Service for Machines. (during and after warranty)
Service for Machines. IBM provides certain types of Service to keep Machines in, or restore them to, conformance with their Specifications. IBM will inform Customer of the available types of Service for a Machine. At its discretion, IBM will i) either repair or exchange the failing Machine and ii) provide the Service either at Customer’s location or a service center. IBM manages and installs selected engineering changes that apply to IBM Machines and may also perform preventive maintenance. Any feature, conversion, or upgrade IBM services must be installed on a Machine which is i) the designated, serial-numbered Machine, if applicable, and ii) at an engineering-change level compatible with the feature, conversion, or upgrade. When the type of Service requires that Customer deliver the failing Machine to IBM, Customer agrees to ship it suitably packaged (prepaid unless IBM specifies otherwise) to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will deliver it to Customer at IBM’s expense unless IBM specifies otherwise. IBM is responsible for loss of, or damage to, Customer’s Machine while it is i) in IBM’s possession or ii) in transit in those cases where IBM is responsible for the transportation charges. Customer agrees:
a. to obtain authorization from the owner to have IBM service a Machine that Customer does not own;
b. where applicable, before IBM provides Service, to --
(1) follow the problem determination and service request procedures that IBM provides,
(2) secure all programs, data, and funds contained in a Machine, and
(3) inform IBM of changes in a Machine's location.
c. to follow the Service instructions that IBM provides (which may include installing Machine Code and other software updates either downloaded from an IBM Internet Web site or copied from other electronic media); and
d. when Customer returns a Machine to IBM for any reason --
(1) to securely erase from any Machine all programs not provided by IBM with the Machine and data, including without limitation, the following: i) information about identified or identifiable individuals or legal entities ("Personal Data") and ii) Customer’s confidential or proprietary information and other data. If removing or deleting Personal Data is not possible, Customer agrees to transform such information (e.g., by making it anonymous) so that it no longer qualifies as Personal Data under applicable law;
(2) to remove all funds from Machines returned to IBM. IBM is not responsible for any funds...
Service for Machines. IBM provides certain types of Service to keep Machines in, or restore them to, conformance with their Specifications. IBM will inform Customer of the available types of Service for a Machine. At its discretion, IBM will i) either repair or exchange the failing Machine and ii) provide the Service either at Customer’s location or a service center. IBM manages and installs selected Engineering Changes that apply to IBM Machines and may also perform preventive maintenance. Any feature, conversion, or Machine Upgrade IBM Services must be installed on a Machine which is i) the designated, serial-numbered Machine, if applicable, and ii) at an Engineering-Change level compatible with the feature, conversion, or Machine Upgrade. When the type of Service requires that Customer deliver the failing Machine to IBM, Customer agrees to ship it suitably packaged (prepaid unless IBM specifies otherwise) to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will deliver it to Customer at IBM’s expense unless IBM specifies otherwise. IBM is responsible for loss of, or damage to, Customer’s Machine while it is i) in IBM’s possession or ii) in transit in those cases where IBM is responsible for the transportation charges. Customer agrees:
a. to obtain authorization from the owner to have IBM service a Machine that Customer does not own;
b. where applicable, before IBM provides Service, to --
(1) follow the problem determination and service request procedures that IBM provides,
(2) secure all programs, data, and funds contained in a Machine, and
(3) inform IBM of changes in a Machine's location.
c. to follow the Service instructions that IBM provides (which may include installing Machine Code and other software updates either downloaded from an IBM Internet Web site or copied from other electronic media); and
d. when Customer returns a Machine to IBM for any reason --
(1) to securely erase from any Machine all programs not provided by IBM with the Machine and data, including without limitation, the following: i) information about identified or identifiable individuals or legal entities ("Personal Data") and ii) Customer’s confidential or proprietary information and other data. If removing or deleting Personal Data is not possible, Customer agrees to transform such information (e.g., by making it anonymous) so that it no longer qualifies as Personal Data under applicable law;
(2) to remove all funds from Machines returned to IBM. IBM is not responsib...
