Support Terms and Conditions. During the term of your license, GitKraken will provide support services and maintenance to you in accordance with GitKraken’s then-current support terms and conditions, as furthered detailed on xxxxx://xxxxxxx.xxxxxxxxx.xxx/ (the “Support Terms and Conditions”), subject to your payment of the applicable fees. By accepting the terms of this XXXX, you are accepting the Support Terms and Conditions, which terms are hereby incorporated by reference. Any update, upgrade or supplemental software code or related materials that GitKraken provides to you as part of any support services are to be considered part of the Software and are subject to the terms and conditions of this XXXX. GitKraken may use free of charge any information you provide to GitKraken or its Affiliates for any GitKraken business purposes without restriction, including for product support and development. GitKraken will not use information in a form that personally identifies you.
Support Terms and Conditions. A. APPLIED INFORMATICS shall apply the guidelines mentioned in Attachment B to support cases, which have been reported to APPLIED INFORMATICS accordingly, and shall perform according to the support plan stated in Attachment C in accordance to the support plan purchased by CLIENT.
B. The guidelines have only directing character. The included services are performed at the discretion of APPLIED INFORMATICS. APPLIED INFORMATICS makes no warranties, express or implied, as to whether any given issue can be resolved within a certain timeframe, or resolved at all.
C. The guidelines are based on the assumption that the issue can be reproduced by APPLIED INFORMATICS. If APPLIED INFORMATICS is unable to reproduce the issue, the service guidelines unfold limited effect. Some issues occur only on a specific platform or in combination with third- party software, which APPLIED INFORMATICS may not have at its disposal. This can cause non-reproducibility of the issue and can delay the response.
D. The guidelines are only applicable to released software of APPLIED INFORMATICS, but not to alpha, beta or preview releases.
E. To enable the investigation of the problem, the CLIENT is obliged to send a short but comprehensive test program or code fragment (“SSCCE” – Short, Self Contained, Correct/Compilable, Example), which makes the respective issue clear to APPLIED INFORMATICS. The test program or code fragment shall not be longer than 500 lines of code. The CLIENT will undertake appropriate efforts to reduce the problem to its essence. APPLIED INFORMATICS will give the CLIENT a comprehensive problem description so that the CLIENT can initiate its own tests.
F. CLIENT will not disclose to APPLIED INFORMATICS any information, including information incorporated in CLIENT’s software, that is confidential to CLIENT or any third party. Any notice, legend, or label to the contrary contained in any materials provided by CLIENT to APPLIED INFORMATICS shall be without effect. APPLIED INFORMATICS shall be free to use all information it receives in any manner it deems appropriate.
G. Under this agreement APPLIED INFORMATICS does not provide technical assistance and services to customers of CLIENT.
Support Terms and Conditions. Licensee is required to obtain partner support from their supplier or direct support from Kofax or their supplier at the time of purchase of the License for an initial term. Applicable support terms can be found by contacting the entity you obtained the Products from or from Kofax if you have purchased direct support. Support services start from the date of delivery of the license by Kofax and extend for the purchased period except that the initial term may include a limited grace period of support coverage. Licensee may renew such support prior to the expiration of any term of support coverage and may reinstate support services after expiration subject to a reinstatement penalty. Kofax may solicit Licensee or its’ supplier in advance of support expiration in order to sell support renewal or support reinstatements. Partner support is not transferrable to another supplier and Licensee is advised to review the terms of partner support provided by the supplier. In case the Licensee wishes to obtain partner support or direct support from a different supplier, Licensee may be required to provide written instruction to any new supplier(s) and Kofax confirming that intent. Active support coverage is required for you to access product updates and other support services that are made available by Kofax and your supplier from time to time.
Support Terms and Conditions. Severity Level 1: The Zoho Service does not function without a fix being applied and the problem has significant effect on the revenues or business operations of Subscriber. Severity Level 2: The Zoho Service can function. However, the Zoho Service functions providing incorrect results or its performance is inconsistent with the performance described in the Documentation. Severity Level 3: The functionality of the Zoho Service is not affected by the problem or can be achieved by using other features of the Zoho Service. 1 1 hour 4 hours 8 hours 2 8 hours 2 days 4 days 3 24 hours 7 days 14 days REMAINDER OF THE PAGE INTENTIONALLY LEFT BLANK Zoho has established, and will maintain at a minimum, an information security management system that includes the following:
Support Terms and Conditions. TECHNOSOFTWARE shall apply the guidelines mentioned in Attachment A to support cases, which have been reported to TECHNOSOFTWARE accordingly, and shall perform according to the support plan stated in Attachment B in accordance to the support plan purchased by CLIENT.
Support Terms and Conditions. “Support Terms and Conditions” means the attached Software Support Services Terms and Conditions.
Support Terms and Conditions
