Service Center Staffing Sample Clauses

Service Center Staffing. The Service Provider shall provide sufficient number of staff whose skills and experience match specific job requirements in this Contract. The Service Center staff shall be managed by a dedicated, director-level position that possesses an extensive background in Service Center delivery. The Service Provider shall designate teams of HR Specialists to deal with unique issues and assist unique groups within the Covered Population. At a minimum, the Service Provider shall implement and maintain designated teams of highly skilled and knowledgeable HR Specialists for retirees, State university HR staff, spouse program Participants, surviving spouses, COBRA inquiries, injured in the line of duty, vested Legislators and layoff inquiries. The Service Provider shall ensure that the Service Center has at least one supervisor available to assist HR Specialists at all times during normal operating hours (including lunch breaks and special events). With reasonable notice and justification, the Department has the right to remove any Service Provider or Subcontractor employee from directly performing Services under the Contract. The Department has the right to request and receive Service Center staffing numbers at any time during the term of this Contract, including the number of Spanish speaking HR Specialists supporting People First. The Service Provider shall ensure that a process is established and followed whereby when a non active Participant (e.g., retiree, layoff Participant) calls, the HR Specialist will verify and update, if necessary, the caller’s contact information (e.g., mailing address(es), email address, phone number(s)). The Service Provider shall ensure that all payroll related items received by 2:00 p.m. ET on the day of payroll cut-off are processed prior to payroll being processed in SAP.
Sample 1
AutoNDA by SimpleDocs
Service Center Staffing. The Service Provider shall provide sufficient number of staff whose skills and experience match specific job requirements in this Contract. All Service Center staff (site lead, QA team, supervisors, managers and HR Specialists) shall work on-site in the physical service center, unless the individual is authorized by the Department to work remotely. The Service Center staff shall be managed by a dedicated, on-site director-level position that possesses an extensive background in Service Center delivery. The Service Provider shall designate teams of HR Specialists to deal with unique issues and assist unique groups within the Covered Population. At a minimum, the Service Provider shall implement and maintain designated teams of highly skilled and knowledgeable HR Specialists for retirees, Covered Entity HR staff, spouse program Participants, surviving spouses, COBRA inquiries, death in the line of duty, vested Legislators and layoff inquiries. The Service Provider shall ensure that the Service Center has at least two supervisors available to assist HR Specialists at all times during normal operating hours (including lunch breaks and special events). With reasonable notice and justification, the Department has the right to remove any Service Provider or Subcontractor employee from directly performing Services under the Contract. The Department has the right to request and receive Service Center staffing numbers at any time during the term of this Contract, including the number of Spanish speaking HR Specialists supporting People First. The Service Provider shall ensure that a process is established and followed whereby when a non active Participant (e.g., retiree, layoff Participant) calls, the HR Specialist will verify and update, if necessary, the caller’s contact information (e.g., home address, mailing address, email address, phone number(s)). The Service Provider shall ensure that all payroll related items received by 2:00 p.m. ET on the day of payroll cut-off are processed prior to payroll being processed in SAP.
Sample 1

Related to Service Center Staffing

  • Staffing There shall be a clinician employed by the outside contractor for EAP Services who will be on-site a minimum of 20 hours a week. The clinician shall report directly to the outside contractor, Peer Assistance Oversight Committee and the MIF liaison. There shall be three full-time Peer Assistants reporting to the outside contractor.

  • Surgery Services This plan covers surgery services to treat a disease or injury when: • the operation is not experimental or investigational, or cosmetic in nature; • the operation is being performed at the appropriate place of service; and • the physician is licensed to perform the surgery. This plan covers reconstructive surgery and procedures when the services are performed to relieve pain, or to correct or improve bodily function that is impaired as a result of: • a birth defect; • an accidental injury; • a disease; or • a previous covered surgical procedure. Functional indications for surgical correction do not include psychological, psychiatric or emotional reasons. This plan covers the procedures listed below to treat functional impairments. • abdominal wall surgery including panniculectomy (other than an abdominoplasty); • blepharoplasty and ptosis repair; • gastric bypass or gastric banding; • nasal reconstruction and septorhinoplasty; • orthognathic surgery including mandibular and maxillary osteotomy; • reduction mammoplasty; • removal of breast implants; • removal or treatment of proliferative vascular lesions and hemangiomas; • treatment of varicose veins; or • gynecomastia.

  • Call Center Services Answer telephone inquiries during mutually agreed upon hours each day on which the Fund is open for trading. In the event that the Fund plans to be open on a business day when the New York Stock Exchange is to be closed, the Fund shall provide the Transfer Agent with reasonable advance notice and the parties shall discuss the call center resources available for such day. The Transfer Agent shall answer and respond to inquiries from existing Shareholders, prospective Shareholders of the Fund and broker-dealers on behalf of such Shareholders in accordance with the instructions provided by the Fund to the Transfer Agent for purpose of fulfilling its duties under this Agreement, including, accepting transaction requests on behalf of the Fund.

  • Staffing Plan The Board and the Association agree that optimum class size is an important aspect of the effective educational program. The Polk County School Staffing Plan shall be constructed each year according to the procedures set forth in Board Policy and, upon adoption, shall become Board Policy.

  • Clinical Management for Behavioral Health Services (CMBHS) System 1. request access to CMBHS via the CMBHS Helpline at (000) 000-0000. 2. use the CMBHS time frames specified by System Agency. 3. use System Agency-specified functionality of the CMBHS in its entirety. 4. submit all bills and reports to System Agency through the CMBHS, unless otherwise instructed.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network or non- network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network or non-network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Service Management Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

  • Project Staff Contractor shall appoint to the Project Staff: (i) individuals with suitable training and skills to provide the Work, and (ii) sufficient staffing to adequately provide the Work. Contractor shall make commercially reasonable efforts consistent with sound business practices to honor the specific request of the JBE with regard to assignment of its employees. The JBE may require Contractor to remove any personnel from the Project Staff that interact with any personnel of the Judicial Branch Entities or JBE Contractors (including, without limitation, the Contractor Project Manager) upon providing to Contractor a reason (permitted by law) for such removal. Contractor may, with the JBE’s consent, continue to retain such member of the Project Staff in a role that does not interact with any personnel of the Judicial Branch Entities or

  • Education services 1.1 Catholic education is intrinsic to the mission of the Church. It is one means by which the Church fulfils its role in assisting people to discover and embrace the fullness of life in Xxxxxx. Catholic schools offer a broad, comprehensive curriculum imbued with an authentic Catholic understanding of Xxxxxx and his teaching, as well as a lived appreciation of membership of the Catholic Church. Melbourne Archdiocese Catholic Schools Ltd (MACS) governs the operation of MACS schools and owns, governs and operates the School. 1.2 Parents and guardians, as the first educators of their children, enter into a partnership with the Catholic school to promote and support their child’s education. Parents and guardians must assume a responsibility for maintaining this partnership by supporting the school in the provision of education to their children within the scope of School's registration and furthering the spiritual and academic life of their children.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!