Service for Machines. (during and after warranty)
1. obtain authorization from the owner to have IBM service a Machine that you do not own; and
2. where applicable, before IBM provides Service.
a. follow the problem determination, problem analysis, and service request procedures that IBM provides
b. secure all programs, data, and funds contained in a Machine, and
c. inform IBM of changes in a Machine’s location. When Service involves the exchange of a Machine or part, the item IBM replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty or maintenance Service status of the replaced item. Before IBM exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under IBM’s service. You also agree to ensure that the item is free of any legal obligations or restrictions that prevent its exchange. Some parts of IBM Machines are designated as Customer Replaceable Units (called, “CRUs”), e.g., keyboards, memory, or hard disk drives, IBM provides CRUs to you for replacement by you. You must return all defective CRUs to IBM within 30 days of your receipt of the replacement CRU. You are responsible for downloading designated Machine Code and LIC updates from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. Repair and exchange Services do not cover:
1. accessories, supply items, and certain parts, such as batteries, frames, and covers:
2. Machines damaged by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by you;
3. Machines with removed or altered Machine or parts identification labels;
4. failures caused by a product for which IBM is not responsible;
5. service of Machine alterations; or
6. service of a Machine on which you are using capacity or capability, other than that authorized by IBM in writing. For certain Machines, you may select a Service upgrade from the standard type of warranty Service for the Machine. IBM charges for the Service upgrade during the warranty period. You may not terminate the Service upgrade or transfer it to another Machine during the warranty period. When the warranty period ends, the Machine will convert to maintenance Service at the same type of Service you selected ...
Service for Machines. IBM provides certain types of Service to keep Machines in, or restore them to, conformance with their specifications. IBM will inform you of the available types of Service for a Machine. At its discretion, IBM will 1) either repair or exchange the failing Machine and 2) provide the Service either at your location or a service center. When the type of Service requires that you deliver the failing Machine to IBM, you agree to ship it suitably packaged (prepaid unless IBM specifies otherwise) to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will return it to you at its ex- pense unless IBM specifies otherwise. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Any feature, conversion, or upgrade IBM services must be installed on a Machine which is 1) for certain Machines, the designated, serial- numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. IBM manages and installs selected engineering changes that apply to IBM Machines and may also perform preventive maintenance. You agree to:
Service for Machines. (during and after war- ranty)
Service for Machines. 5.4.1.1 IBM provides certain types of Service to keep Machines in, or restore them to, conformance with their Specifications. IBM will inform the Customer of the available types of Service for a Machine. At its discretion, IBM will i) either repair or exchange the failing Machine and ii) provide the Service either at the Customer’s location or a service centre. IBM manages and installs selected engineering changes that apply to IBM Machines and may also perform preventive maintenance.
5.4.1.2 Any feature, conversion, or upgrade IBM services must be installed on a Machine which is i) the designated, serial-numbered Machine, if applicable, and ii) at an engineering-change level compatible with the feature, conversion, or upgrade.
5.4.1.3 When the type of Service requires that the Customer deliver the failing Machine to IBM, the Customer agrees to ship it suitably packaged (prepaid unless IBM specifies otherwise) to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will deliver it to the Customer at IBM’s expense unless IBM specifies otherwise. IBM is responsible for loss of, or damage to, the Customer’s Machine while it is i) in IBM’s possession or ii) in transit in those cases where IBM is responsible for the transportation charges.
