Service Teams. Upon hire, providers are assigned a primary service team based on capacity needs. Within 30 days post ratification, all employees will meet with their supervisor or director to affirm their primary Service Team designation. Service team designation should be the geography where over 50% of a provider’s cases are located, except with respect to H2H, which is a service team not based on geography. As of the date of ratification, the existing service teams are North, East, and H2H. The employer reserves the sole discretion to add or remove service teams, but any employee transfers out of existing service teams shall follow the process set out in this Section. Upon hire, providers will be notified that NWC’s intention is for the provider to remain in the same service area through employment; however, providers cannot be guaranteed a service team for the duration of their employment. Employees may request a voluntary reassignment of their primary service team and it may be approved on a case-by-case basis.
A. Service teams are determined by service area descriptions. Current NWC Early Supports service area boundaries are published in the Foundations binder.
B. If necessary due to operational considerations, NWC may adjust the descriptions for a given service team. In the event such an adjustment is necessary, NWC will provide the union fourteen (14) days’ notice and the opportunity to bargain over the impacts of such change, with the parties’ understanding that the change will be implemented at the conclusion of the fourteen (14) days’ notice.
C. Clinical and Educator Providers may be required to take cases that result in four (4) or fewer visits outside of the provider’s primary service area in a given month. Family Resource Coordinators may be required to take eight (8) cases in a given month outside of their primary service team. In the event that an employee is requested to take a case that would cause the above threshold to be exceeded in any given month or there is a need to transfer someone to another service team, the below process is triggered.
a. The employee shall first have the opportunity to voluntarily take the case or transfer that is outside of the primary service area, in excess of the threshold identified above.
b. If the employee declines, NWC will follow the below process:
i. NWC will announce the new case or transfer across all primary service teams and shall explain the need for an employee from another service area to take the case.
ii. N...
Service Teams. Co mpany personnel who perform Services for Me mbers comprise a “ Service Team.” Service Team staffing is determined at Co mpany’ s sole discretion.
Service Teams. Company personnel who perform Services for Members comprise a “Service Team.” Service Team staffing is determined at Company’s sole discretion, and not all Service Team roles are required for performance of all Services.
