Technical Support Scope Sample Clauses

Technical Support Scope. 4.1 Support includes only Technical Support for the Software and/or Vocera Hosted Service used in conjunction with the Authorized Client Devices and requires that End User arrange to receive support for non-Vocera products (such as the wireless LAN, middleware, PBX, and integrated clinical systems) or hardware issues relating to Authorized Client Devices not manufactured by Vocera from End User’s own internal resources, or from another third- party supplier. Third party software integrated into the Vocera Software is covered by Technical Support for purposes of this Section 4.
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Technical Support Scope. 4.1 Support includes only Technical Support for the Subscription Services only and requires that End User arrange to receive support for non-Vocera software or hardware issues in End User’s Operating Environment from End User’s own internal resources, or from another third party supplier.
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Technical Support Scope. Standard Technical Support does not extend to Customer requests (a) for assistance to update Customer's product data, workflow rules or reports, (b) to support or write custom code (c) for data management, or (d) any other assistance not directly related to a defect or product enhancement of the SaaS Services.
Sample 1
Technical Support Scope. Standard Technical Support does not extend to End User requests (a) for assistance to update End User's product data, workflow rules or reports, (b) to support or write custom code (c) for data management, or (d) any other assistance not directly related to a defect or product enhancement of the SaaS Services. Commented [SJ1]: Xxxx and Xxxxx – What portion of this is applicable? I assume we’d still provide technical support for the licenses. Please let me know so I can finish this up.
Sample 1
Technical Support Scope. The scope of support services is a single product licensed by the Supplier and identifiable by one or several serial numbers. Depending on whether the Client purchases a standard or enterprise product license, he should purchase one support service per licensed product or a single enterprise support service for all installations of the supported enterprise licensed product. The technical support as described in this agreement, expressly concerns technical issues, bugs or any other problem considered as an anomaly and in total contradiction with technical information given in the Supplier’s documentation. The technical support should NOT be considered as a service agreement including but not limited to: technical architecture design, solution implementations, product configurations, security rule design and applications and/or systems audit. The support services enable the Client to submit a limited number of technical anomalies depending on the technical support level underwritten. Technical support levels are described later in this document.
Sample 1

Related to Technical Support Scope

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • PRODUCT SUPPORT Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

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