Service Levels and Performance Targets Sample Clauses

Service Levels and Performance Targets. ءادلأا فادھأ و ةمدخلا تايوتسم This section describes specific service levels or performance targets to be achieved by the service provider once the service has been clearly defined. There may be multiple service level targets per service. Targets are to be stated in business terms and understandable to the client receiving the service. Typically, service level targets focus on service availability, time to recover or repair, cost effectiveness, end-user response time, accessibility, accuracy, and client satisfaction measurements. The following information is typically used to describe a service level target: • Definition فيرعت • Timeframe ينمز راطإ • Assumptions تاضارتفلاا • Responsibilities تايلوؤسملا (for both program owner and service provider) • Service level ةمدخلا ىوتسم • Measurement formula سايق ةغيص • Key performance indicators ةيسيئرلا ءادلأا تارشؤم • Measurement reporting period سايقلا ريرقتلاب ةلومشملا ةرتفلا • • Data sources تانايبلا رداصم • Escalation ديعصتلا • Contractual exceptions تاءانثتسا • Penalty/bonus definition and formula تامارغلا ةغيص 6. Common Service Level Targets ةكرتشملا ةمدخلا ىوتسم فادھأ • Business Availability لامعلأا ةرفو / Disruption ليطعت o Measures availability ةرفولا سايق / downtime of systems and services تامدخلاو مظنلا لطعت • Reporting ريراقتلا دادعإ o Timeliness ةينمزلا ةدملا(for example, receive report within three (3) days of month end) o Completeness (100% of required information included) o Accuracy (spot audits - 99% accuracy) • Financial and Accounting ةبساحملا و ةيلاملا o Cost of the services provided relative to planned expenditures • Operational Measures ةيليغشتلا ريبادتلا o Response times and "time to fix" o Number of incidents ثداوح / complaints يواكش o Continuous improvement رمتسم نسحت. For example, state as a percentage of reduction in use of resources. o Compliance مازتللاا with preventative maintenance ةيئاقولا ةنايصلا plans for technological equipment utilized ةمدختسملا ةيجولونكتلا تادعملا in the provision of services. For example, in the case of technical failures, bring equipment back to 100% level of service within a specified timeframe. o Business resumption and disaster recovery ثراوكلا نم يفاعتلا plans for services and systems • Compliance o Adherence to legislation and standards ريياعملاو تاعيرشتلاب مازتللاا
Sample 1
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Service Levels and Performance Targets. 1.2.1 The supplier is required to report various contract management information throughout the life of the contract to the Authorities Contract Manager. Performance reporting shall be supplied in an electronic format in line with the specified frequencies held within the table below.
Sample 1
Service Levels and Performance Targets. Customer Service Levels Reporting and Key Performance Indicators – See Schedule J Contractor’s Performance Reporting – See Schedule J Suppliers are required to report various contract management data information throughout the life of the contracts to the Authorities Contract Manager. Performance reporting shall be supplied in an electronic format in line with the specified frequencies detailed in Schedule J. Management information is a requirement of the contracts to allow the Contract Manager to track delivery fulfilment and manage supplier performance in relation to service delivery. The format of the reporting fields shall be stipulated by the Authority. The information shall be supplied free of charge to the Authority. There will be a requirement to be able to split the information where requested in order to drill down into organisation (HMPS & SPS) and location (individual prisons).
Sample 1
Service Levels and Performance Targets. Customer Service Levels Reporting and Key Performance Indicators Contractor’s Performance Reporting Suppliers are required to report various contract management data information throughout the life of the contracts to the Authorities Contract Manager. Performance reporting shall be supplied in an electronic format in line with the specified frequencies held within the table below. Management information is a requirement of the contracts to allow the Contract Manager to track delivery fulfilment and manage supplier performance in relation to service delivery. The format of the reporting fields shall be stipulated by the Authority. The information shall be supplied free of charge to the Authority. There will be a requirement to be able to split the information where requested in order to drill down into organisation (HMPS & SPS) and location (individual prisons). Reports Frequency Description Back Order Report Monthly Report Highlighting all orders received not yet dispatched/installed or service/maintenance not yet completed. Include Original Order Number, Received date, Delivery/completion due date. April to March Annual Spend Yearly Report highlighting spend over a specific period including Product details/service/maintenance details, location Lead time Report Ad-hoc upon Request Report highlighting lead times for delivery/installation/service/maintenance. Problems with Supply & Non Availability of Equipment Event driven Report describing problems and actions taken to alleviate Customer Complaints Ad-hoc upon Request Report highlighting numbers and descriptions of complaints, date raised and date resolved, description of dispute resolution. Service Report Levels Ad-hoc upon Request Report detailing service levels/first time fixes etc.
Sample 1

Related to Service Levels and Performance Targets

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Registry Performance Specifications Registry Performance Specifications for operation of the TLD will be as set forth in Specification 10 attached hereto (“Specification 10”). Registry Operator shall comply with such Performance Specifications and, for a period of at least one (1) year, shall keep technical and operational records sufficient to evidence compliance with such specifications for each calendar year during the Term.

  • COMPLIANCE AND PERFORMANCE EVALUATION Two (2) Mandatory Compliance and Performance Evaluation Meetings shall be conducted during each Term of this Agreement. Additional meetings may be scheduled at the discretion of Department to ensure Concessionaire’s effectiveness and compliance. The meetings shall review all aspects of the Concession Operation, ensuring that quality public services are being provided on a continuing basis in accordance with the Bid Specifications and this Agreement, that operational problems/concerns are addressed on a timely basis, and that all terms and conditions are clearly understood. The meetings shall be held on site with Department-designated State Park Service staff representative(s), the on-site concession manager, and a management/supervisory representative of Concessionaire’s firm. A report form shall be utilized to document the meeting, and to identify any deficiencies and the corrective action required. A copy of the completed report form shall be provided to the on- site concession manager or the management/supervisory representative of Concessionaire’s firm and shall be attached to and made a part of this Agreement. The Mandatory Compliance and Performance Evaluation Meetings shall be held as follows: • Meeting #1 - Prior to commencement of the Period of Operation or Memorial Day, whichever comes first. • Meeting #2 - Within ten (10) calendar days after the last approved day of the Period of Operation.

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • OUTCOME IF GRANTEE CANNOT COMPLETE REQUIRED PERFORMANCE Unless otherwise specified in this Statement of Work, if Grantee cannot complete or otherwise comply with a requirement included in this Statement of Work, HHSC, at its sole discretion, may impose remedies or sanctions outlined under Contract Attachment C, Local Mental Health Authority Special Conditions, Section 7.09 (Remedies and Sanctions).

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.

  • Licensor Performance Obligations 1. The Licensor will use reasonable efforts to ensure that its performance will meet or exceed industry standards and practices. Additionally, the Licensor agrees to the following performance standards.

  • Software Performance HP warrants that its branded software products will conform materially to their specifications and be free of malware at the time of delivery. HP warranties for software products will begin on the date of delivery and unless otherwise specified in Supporting Material, will last for ninety (90) days. HP does not warrant that the operation of software products will be uninterrupted or error-free or that software products will operate in hardware and software combinations other than as authorized by HP in Supporting Material.

  • PERFORMANCE OUTCOMES 8 A. CONTRACTOR shall achieve performance objectives, tracking and reporting Performance 9 Outcome Objective statistics in monthly programmatic reports, as appropriate. ADMINISTRATOR 10 recognizes that alterations may be necessary to the following services to meet the objectives, and,

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