Support Terms and Conditions Sample Clauses

Support Terms and Conditions. During the term of your license, GitKraken will provide support services and maintenance to you in accordance with GitKraken’s then-current support terms and conditions, as furthered detailed on xxxxx://xxxxxxx.xxxxxxxxx.xxx/ (the “Support Terms and Conditions”), subject to your payment of the applicable fees. By accepting the terms of this XXXX, you are accepting the Support Terms and Conditions, which terms are hereby incorporated by reference. Any update, upgrade or supplemental software code or related materials that GitKraken provides to you as part of any support services are to be considered part of the Software and are subject to the terms and conditions of this XXXX. GitKraken may use free of charge any information you provide to GitKraken or its Affiliates for any GitKraken business purposes without restriction, including for product support and development. GitKraken will not use information in a form that personally identifies you.
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Support Terms and Conditions. TECHNOSOFTWARE shall apply the guidelines mentioned in Attachment A to support cases, which have been reported to TECHNOSOFTWARE accordingly, and shall perform according to the support plan stated in Attachment B in accordance to the support plan purchased by CLIENT.
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Support Terms and Conditions. A. APPLIED INFORMATICS shall apply the guidelines mentioned in Attachment B to support cases, which have been reported to APPLIED INFORMATICS accordingly, and shall perform according to the support plan stated in Attachment C in accordance to the support plan purchased by CLIENT. B. The guidelines have only directing character. The included services are performed at the discretion of APPLIED INFORMATICS. APPLIED INFORMATICS makes no warranties, express or implied, as to whether any given issue can be resolved within a certain timeframe, or resolved at all. C. The guidelines are based on the assumption that the issue can be reproduced by APPLIED INFORMATICS. If APPLIED INFORMATICS is unable to reproduce the issue, the service guidelines unfold limited effect. Some issues occur only on a specific platform or in combination with third- party software, which APPLIED INFORMATICS may not have at its disposal. This can cause non-reproducibility of the issue and can delay the response. D. The guidelines are only applicable to released software of APPLIED INFORMATICS, but not to alpha, beta or preview releases. E. To enable the investigation of the problem, the CLIENT is obliged to send a short but comprehensive test program or code fragment (“SSCCE” – Short, Self Contained, Correct/Compilable, Example), which makes the respective issue clear to APPLIED INFORMATICS. The test program or code fragment shall not be longer than 500 lines of code. The CLIENT will undertake appropriate efforts to reduce the problem to its essence. APPLIED INFORMATICS will give the CLIENT a comprehensive problem description so that the CLIENT can initiate its own tests. F. CLIENT will not disclose to APPLIED INFORMATICS any information, including information incorporated in CLIENT’s software, that is confidential to CLIENT or any third party. Any notice, legend, or label to the contrary contained in any materials provided by CLIENT to APPLIED INFORMATICS shall be without effect. APPLIED INFORMATICS shall be free to use all information it receives in any manner it deems appropriate. G. Under this agreement APPLIED INFORMATICS does not provide technical assistance and services to customers of CLIENT.
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Support Terms and Conditions. “Support Terms and Conditions” means the attached Software Support Services Terms and Conditions.
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Support Terms and Conditions. Licensee is required to obtain partner support from their supplier or direct support from Kofax or their supplier at the time of purchase of the License for an initial term. Applicable support terms can be found by contacting the entity you obtained the Products from or from Kofax if you have purchased direct support. Support services start from the date of delivery of the license by Kofax and extend for the purchased period except that the initial term may include a limited grace period of support coverage. Licensee may renew such support prior to the expiration of any term of support coverage and may reinstate support services after expiration subject to a reinstatement penalty. Kofax may solicit Licensee or its’ supplier in advance of support expiration in order to sell support renewal or support reinstatements. Partner support is not transferrable to another supplier and Licensee is advised to review the terms of partner support provided by the supplier. In case the Licensee wishes to obtain partner support or direct support from a different supplier, Licensee may be required to provide written instruction to any new supplier(s) and Kofax confirming that intent. Active support coverage is required for you to access product updates and other support services that are made available by Kofax and your supplier from time to time.
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Support Terms and Conditions. Severity Level 1: The Zoho Service does not function without a fix being applied and the problem has significant effect on the revenues or business operations of Subscriber. Severity Level 2: The Zoho Service can function. However, the Zoho Service functions providing incorrect results or its performance is inconsistent with the performance described in the Documentation. Severity Level 3: The functionality of the Zoho Service is not affected by the problem or can be achieved by using other features of the Zoho Service. 1 1 hour 4 hours 8 hours 2 8 hours 2 days 4 days 3 24 hours 7 days 14 days REMAINDER OF THE PAGE INTENTIONALLY LEFT BLANK Zoho has established, and will maintain at a minimum, an information security management system that includes the following:
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Support Terms and Conditions 
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Related to Support Terms and Conditions

  • CONTRACT TERMS AND CONDITIONS This section sets forth the terms and conditions of the Contract.

  • Payment Terms and Conditions 67.6.1 CLEC shall pay a Transit Service Charge as set forth in Table 1 for any Transit Traffic routed to CenturyLink by CLEC. 67.6.2 CLEC shall be responsible for payment of Transit Service charges on Transit Traffic routed to CenturyLink by CLEC and for any charges assessed by the terminating carrier. CLEC agrees to enter into traffic exchange agreements with third-parties prior to routing any Transit Traffic to CenturyLink for delivery to such third parties, and CLEC will indemnify, defend and hold harmless the Transit Service provider against any and all charges levied by such third-party terminating carrier with respect to Transit Traffic, including but not limited to, termination charges related to such traffic and attorneys’ fees and expenses.

  • General Terms and Conditions During the term of this Contract, Contractor agrees to procure and maintain insurance which meets all County’s requirements in the General Terms and Conditions.

