTENANCE PROCEDURES. By the end of Contract Month 1, the Implementation Team shall agree upon the processes to be used by the Parties for maintenance of Resale Services. These processes will address the implementation of the requirements of this Schedule 10.13.
1. Ameritech shall provide repair, maintenance, and testing, for all Resale Services in accordance with the terms and conditions of this Schedule 10.13.
2. Ameritech technicians shall provide repair service that is at least equal in quality to that provided to Ameritech Customers; trouble calls from CLEC Customers shall receive response time priority that is at parity to that of Ameritech Customers and shall be based on trouble severity, regardless of whether the Customer is a CLEC Customer or an Ameritech Customer.
3. Ameritech shall provide CLEC with the same scheduled and non-scheduled maintenance, including required and recommended maintenance intervals and procedures, for all Resale Services provided to CLEC under this Schedule that it currently provides for the maintenance of its own network. Ameritech shall provide CLEC notice of any scheduled maintenance activity which may impact CLEC's Customers on the same basis it provides such notice to its subsidiaries, Affiliates, other resellers and its retail Customers. Scheduled maintenance shall include such activities as switch software retrofits, power tests, major equipment replacements, and cable rolls.
4. Ameritech shall provide notice of non-scheduled maintenance activity that may impact CLEC Customers. Ameritech shall provide maintenance as promptly as possible to maintain or restore service and shall advise CLEC promptly of any such actions it takes.
5. If service is provided to CLEC Customers before an electronic interface (“EI”) EI is established between CLEC and Ameritech, CLEC will transmit repair calls to Ameritech repair bureau by telephone.
6. Ameritech repair bureau, including the EI to be established pursuant to the Implementation Plan, shall be on-line and operational twenty-four (24) hours per day, seven (7) days per week except when preventative maintenance and software revisions require an out-of- service condition. Ameritech will provide CLEC a twenty-four (24) hour advanced notification of such out-of-service conditions.
7. Ameritech shall provide progress reports and status-of-repair efforts to CLEC upon request, and at a frequency interval to be determined by CLEC. Ameritech shall inform CLEC of restoration of Resale Service after an outage has...
