Second Level Technical Support Sample Clauses

Second Level Technical Support. SolutionX shall provide second level technical support to Client relating to the Unity Platform as outlined in Exhibit D, which will include email and phone support between the hours of 8 AM and 6 PM Mountain Standard Time, Monday through Friday except Holidays. Extended hours and foreign language support can be provided at prices outlined in Exhibit C. SolutionX will use all commercially reasonable means to resolve Client and Subscriber related issues as outlined in this Agreement.
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Second Level Technical Support. Vendor and VP will provide second level technical support to Client relating to the Mobile App which will include email, live chat, and phone support between the hours of 8 AM and 6 PM Mountain Standard Time, Monday through Friday, except Holidays. (c)
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Second Level Technical Support. Malwarebytes shall provide technical support only to MSP and not to MSP’s Customers. The second level technical support will consist of Malwarebytes using its commercially reasonable efforts to diagnose problems and to create error corrections or avoidance (workarounds) with respect to suspected errors in the Software reported by Customers to MSP and reported by MSP to Malwarebytes. Such service shall also include provision of any maintenance releases and updates for the Software made generally commercially available by Malwarebytes during the term of the Agreement. Malwarebytes will provide the support described herein to the designated MSP contacts during its business hours, 5 days per week Monday-Friday (excluding holidays) via email and/or web site ticket system. Malwarebytes regular business hours vary by region as shown in the table below: North America 9 a.m. – 8 p.m. EST EMEA 7 a.m. – 5 p.m. GMT
Sample 1Sample 2
Second Level Technical Support. CUE will provide second level technical support to the Customer relating to technical aspects of the CUE Platform which will include email and phone support between the hours of 10 am and 5 pm Central Time, Monday through Friday, except federal holidays or days on which the banks in the City of Dallas, Texas are closed for business. CUE will provide support at no cost to the Customer for the first thirty (30) days from delivery of the Services, or five (5) hours of second level technical support, whichever occurs first.
Sample 1Sample 2
Second Level Technical Support. CUE Audio will provide second level technical support to the Customer relating to technical aspects of the CUE Audio Platform which will include email and phone support between the hours of 9 am and 5 pm Mountain Time, Monday through Friday, except federal holidays or days on which the banks in the City of Denver, Colorado are closed for business. CUE Audio will provide support at no cost to the Customer for the first thirty (30) days from delivery of the Services, or five (5) hours of second level technical support, whichever occurs first.
Sample 1
Second Level Technical Support. Company shall provide technical support only to MSP and not to MSP’s Customers. The second level technical support will consist of Company using its commercially reasonable efforts to diagnose problems and to create error corrections or avoidance (workarounds) with respect to suspected errors in the Software reported by Customers to MSP and reported by MSP to Company. Such service shall also include provision of any maintenance releases and updates for the Software made generally commercially available by Company during the term of the Agreement. Company will provide the support described herein to the designated MSP contacts during its business hours, 5 days per week Monday-Friday (excluding holidays) via email and/or web site ticket system. Company regular business hours vary by region as shown in the table below: North America 9 a.m. – 8 p.m. EST EMEA 7 a.m. – 5 p.m. GMT
Sample 1
Second Level Technical Support. Malwarebytes shall provide technical support only to MSP and not to MSP’s Customers. The second level technical support will consist of Malwarebytes using its commercially reasonable efforts to diagnose problems and to create error corrections or avoidance (workarounds) with respect to suspected errors in the Software reported by Customers to MSP and reported by MSP to Malwarebytes. Such service shall also include provision of any maintenance releases and updates for the Software made generally commercially available by Malwarebytes during the term of the Agreement. Malwarebytes will provide the support described herein to the designated MSP contacts during business hours, 5 days per week Monday-Friday from 9:00 AM to 6:00 PM Pacific Standard Time (excluding holidays) via email and/or web site ticket system. Exhibit B
Sample 1
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Second Level Technical Support. Malwarebytes shall provide technical support only to MSP and not to MSP’s Customers. The second level technical support will consist of Malwarebytes using its commercially reasonable efforts to diagnose problems and to create error corrections or avoidance (workarounds) with respect to suspected errors in the Software reported by Customers to MSP and reported by MSP to Malwarebytes. Such service shall also include provision of any maintenance releases and updates for the Software made generally commercially available by Malwarebytes during the term of the Agreement. Malwarebytes will provide the support described herein to the designated MSP contacts during its business hours, 5 days per week Monday-Friday (excluding holidays) via email and/or web site ticket system. Malwarebytes regular business hours vary by region as shown in the table below: North America 9 a.m. – 8 p.m. EST EMEA 7 a.m. – 5 p.m. GMT APAC 9 a.m – 5 p.m. AEDT / AEST MALWAREBYTES WORLDWIDE RESELLER AGREEMENT V 4.0 READ THIS RESELLER CLICK-THROUGH AGREEMENT BEFORE REGISTERING AS A RESELLER WITH MALWAREBYTES. IF YOU DO NOT OR CANNOT AGREE TO THE TERMS CONTAINED HEREIN, THEN DO NOT REGISTER AS A RESELLER WITH MALWAREBYTES. BY REGISTERING WITH MALWAREBYTES, YOU (AS "RESELLER" AND AS A REPRESENTATIVE AUTHORIZED TO BIND THE RESELLER ENTITY) CONSENT AND AGREE, ON BEHALF OF YOURSELF AND THE RESELLER ENTITY, TO BE BOUND BY THIS AGREEMENT. FURTHER, RESELLER REPRESENTS THAT IT IS A SOPHISTICATED ENTITY, THAT IT HAS READ AND UNDERSTANDS THIS AGREEMENT AND HAS HAD SUFFICIENT OPPORTUNITY TO CONSULT WITH COUNSEL, PRIOR TO AGREEING TO THE TERMS HEREIN AND SUBMITTING ITS REGISTRATION. IF RESELLER HAS ANY QUESTIONS OR CONCERNS, OR DESIRES TO SUGGEST ANY MODIFICATIONS TO THIS AGREEMENT, PLEASE CONTACT THE LOCAL MALWAREBYTES SALES REPRESENTATIVE TO BE REFERRED TO MALWAREBYTES LEGAL. The parties to this agreement are Reseller and (i) where the Reseller is applying within the United States or Canada, Malwarebytes, Inc., or (ii) where the Reseller is applying outside of the United States and Canada, Malwarebytes Limited (each referred to herein as "Malwarebytes"). The effective date of this Agreement shall commence upon Reseller's acceptance of this Agreement and completion of the Reseller Program registration process. Upon Malwarebytes's acceptance of Reseller's registration, Reseller will be appointed a nonexclusive marketer and reseller of Malwarebytes Products, in the Territory specified by Malwarebytes.
Sample 1

Related to Second Level Technical Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Product Support a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Maintenance and Support For so long as you timely pay your SaaS Fees according to the Invoicing and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, we will:

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

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