Services Exclusions. In addition to the Service Exclusions set forth in the Agreement, the following Service Exclusions apply to Services provided under this Exhibit.
9.1 Any combining of the Equipment with a non-qualified device. A non-qualified device is:
9.1.1 Any product (hardware, firmware, software, or cabling) not supplied by Philips, whether used internal or external to Equipment without Philips’ approval. Examples include, software patches, security fixes, and service packs from the operating system, web browser, or database software manufacturer(s);
9.1.2 Any product supplied by Philips that has been modified by Customer or any third party;
9.1.3 Any product maintained under this Agreement in which Customer does not allow Philips to incorporate engineering improvements; or
9.1.4 Any product that has reached its End of Life.
9.2 Operating system software issues that manifest themselves in non-performance of another installed application and affect use or performance of the Equipment.
9.3 If the system covered by this Exhibit is software only, then notwithstanding anything to the contrary in the Agreement or this Exhibit, hardware and parts are not included in the Services.
9.4 Any network related problems.
9.5 The cost of Consumables, software media, and cassettes.
Services Exclusions. Our obligations to perform our Services (unless agreed by us with respect to the performance of Additional Services) and other obligations under this agreement do not include the correction of errors, defects or problems caused by:
(a) your fault or negligence or the fault or negligence of any person acting on your behalf;
(b) improper or unauthorised use of the Software;
(c) any modifications or alterations of the Software other than by us;
(d) causes external to the Software such as, but not limited to, power failure, electric power surges or a Force Majeure event;
(e) your failure to comply with any reasonable guidelines, instructions, documentation or training provided by us;
(f) any fault, defect, omission or error in any data, software or equipment not supplied by us (including your equipment);
(g) any failure arising out of any network (including the internet) or communications; or
(h) use of the Software with any software or equipment not approved or recommended by us, or in a manner or for a purpose in breach of this agreement or not reasonably contemplated by this agreement.
Services Exclusions. Our obligations to perform our Services (unless agreed by us with respect to the performance of Additional Services) and other obligations under this agreement do not include the correction of errors, defects or problems caused by:
1. your fault or negligence or the fault or negligence of any person acting on your behalf;
2. improper or unauthorised use of the Software;
3. any modifications or alterations of the Software other than by us;
4. causes external to the Software such as, but not limited to, power failure, electric power surges or a Force Majeure event; 5. your failure to comply with any reasonable guidelines, instructions, documentation or training provided by us;
Services Exclusions. Subscriber acknowledges that the provision of Support Services may be delayed or adversely affected if: (a) Subscriber fails to comply with Cohesive’s instructions, including those contained in the Documentation, issued in the course of providing the Support Services; (b) Subscriber fails to comply with its obligations set forth in an Offering Document or SLA or fails or delays in providing Cohesive with accurate information, access to data, information, and systems, the necessary input, timely decision making and assistance identified in an Offering Document or SLA or as otherwise requested by Cohesive from time to time to enable the provision of the Support Services; (c) Subscriber’s uses of any version of the Cohesive Software that is not obtained as directed by Xxxxxxxx; or (d) Cohesive is affected by a force majeure event.
Services Exclusions. DENY-ALL may refuse to provide the Services if the Incident is caused by:
14.1.1 the use of the Product not in compliance with the Documentation and/or applicable “End User License Agreement”, if any;
14.1.2 the combination of the Product with any other products not supplied by DENY-ALL; or
14.1.3 modification of the Product unless the modification was made by or with the prior written approval of DENY-ALL; or
14.1.4 an Attack List which has not been updated; or
14.1.5 the use of other than the then latest Release of the Software or Appliance Software made available by DENY-ALL, if such Incident could have been avoided by such Release.
Services Exclusions. In addition to the Service Exclusions set forth in the Agreement, the following Service Exclusions apply to Services provided under this Exhibit.
11.1 Any combining of the Covered System with a non-qualified device. A non-qualified device is:
11.1.1 Any product (hardware, firmware, software, or cabling) not supplied by Philips, whether used internal or external to Covered System without Philips’ approval. Examples include, software patches, security fixes, and service packs from the operating system, web browser, or database software manufacturer(s);
11.1.2 Any product supplied by Philips that has been modified by Customer or any third party;
11.1.3 Any product maintained under this Agreement in which Customer does not allow Philips to incorporate engineering improvements; or
11.1.4 Any product that has reached its “End of Life”. “End of Life” means software and or hardware equipment that has surpassed the published end of support life date by the original equipment manufacturer.
Services Exclusions. Services whose enrollment is completed through Popular Online Banking are not available through the “Mobile Only” enrollment process. These services include Bill Pay, Zelle®, account alerts and electronic statements. To enroll in these services, you must complete a separate Popular Online Banking enrollment by visiting xxx.xxxxxxxxxxx.xxx.
Services Exclusions. The following services are not included in Subscription or Support Services yet may be obtained from ChemAxon on an additional fee basis and subject to Subscriber’s execution of an Order Form and ChemAxon’s acceptance and confirmation for the same: (i) professional services and content development, including new and/or missing functionality, customized features, strategy and design services, systems architecture, configuration and integration; (ii) training on ChemAxon SaaS or its separate modules; (iii) out- of-hours support: support provided by ChemAxon to Subscriber at times excluding ChemAxon Support Hours pursuant to Section 8 of this Annex 1; (iv) support provided by ChemAxon at Subscriber’s premises or any other premises requiring travel and living expenses; (v) any professional services required by Subscriber in connection with implementation of any upgrade to ChemAxon SaaS; and (vi) any professional services in respect of incorrect use of the current release or operator error. Arrangement for the above services may be initiated by Subscriber using an Order Form to be sent to sales [at] chemaxon [dot] com.
Services Exclusions. Unless otherwise specified in the Managed Services Description, Services do not cover any of the following: (i) hardware repair or replacement; (ii) furnishing supplies or accessories including consumables such as projection lamps, bulbs, filters, fuses, batteries and the labor to replace these items; (iii) relocation services, or the addition or removal of items from or to other devices not furnished by Seller; (iv) Services in connection with computer viruses or conflicts involving software that is not installed or introduced by Seller including coverage for Buyer-furnished product unless specifically listed as covered product.
Services Exclusions
