Service Delivery Managers Sample Clauses

The 'Service Delivery Managers' clause defines the role and responsibilities of individuals designated to oversee and coordinate the delivery of contracted services between the parties. Typically, this clause outlines the authority of Service Delivery Managers to act as primary points of contact, manage service performance, address issues, and facilitate communication. By clearly assigning these duties, the clause ensures accountability and streamlines the management of service-related matters, helping to prevent misunderstandings and resolve operational issues efficiently.
Service Delivery Managers. Each Party shall designate an individual to serve as that Party’s service delivery manager for each Service Tower (for Symetra, each, a “Symetra Service Delivery Manager”, and for ACS, each, an “ACS Service Delivery Manager”). The primary role of the service delivery managers is to take ownership of the day-to-day operational relationships between Symetra’s information technology service delivery and Symetra’s business. This involves managing and coordinating the appropriate Symetra resources across all information technology services, including resources and services provided by ACS, to ensure optimal service delivery and ensure that all issues raised are resolved promptly and in accordance with the applicable SLR. The Symetra Service Delivery Manager (or his or her designee) for a particular Service Tower shall be the only Symetra representative authorized to request chargeable services from ACS with respect to that Service Tower, and ACS acknowledges that it shall not have the right to ▇▇▇▇ or collect from Symetra or any of its Affiliates any amounts ACS claims it is owed for otherwise chargeable services provided without the written authorization of the applicable Symetra Service Delivery Manager.
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Service Delivery Managers. ‌ Each Party shall designate individuals (for Vendor, the "Vendor Service Delivery Manager" and for the County, the "County Service Performance Manager") for the Service Areas defined in Schedule 2 and for County-designated sub-service areas. These individuals shall be each Party's primary point of contact for all matters relating to that Service Area or sub-service area. Depending on the requirements of the service area, these resources could be dedicated to one service area, or responsible for multiple service areas. Vendor Service Delivery Managers shall be at a minimum:  Knowledgeable about: o The assigned Service Area or sub-service area, including the County’s business requirements and Service Level Requirements o Other Vendor Service Area or sub-service area services, and any associated Service Level Requirements, that impact their assigned area o Vendor subcontractor and Third Party services o How all of these integrate to provide Services for the County  Experienced at running information technology systems and networks of a size, scope and complexity that are minimally equal in size, scope and complexity to those of the County  Knowledgeable about Vendor’s best practices, tools, standard processes and proceduresOtherwise acceptable to the County The primary role of the Vendor Service Delivery Managers and the County Service Performance Managers is to take ownership of the day-to-day operational relationships between the Vendor’s information technology service delivery and the County business. This involves managing and coordinating the appropriate resources to ensure optimal service delivery to ensure that all issues raised are resolved in accordance with the applicable procedures and Service Level Requirements. Vendor Service Delivery Managers shall be assigned for the following:  Service Areas:  Data Center ServicesService Desk ServicesDesktop Support Services  Application Development and Maintenance Services.  Sub-service areas  Disaster Recovery‌
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Service Delivery Managers. Each Party shall designate individuals (for Supplier, the "Supplier Service Delivery Manager" and for the County, the "County Service Performance Manager") for the Functional Service Areas defined in Section 2.3 (Functional Service Areas) of the Agreement and for County‐designated sub‐service areas. These individuals shall be each Party's primary point of contact for all matters relating to that Functional Service Area or sub‐service area. Depending on the Requirements of the Functional Service Area, these personnel could be dedicated to one service area, or responsible for multiple service areas. Supplier Service Delivery Managers shall be, at a minimum: (A) experienced with, and have skills and knowledge related to: (i) the assigned Functional Service Area or sub‐service area, including the County’s Business Objectives and Service Level Requirements, (ii) other Functional Service Area or sub‐service area services, and any associated Service Level Requirements, that impact their assigned Functional Service Area or sub‐service area, (iii) engaging Supplier Subcontractor, Supplier Affiliates, and Third Party Vendors, and (iv) how all of the above integrate to provide Services for the County; (B) experienced at running information technology systems and networks of a size, Service mix, and complexity that are comparable to those of the County; (C) knowledgeable and experienced at using Supplier’s Best Practices, tools, processes, and procedures; and (D) Approved by County, as provided in Section 12 (Services Team) of the Agreement. The primary role of the Supplier Service Delivery Managers and the County Service Performance Managers is to Manage and Coordinate the day‐to‐day operational relationships between the Supplier’s Services and the County operations. This involves managing and coordinating the appropriate resources to ensure (i) optimal delivery of Services; (ii) performance in accordance with the Agreement; and (iii)that all Issues raised are Resolved in accordance with the Agreement and Service Level Requirements.
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Related to Service Delivery Managers