  • Other Terms and Conditions You also agree to be bound by any other specific terms and conditions governing such recurring/instalment payment scheme. In the event of conflict, such specific terms and conditions are to prevail over the provisions of this clause but only to the extent necessary to give full effect to those terms and conditions.

  • ONLINE TERMS AND CONDITIONS The Terms and Conditions specified herein shall govern all members of xxx.xxxxxxxxxxxxxxxx.xxx (“EHSAN AUCTIONEERS SDN. BHD. website”).

  • Special Terms and Conditions It is the intent of TIPS to award to reliable, high performance vendors to supply products and services to government and educational agencies. It is the experience of TIPS that the following procedures provide TIPS, the Vendor, and the participating agency the necessary support to facilitate a mutually beneficial relationship. The specific procedures will be negotiated with the successful vendor.

  • Standard Terms and Conditions Executive expressly understands and acknowledges that the Standard Terms and Conditions attached hereto are incorporated herein by reference, deemed a part of this Agreement and are binding and enforceable provisions of this Agreement. References to “this Agreement” or the use of the term “hereof” shall refer to this Agreement and the Standard Terms and Conditions attached hereto, taken as a whole.

  • Specific Terms and Conditions To the extent that Contractor has received an award for Lot 4, Implementation Services, the following terms and conditions apply to Lot 4 Implementation Services. All Services covered under Lot 4 – Implementation Services must be performed within CONUS. An RFQ for this Lot will be awarded based on, and result in, a deliverable-based Statement of Work (SOW) which will be incorporated into an Authorized User Agreement. The RFQ will include but is not limited to: Authorized User timeframes; system integration requirements; and other risks that may affect the cost to the Authorized User. All responses to RFQs must include detailed price information, including but not limited to: hours required per title, cost per hour, etc. Travel, lodging and per diem costs must be itemized in the total quote and may not exceed the rates in the NYS OSC Travel Policy. More information can be found at xxxx://xxx.xxx.xxxxx.xx.xx/agencies/travel/travel.htm. All costs must be itemized and included in the Contractor’s quote. Article 17-B of the New York State Executive Law provides for more meaningful participation in public procurement by certified Service-Disabled Veteran-Owned Businesses (“SDVOB”), thereby further integrating such businesses into New York State’s economy. OGS recognizes the need to promote the employment of service-disabled veterans and to ensure that certified service-disabled veteran-owned businesses have opportunities for maximum feasible participation in the performance of OGS contracts. In recognition of the service and sacrifices made by service-disabled veterans and in recognition of their economic activity in doing business in New York State, Bidders are expected to consider SDVOBs in the fulfillment of the requirements of the Contract. Such participation may be as subcontractors or suppliers, as protégés, or in other partnering or supporting roles.

  • SETTLEMENT TERMS AND CONDITIONS Without admitting or denying the Department’s findings, Associated is willing to resolve the violations cited herein and in the visitation report by entering into this Agreement and freely and voluntarily waives its right to a hearing under Banking Law Sections 44 and 598 on such violations. Therefore, in consideration of the promises and covenants set forth herein: 1. Associated agrees to take all necessary steps to ensure its compliance with all applicable federal and state laws, regulations, and supervisory requirements relating to its mortgage business, including, but not limited to: a. complying with the requirements of Article 12-D and Article 12-E of the Banking Law, Section 420 of the Superintendent’s Regulations, and Part 38 of the General Regulations; and b. ensuring that its MLOs who conduct mortgage origination activities are licensed pursuant to Article 12-E of the Banking Law and Section 420 of the Superintendent’s Regulations; c. ensuring that its MLOs do not mislead consumers as to their license status; and d. ensuring that its MLOs do not share their unique identifier with any other individual or entity; and e. ensuring that its non-MLO staff does not engage in mortgage activities that require a license; and f. ensuring that its non-MLO staff does not have access to any mortgage loan origination system, software, and documents, and they do not utilize a MLOs unique identifier; and g. ensuring that its books and records, specifically the application logs, are in compliance with Section 410.7 of the Superintendent’s Regulation. 2. Associated agrees to continue to further develop appropriate written compliance policies and procedures designed to ensure compliance with all applicable federal and state laws, regulations, supervisory requirements and guidance letters. The policies and procedures shall, at a minimum: (i) designate an individual responsible for monitoring compliance with all applicable federal and state laws, regulations, supervisory requirements and guidance letters; and (ii) establish a training program to ensure that Associated and its MLO and non-MLO employees understand all applicable federal and state laws, regulations, supervisory requirements and guidance letters. 3. Within ninety (90) days from the effective date of this Agreement, Associated agrees to submit a draft of its compliance policies and procedures to the Department. 4. Within one hundred twenty (120) days from the effective date of this Agreement, Associated agrees to submit a copy of its final compliance policies and procedures to the Department together with a letter from an authorized officer of Associated indicating his/her approval of such policies and procedures. 5. Associated agrees to pay a fine of $ $25,000 payable in two (2) equal installments as follows: $12,500 upon execution of this Agreement $12,500 within 30 days after the execution of this Agreement. 6. Associated further agrees that such payment will be made in immediately available funds in accordance with the Department’s payment instructions.

  • ADDITIONAL TERMS AND CONDITIONS This Annex A to the Second Amended and Restated Servicing Agreement, dated October 31, 2021 (the “Agreement”), among Xxxxx Bank and Xxxxx Trust Company, as Sellers, the Bank Assets Purchaser and, upon execution of the Joinder Agreement, the Delaware Trust Assets Purchaser, as Purchasers, and Guarantor (solely for purposes of Section 9.5 of the Agreement), is incorporated into and deemed part of the Agreement in all respects.

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