Review of guaranteed hours. Where a part-time Employee has regularly worked more than their guaranteed hours for at least 12 months, the part-time Employee may request in writing that the Employer vary the agreement made under clause 10.3(c), or as subsequently varied under clause 10.3(e), to increase their guaranteed hours. The Employer must respond in writing to the Employee’s request within 21 days. The Employer may refuse the request only on reasonable business grounds. Before refusing a request made under clause 10.3(h)(i), the Employer must discuss the request with the Employee and genuinely try to reach agreement on an increase to the Employee’s guaranteed hours that will give the Employee more predictable hours of work and reasonably accommodate the Employee’s circumstances. If the Employer and Employee agree to vary the agreement made under clause 10.3(c), the Employer’s written response must record the agreed variation. If the Employer and Employee do not reach agreement, the Employer’s written response must set out the grounds on which the Employer has refused the Employee’s request. Clause 10.3(h)(i) is intended to operate in conjunction with clause 10.3(e) and does not prevent an Employee and Employer from agreeing to vary the agreement made under clause 10.3(c) in other circumstances. An Employee cannot make a request for a review of their guaranteed hours when:
Review of guaranteed hours. (Part time Home Care Classifications only)
Review of guaranteed hours i Where a part-time employee has regularly worked more than their guaranteed hours for at least 12 months, the employee may request in writing that the Company vary the agreement made under clause 9.2(c), or as subsequently varied under clause 9.2(c), to increase their guaranteed hours. ii The Company will respond in writing to the employee’s request within 21 days. iii The Company may refuse the request only on reasonable business grounds.
