Service limitations and dependencies. The following factors may affect the service we can provide to users: • Peak periods – January to April and August to September see the highest peaks in demand for issuing decisions and replying to enquiries. Whilst we are flexible in moving resource in the team to best meet demand, our turnaround times may be slightly longer during these periods. • Completeness of information provided by applicants – this may affect how quickly we can assess an application or respond to an enquiry. • Working in partnership with MCE, Schools and Welcome week team to recruit students – Admissions and Conversion is a collaborative activity, with our ability to successfully recruit students being dependent on strong working relationships with other key University teams responsible for some elements of the recruitment pipeline. • Willingness of University colleagues to engage – Both Admissions and the conversion of offer holders is a collaborative activity that requires School level input and insight. • IT & third party (e.g. UCAS) infrastructure – key elements of issuing decisions to applicants and delivering our conversion campaign rely on stable IT systems and infrastructure both on and off- campus. • EU & UK legislation, as well as national, local and partner policy – Some elements of the Admissions process are dictated by legislation, national and local policies. E.g. Distance selling regulations, UKVI immigration requirements.
Service limitations and dependencies. The following factors may affect the service we can provide to users: Timely provision of our services may be affected at times by staff absences and / or by IT and systems issues, such as loss of access to email or RISIS.
Service limitations and dependencies. Factors that may affect or limit the provision of Library services include: Staff absence or vacancies Financial resources Problems with IT systems and services Changes to legislation, such as for intellectual property, copyright, or licensing agreements for access to electronic resources Confidentiality and data protection
Service limitations and dependencies. The following factors may affect the service we can provide to users: Timely provision of our services may be affected at times by staff absences Functionality is dependent on the overall IT infrastructure operating at acceptable levels. Exceptional demands made over and above the agreed levels of services. Maintenance of the current level of funding for the function
Service limitations and dependencies. Limitations and dependencies for each of our services is detailed in the Service Catalogue. Service dependencies include, cloud providers, third party support, local electrical power and Xxxxx network connection.
