SLAs. Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and delivery. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate with LightEdge in testing, determining and verifying that a qualifying Service outage has occurred.
SLAs. Publisher may offer further availability and support obligations for an Offering. Such service level agreement (“SLA”) will be made available by the Publisher at the applicable URL for such SLA or as otherwise communicated to Customer.
SLAs. Serv ice Level Agreements (or SLAs) define av ailability, performance and other requirements of Serv ice provisioning and deliv ery. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate w ith LightEdge in testing, determining and v erify ing that a qualify ing Serv ice outage has occurred.
SLAs. (a) HP will provide Services in accordance with the SLAs in the HP MPSA, including Schedules 3.1 and 3.6. Supplier will cause HP to perform in accordance with such SLAs, and in the event Services provided to Buyer do not meet such SLAs then Supplier will pursue service credits and other remedies on Buyer’s behalf under the HP MPSA. Any recoveries for SLA deficiencies are subject to Section 3.3(c) of the Agreement.
SLAs. 68.1. Subject to clause 69, Comtact commits to delivering the Services with an uptime SLA of 99.95%. Minimum Service Availability % Maximum Downtime Per Month 99.95% 22 minutes 68.2. For the avoidance of doubt the Services are defined as being unavailable if the following conditions are met:- o The platform is unable to monitor the availability of devices o Alerts are not being generated and are not being sent via e-mail as required The Services are not considered as being unavailable under the following conditions:- o Loss of a customer VPN o The Web Portal being unavailable o Reporting issues o Loss of customer access to the public internet or issues with the public internet
SLAs. Any service level agreement commitments set forth in this Agreement, or any Exhibit or in a Statement of Work, will not apply during the 24 hour period beginning when a Disaster occurs.
SLAs. Except as otherwise specified in this Agreement, Provider shall perform all Services in accordance with the SLAs set forth in Schedule E.2 to this Agreement.
