Service and Training. Paradigm shall be responsible for performing field service and maintenance of the Repackaged System. Manufacturer shall train Paradigm's designated service technicians and sales personnel in training classes at Paradigm's offices in Salt Lake City, Utah and pursuant to terms mutually agreed to by both parties.
Service and Training. 20.1 Vendors shall have a full parts and service facility within a reasonable distance from the City’s Garage. State location and distance. 20.2 A qualified technician shall provide complete training to 0 personnel at the 0 Garage. Training shall include safety, operation, maintenance and service.
Service and Training. Paradigm shall be responsible for performing field service and maintenance of the Systems. Manufacturer shall train Paradigm's designated service technicians and sales personnel as required by Paradigm in training classes. A separate training class shall be conducted on each of the following topics: (1) Basic Systems operations (2) Common fault diagnosis; (3) Field component repair or replacement; and (4) Manufacturer repair protocol. Training classes may also be conducted on any other matter or matters mutually agreed upon by the parties on the terms and conditions set forth in this paragraph 2.8. Training classes shall be scheduled at least two weeks in advance through Manufacturer's customer service department. Training classes shall be six hours in duration and shall be scheduled in two sessions: (a) 9:00 a.m. to noon and (b) 1:00 p.m. to 4:00 p.m. There shall be no limit to the number of students in a class. However, it is recommended that there be no more than six students per class. Notwithstanding the foregoing, Paradigm shall pay Manufacturer $700 for each class regardless of the class size. Paradigm shall also pay any and all reasonable travel and lodging costs for students and instructors.
Service and Training. Paradigm shall be responsible for performing field service and maintenance of the Laser Module. Manufacturer shall train Paradigm's designated service technicians and sales personnel as required by Paradigm in training classes. Training classes shall be scheduled at least two (2) weeks in advance through Manufacturer's customer service department. There shall be no limit to the number of students in a class. Notwithstanding the foregoing, Paradigm shall pay Manufacturer $500 for each class regardless of the class size. Paradigm shall also pay any and all reasonable travel and lodging costs for students or instructors.
Service and Training. Bruker will provide up to three (3) weeks of specialized INCA/UFSC service training for up to 5 LipoMed employees, who will possess electrical and/or mechanical skills, in order to permit rapid on-site repair and maintenance of its [**] NMR systems in conjunction with phone support and overnight shipping of replacement components from Bruker. Such training will take place at Bruker's facilities and shall be at no additional cost to LipoMed (other than travel and other expenses for its employees in attendance). The parties will mutually agree on a time for such training. Bruker will provide telephone support for LipoMed employees for the repair and maintenance of the INCA machines. If a problem cannot be resolved over the phone in 24 hours, Bruker will provide the proper resources on site to have the unit up and running within 48 hours for the first year from installation of the INCA machine at issue at no charge. Subsequent to such first year, Bruker agrees to provide resources on site within 48 hours at its standard service rates.