  • Service Delivery Grantee shall: 1. Adhere to the Priority Populations for Treatment Programs as stated in the SUD UM Guidelines. 2. Maintain Daily Capacity Management Report in CMBHS as required in the SUD UM Guidelines. 3. Maintain a Waiting List to track all eligible individuals who have been screened but cannot be admitted to SUD treatment immediately. i. Grantee that has an individual identified as a federal and state priority population on the waiting list shall confirm this in the Daily Capacity Management Report. ii. Grantee shall arrange for appropriate services in another treatment facility or provide access to interim services as indicated within 48 hours when efforts to refer to other appropriate services are exhausted. iii. Grantee shall offer directly or through referral interim services to wait-listed individuals. iv. Establish a wait list that includes priority populations and interim services while awaiting admission to treatment services. v. Develop a mechanism to maintain contact with individuals awaiting admission. 4. If unable to provide admissions to individuals within Priority Populations for Treatment Programs according to SUD UM Guidelines: i. Implement written procedures that address maintaining weekly contact with individuals waiting for admissions as well as what referrals are made when a client cannot be admitted for services immediately. ii. When Grantee cannot admit a client, who is at risk for dangerous for withdrawal, Grantee shall ensure that an emergency medical care provider is notified. iii. Coordinate with an alternate provider for immediate admission. iv. Notify Substance Use Disorder (▇▇▇▇▇▇▇▇▇_▇▇▇_▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇) so that assistance can be provided that ensures immediate admission to other appropriate services and proper coordination when appropriate. v. Provide pre-admission service coordination to reduce barriers to treatment, enhance motivation, stabilize life situations, and facilitate engagement in treatment. vi. Adhere to Informed Consent Document for Opioid Use Disorder applicable to the individual as stated in the SUD UM Guidelines. vii. When an individual is placed on the Wait List, Grantee shall document interim services as referrals that provides applicable testing, counseling, and treatment for Human Immunodeficiency Virus (HIV), tuberculosis (TB) and sexually transmitted infections (STIs).

  • SERVICE DELIVERABLES You will receive service on the Covered Product as described below: Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our authorized service center during normal business hours. In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or invoice provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-Home Service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by this Agreement, and are Your responsibility.

  • PRICE/DELIVERY Price(s) bid must be the price(s) for new goods, unless otherwise specified. Any bids containing modifying or “escalator” clauses will not be considered unless specifically requested in the bid specifications.

  • Service Delivery Requirements The following sections describe in detail the work activity required by this program. All CONTRACTORS will be expected to fulfill the work activity requirements in these areas. A. Staff Requirements & Policies CONTRACTOR shall provide the necessary management and administrative personnel whose expertise will ensure efficient operation of SNEMT services. OoA recognizes that a high quality operation begins with key personnel. Therefore, a minimum level of required staffing is described for the positions and functions described below. 1. Program Manager/Director The program manager/director will be in charge of all management and day- to-day operations of the CONTRACTOR’s SNEMT program. The position will maintain consistent and sufficient contact and communication with the OoA and be responsible for all CONTRACT obligations.

  • DELIVERY: FOB DESTINATION, INSIDE DELIVERY, FREIGHT PAID Whenever possible, contractors should give the ordering entities 3 working days prior notice of any deliveries and/or installations. Furniture contractors will not be responsible for the removal/moving of existing furnishings unless requested by the ordering entity. Contractors should verify site readiness prior to delivery. All deliveries will be made during normal working hours unless otherwise arranged with the ordering entity. Contractor will communicate any scheduling delays and/or changes immediately. Agencies will not be responsible for any freight damage, concealed or otherwise.