Support Tiers. Nuix support is accessed through the (a) Nuix Support Portal: xxxxxxx.xxxx.xxx (or other such URL as Nuix makes available from time to time) and (b) the other methods detailed below. The support issue will be logged by the Nuix support teams based in the United Kingdom, the United States, and Australia (“Support Team”). The Nuix Support Portal is operational 24 hours Monday through Friday. Except as provided otherwise below, Support coverage over weekends is excluded from the scope of this Support Agreement. Upon receipt of a support request, the Support Team will respond as detailed below. Except as provided otherwise below, all response times are during standard business hours as described above. Customer will receive immediate email notification of receipt of a support request and the support issue will be dealt with according to its priority and support tier:
Support Tiers. (1) Tier 1 support means support provided during the first contact with a user requesting support.
Support Tiers. Support requests raised by the Client will be handled by three tiers of support:
Support Tiers. On the Effective Date and every year thereafter, Cooperative shall elect into one of the Program’s primary support tiers (Red, Blue, or Orange), as identified and described in the attached Exhibit A, using the form and procedure provided in Exhibit C. The Red Support Tier is at no charge to Cooperative so long as it qualifies pursuant to Section