5.4.1.4 The Customer agrees:
a. to obtain authorisation from the owner to have IBM service a Machine that the Customer does not own;
b. where applicable, before IBM provides Service, to:
(1) follow the problem determination and service request procedures that IBM provides;
(2) secure all programs, data, and funds contained in a Machine; and
(3) inform IBM of changes in a Machine's location.
c. to follow the Service instructions that IBM provides (which may include installing Machine Code and other software updates either downloaded from an IBM Internet Web site or copied from other electronic media); and
d. when the Customer returns a Machine to IBM for any reason:
(1) to securely erase from any Machine all programs not provided by IBM with the Machine and data, including without limitation, the following: i) information about identified or identifiable individuals or legal entities ("Personal Data") and ii) the Customer’s confidential or proprietary information and other data. If removing or deleting Personal Data is not possible, the Customer agrees to transform such information (e.g., by making it anonymous) so that it no longer qualifies as Personal Data under applicable law;
(2) to remove all f...
Service for Machines. (during and after warranty) We provide certain types of repair and exchange Service either at your location or at a service center to keep Machines in, or restore them to, conformance with their Specifications. We will inform you of the available types of Service for a Machine. We may repair the failing Machine or exchange it at our discretion. When the type of Service requires that you deliver the failing Machine to us, you agree to ship it suitably packaged (prepaid unless we specify otherwise) to a location we designate. After we have repaired or exchanged the Machine, we will return it to you at our expense unless we specify otherwise. We are responsible for loss of, or damage to, your Machine while it is 1) in our possession or 2) in transit in those cases where we are responsible for the transportation charges. You agree to:
Service for Machines. We provide certain types of repair and exchange Service either at your location or at a service center to keep Machines In or restore hem to. conformance with their official published specifications. We may repair the falling Machine or exchange It at our discretion. When the type of Service requires that you deliver the failing Machine to us, you ag ree to ship it sutanly pact aged (prepaid unlese we specify otherwise) to a location we designate. After we have repaired or exchanged the Machine, we will return it to you at our expense unless we specify otherwise. We are responsible for lose of, or damage to, your Machine while it Is 1) In our possession of 2) in transit In those cases where we are responsible for the VansporSatlen charges. You agree to
Service for Machines. Toshiba provides certain types of Service to keep Machines in, or restore them to, conformance with their Specifications. Toshiba will inform Customer of the available types of Service for a Machine. At its discretion, Toshiba will i) either repair or exchange the failing Machine and ii) provide the Service either at Customer’s location or a service center. Toshiba manages and installs selected engineering changes that apply to Toshiba Machines and may also perform preventive maintenance. Any feature, conversion, or upgrade Toshiba services must be installed on a Machine which is i) the designated, serial-numbered Machine, if applicable, and ii) at an engineering-change level compatible with the feature, conversion, or upgrade. When the type of Service requires that Customer deliver the failing Machine to Toshiba, Customer agrees to ship it suitably packaged (prepaid unless Toshiba specifies otherwise) to a location Toshiba designates. After Toshiba has repaired or exchanged the Machine, Toshiba will deliver it to Customer at Toshiba’s expense unless Toshiba specifies otherwise. Toshiba is responsible for loss of, or damage to, Customer’s Machine while it is i) in Toshiba’s possession or ii) in transit in those cases where Toshiba is responsible for the transportation charges. Customer agrees:
a. To obtain authorization from the owner to have Toshiba service a Machine that Customer does not own;
b. Where applicable, before Toshiba provides Service, to --
1. Follow the problem determination and service request procedures that Toshiba provides,
2. Secure all programs, data, and funds contained in a Machine, and
3. Inform Toshiba of changes in a Machine's location.
c. To follow the Service instructions that Toshiba provides (which may include installing Programs and other software updates either downloaded from a Toshiba Internet Web site or copied from other electronic media); and
d. When Customer returns a Machine to Toshiba for any reason --
1. To securely erase from any Machine all programs not provided by Toshiba with the Machine and data, including without limitation, the following: i) information about identified or identifiable individuals or legal entities ("Personal Data") and ii) Customer’s confidential or proprietary information and other data. If removing or deleting Personal Data is not possible, Xxxxxxxx agrees to transform such information (e.g., by making it anonymous) so that it no longer qualifies as Personal Data under applicable law;
2. T...
