Severity Level 4 Sample Clauses

The 'Severity Level 4' clause defines the lowest priority or impact level for issues, incidents, or defects within a contractual or service context. Typically, this level is assigned to minor problems that do not significantly affect system functionality or user experience, such as cosmetic errors or non-urgent requests. By categorizing issues as Severity Level 4, the clause helps prioritize resources and response times, ensuring that critical problems are addressed first while still acknowledging and tracking less urgent matters.
Severity Level 4. Defined as a Client requests information, an enhancement, or documentation clarification regarding the Supported Software but there is no material adverse impact on the operation of the Supported Software. Licensor will use continuous diligent effort to provide an initial Response regarding the requested information or documentation clarification within four (4) hours and will provide options for enhancements, including potentially a written estimate for work involved.
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Severity Level 4. Defined as a Client requests information, an enhancement, or documentation clarification regarding the Supported Software but there is no material adverse impact on the operation of the Supported Software. Licensor will use continuous diligent effort to provide an initial Response regarding the requested information or documentation clarification within four (4) hours and will provide options for enhancements, including potentially a written estimate for work involved. 5.3.1. Standard support: • ▇▇▇▇▇ Users can submit Support Tickets through ▇▇▇▇▇ web portal or from their ▇▇▇▇▇ database directly. • Normal priority response • Number of included support tickets per month – 1 / Concurrent Users License (CCU) 5.3.2. Advanced support:
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Severity Level 4. Vendor will return the call from County in XXXX or less and will provide a Correction or Workaround, or other appropriate response and resolution, in a timely manner that is acceptable to the County. The trouble ticket will be assigned Priority 2 (Low).
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Severity Level 4. A minor issue related to usability, including text errors, screen or report alignment, incorrect colors, sorting errors on reports, etc.
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Related to Severity Level 4

  • Level 4 If the Employee is not satisfied with the response of the Assistant Superintendent for Administrative Services, the Employee may submit the grievance to the Superintendent within ten (10) days of the receipt of the response to Level 3. The Superintendent shall sign and date all copies when he/she receives them. The Superintendent shall respond in writing within ten (10) days of the above date. Either party may be accompanied by one other Employee or administrator.

  • Level 2 If the grievant is not satisfied with the written answer from his/her manager the grievant may, within ten (10) days from the receipt of such answer, file a written appeal to the appointing authority. Within ten (10) days of the receipt of the written appeal the appointing authority shall investigate the grievance, which shall include a meeting with the concerned parties, and thereafter shall give a written answer to the grievant within ten (10) days.

  • Level I If the grievance is not resolved through informal discussions, the School District designee shall give a written decision on the grievance to the parties involved within ten (10) days after receipt of the written grievance.

  • Level 1 If an Employee wishes to submit a grievance, he/she shall first discuss the complaint with his/her immediate supervisor. The Grievance Committee representative and one administrator may also be present. This discussion must occur within ten (10) days of the event causing the complaint.

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.