Revise Service Levels Sample Clauses

Revise Service Levels. The projected service levels shall be reviewed with all supervisors and senior management staff by the team. The previous year's data along with OC PW/O&M desired service levels shall be evaluated and next year's estimates of service levels made. Service levels will include the frequencies of maintenance for all 60+ activities for 25 management units. This task includes update of service levels for the contracted agencies in addition to the county maintained areas. Previous year’s data shall be evaluated and compared to current service levels. This task will include meetings (approximately 14) with each of the sections in PW/O&M as well as management staff in each of the three contract agencies. Deliverable: Service levels for the fiscal year shall be estimated.
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Revise Service Levels. The projected service levels shall be reviewed with all supervisors and senior management staff by the team. The previous year's data along with OC PW/O&M desired service levels shall be evaluated and next year's estimates of service levels made. Service levels will include the frequencies of maintenance for all 60+ activities for 25 management units. This task includes update of service levels for the contracted agencies in addition to the county maintained areas. include meetings (approximately 14) with each of the sections in PW/O&M as well as management staff in each of the contract agencies. Deliverable: Service levels for the fiscal year shall be estimated.
Sample 1
Revise Service Levels. The projected service levels shall be reviewed with all supervisors and senior management staff by the team. The previous year's data along with OC Public Works/Operations & Maintenance desired service levels shall be evaluated and next year's estimates of service levels made. Service levels will include the frequencies of maintenance for all 170+ activities for 49 management units. This task includes update of service levels for the five CONTRACT cities in addition to the County maintained areas. Previous year’s data shall be evaluated and compared to current service levels. DELIVERABLE: Service levels for the fiscal year shall be estimated. Task 1.5 - Performance Guideline Update A series of meetings (2) shall be conducted for OC Public Works/Operations & Maintenance personnel, including, Supervisor I’s, scheduling and inspection staff shall be involved in the process as required. Crew size, resources required, work methods and average production values shall be updated to reflect the desired operation for each of the 170+ activities performed. Utilizing past history and experience of the CONTRACTOR and COUNTY staff, a concerted effort shall be made to identify the most efficient approach to each activity. Guidelines for new activities added in Task 1.2 shall also be prepared and agreed to with staff. This includes update of the electronic guideline files and all the related work plans in MaintStar. DELIVERABLE: Revised performance guidelines.
Sample 1

Related to Revise Service Levels

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Penalties for Non-compliance to Service Level Agreement Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .

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