Data Center Services Sample Clauses

Data Center Services. The software used to provide the Genesys Cloud Service is located on servers that are controlled by Amazon Web Service (“AWS”). You may access and use the software but have no right to receive a copy of the object code or source code to the software.

Data Center Services. The software used to provide the Cloud Services is located on servers that are controlled by Amazon Web Services (“AWS”). Customer shall comply with the AWS Acceptable Use Policy found at xxxxx://xxx.xxxxxx.xxx/aup/ (“AWS AUP”), which is incorporated by reference herein.

Data Center Services. UPC, through UPRR, has provided and currently provides to OTC certain data center processing services in support of certain business applications of OTC, which services are provided from UPRR’s St. Louis, Missouri data center (the “UP Data Center”), including the following services (collectively, the “Data Center Services”): usage and non-usage based services for the current mainframe central processing unit and any successors, applications services, decision support services, and associated support services, including without limitation direct access storage devices, print, tape mounts, and overhead.

Data Center Services. ICE shall supply the Data Center Services during the following times at the Data Center:

Data Center Services. 7.1 Pricing does not include server hardware or software costs unless otherwise noted. 7.2 Actual time will be charged for installation and configuration at one hundred seventy-five dollars ($175) per hour, unless otherwise noted. Administrative services are billed in fifteen (15) minute increments with no minimums. 7.3 Additional hours and administrative services are billed at one hundred seventy-five dollars ($175) per hour, unless otherwise noted. Administrative services are billed in 15 minute increments with no minimums.

Data Center Services a. System Maintenance. CONTRACTOR will provide Licensed Software upgrades and enhancements at the same time as generally available to other licensees, or when required by law, whichever is earlier. CONTRACTOR is responsible for installing upgrades and enhancements for the LAFD's use at no charge to the LAFD. b. System Access Level. CONTRACTOR is not responsible for loss of access to the Data Center for reasons that are beyond CONTRACTOR's reasonable control. With the exception for loss of access that is beyond CONTRACTOR's reasonable control, CONTRACTOR shall maintain a level of access to the Data Center (excluding periods of emergency maintenance) of 99.8% Access Availability twenty-four (24) hours a day, seven (7) days a week, including holidays. System Access Unavailable is defined as the reported unscheduled inability of all subscribed users of LAFD to access the Data Center and verification that the problem is within the Data Center. Total System Access Unavailable minutes are calculated by adding the period of time beginning when the LAFD reports System Access Unavailable to CONTRACTOR's Solution Center and ending when CONTRACTOR's Solution Center corrects the unavailable status and closes the incident with LAFD. If the LAFD does not initiate a Solution Center call, CONTRACTOR will not be obligated to issue a Credit for the System Access Unavailability. CONTRACTOR will compute any System Access Unavailability on a quarterly average basis and apply a System Access Unavailable Credit to the next LAFD invoice in the event that the stated Access Availability commitment was not met. This occurs on a prorated basis limited to the maximum of the total invoice charges based on the total billing period. System Access Unavailable Credits will not be given for events occurring during any period in which the LAFD's account has an undisputed past due balance or the LAFD is otherwise in breach of this Agreement. The System Access Unavailable Credit will be calculated according to the following schedule: System Access Levels System Access Unavailable Credits 99.50% to 99.79% 1 day credit 98.50% to 99.49% 2 days credit 97.50% to 98.49% 1 week credit 96.50% to 97.49% 2 weeks credit 0% to 96.49% 1 month credit c. Backups. Backups of hosted applications and data are performed on a weekly (full) and nightly (incremental) basis. Backups will be scheduled at times so as to provide minimal impact to the d. LAFD's business activity. CONTRACTOR will maintain a copy of at lea...

Data Center Services. The software used to provide the PureCloud Service is located on servers that are controlled by Amazon Web Service (“AWS”). You may access and use the software, but you have no right to receive a copy of the object code or source code to the software.

Data Center Services. Conexant will provide reasonable support of all applications, hardware platforms and backup infrastructure hosted in a Conexant managed data center (except Newbury Park, Ottawa and Mexicali), including 7x24x365 service where necessary. Conexant will provide First and Second Level Support. These services consist of: a. Supports all Supported Hardware servers under current maintenance agreements. The system instances covered include production, training and development. b. Supports all Supported Hardware and Supported Software upgrades and patches. c. Conexant reserves the right to refuse upgrades on shared resources. d. Supports hardware configuration changes (e.g. disk space and printers). Configuration changes of Supported Software applications (e.g. new instances and database refreshes. e. System management, troubleshooting, performance tuning and capacity planning of system related issues f. Granting access privileges, account maintenance, and new account creation as reasonably requested. g. Transport application changes to production will be based on Conexant's current established procedures. h. Any new server installations will be treated as Additional Services. i. Data backup conducted in a manner consistent with past practices of Conexant. j. Service Level. Conexant will respond within eight (8) Services Hours of the ticket being created. Conexant may require all issues to be communicated in a specific format that is reasonable, through a readily accessible specific media such as an intranet application. If Conexant set priorities, Conexant will assign a priority to each request, and communicate an estimate of a completion date within a reasonable time, provided, however, that Conexant shall assign priorities to both Skyworks and Conexant requests without regard to their source. k. Mission Critical Support: Conexant will respond to mission critical problems within 1 hour and make continuous effort to resolve the problem to the extent that it is related to the data center operation management (SAP, Adexa, DMS and PROMIS). All mission critical problems will have a "root cause' analysis completed and sent to the Account Managers once the problem has been resolved. ATTACHMENT B B.1 - APPLICATIONS AND NUMBER OF SYSTEM ACCESS ACCOUNTS FOR THE WASHINGTON BUSINESS The number of users set forth below may increase or decrease by up to ten percent (10%) without affecting the Base Services Fee. Any increase in the number of users above ten percent (10%) shall b...

Data Center Services. As part of the Base Services, Xxxxx Systems shall provide the services described as Data Center Services in Article 4 to Exhibit A, in accordance with the Operations Procedures Manual and this MSA.

Data Center Services. RESPONSE TIME - An average of 98% of all inquiries into the PFPC Mainframe system (CICS entries) on Business Days from 8:00 a.m. to 8:00 p.m. eastern time ("Business Hours") during a calendar month will have a response time of three (3) seconds or less.