Telephone Support Services. To the extent contemplated in the Functional Matrix, provide telephone support services and, to the extent agreed upon by the Transfer Agent and the Fund, provide additional telephone support services under this Agreement; and
Telephone Support Services. At ZEISS’s sole discretion, ZEISS may troubleshoot with the Customer by telephone to resolve a problem in lieu of traveling to Customer’s facility to provide Services under this Agreement.
Telephone Support Services. During the term of Support services, Licensor’s technical support will be available to accept and respond to problem calls or email from Customer’s technical support from 9:00 am - 5:00 pm Malaysia Time, 5 days a week (Monday through Friday), 52 weeks a year, excluding Malaysian national holidays. During such hours, technical support calls or email will be answered immediately by the support staff. Licensor will provide a phone option to speak directly to a trained technical support representative. Licensor will make the reasonable commercial effort to answer promptly to calls.
Telephone Support Services. If the parties elect to have the Transfer Agent provide telephone suppon services under this Agreement, the parties will agree to such services, fees and sub-contracting as stated in Schedule 1.2(G) entitled "Telephone Support Services" attached hereto;
Telephone Support Services. Reponses to Licensee’s Authorized Representatives technical and products questions of the licensed Infinite Campus Products via telephone.
Telephone Support Services. During the Initial Term and, if applicable, the Renewal Term, Virage Logic will provide free of charge telephone support services (“Telephone Support Services”) to Licensee in the English language, as set forth in this Section 8.1. Virage Logic shall maintain a staff of technical support personnel, who shall be available during Virage Logic’s normal business hours, to provide Telephone Support Services, and to provide Licensee with a web interface or an email address as well as a telephone number or pager numbers at which such technical support personnel can be reached at the times stated above. Such Telephone Support Services will include help-desk assistance and all other reasonable consultation on the operation and utilization of the Licensed Materials and problem resolution for failures of the Licensed Materials as reported by Licensee. Virage Logic will provide a prompt response to Licensee’s support questions, provided, however, that Virage Logic shall implement and achieve problem resolution in accordance with Section 8.2 below.
Telephone Support Services. EAP provides access to telephonic EAP support and crisis counseling services 24 hours/day, 7 days/week. The services are provided by EAP staff, or if staff are not immediately available, through an after-hours clinical answering service that can be reached through EAP’s primary phone line.
Telephone Support Services. Paieon will provide to Volcano with 24 hour access to Paieon Medical Ltd.’s response center in Israel. This center will be manned by Paieon personnel from 9:00 am until 5:00 p.m. (Israel time), Sunday through Thursday, excluding Israeli national holidays (“Business Hours”). At all other hours, the response center will forward the calls to an answering service that will receive such calls. In addition to, and simultaneously with reporting program problems via telephone, Volcano shall complete and send via electronic mail a ‘Support Request Form’ in the form attached hereto. The ‘Support Request Form’ to be completed and sent shall depend on the nature of the program problem – ‘Safety Relevant Bugs’ or ‘Non Safety Relevant Bugs’ (as defined below). Paieon Medical Ltd’s Support Center contact information: Tel: +000-0-0000000 e-mail: Sxxxxxx@xxxxxx.xxx
Telephone Support Services. The Supplier shall provide the IAA with telephone support by qualified personnel who will assist the IAA personnel during customary business hours in solving any issue that prevent, disrupt or interfere with the proper operation of the System in accordance with the System Requirements and/or its maintenance, all as specified in the Technical Specifications.
Telephone Support Services. The Supplier shall provide a telephone support Service for Buyers Personnel staffed by appropriately experienced, skilled and/or qualified Supplier Staff. The Supplier shall ensure that Buyers Personnel have continuous access to occupational health physicians and occupational health advisors as required by Xxxxxx as part of the telephone advice and support Service. The Supplier shall ensure that the Telephone Support Service shall be available fifty-two (52) weeks of the year, Monday to Friday between the hours of 08:00 and 18:00. The Supplier shall agree with Buyers if the Services shall be available outside of these core hours, including evening, weekends and/or Bank Holidays. The Supplier shall ensure that the Telephone and Support Service will be accessible to Buyers Personnel, via a Freephone number or a dedicated non-premium rate and/or a 01, 02, 03 prefix, which must be accessible from UK landlines, mobile telephones and overseas, via a UK dialling code and shall be able to accept calls from outside the UK. The Supplier shall provide multiple telephone lines branded for specific Services, if requested by Buyers, which will be at no additional cost to the Buyers.
