The IT Service CMM Sample Clauses

The IT Service CMM. ‌ Description: The objectives of the IT Service CMM are to allow providers to assess their capabilities of delivering IT services and provide guidelines and phases/levels for improvement of their IT service capability. To accomplish these goals, the IT Service CMM measures the capability of the IT service processes implemented in the organization. [12] Aim: Raise awareness of the current IT Service capabilities and provide an improvement path for organizations. Scope: IT Services (perspective of providers). How to Assess: Not described. Term used to name of the Attributes: Process Areas.
Sample 1
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The IT Service CMM. Description: The objectives of the IT Service CMM are to allow providers to assess their capabilities of delivering IT services and provide guidelines and phases/levels for improvement of their IT service capability. In order to accomplish these goals the IT Service CMM measures the capability of the IT service processes implemented in the organization. [12] Aim: Raise awareness of the current IT Service capabilities and provide an improvement path for organizations. Scope: Providers delivering IT Services. How to Assess: Not described. Term used to name of the Attributes: Process Areas. Attributes (21): Subcontract Management; Service Tracking and Oversight; Service Delivery Planning; Service Commitment Management; Service Quality Assurance; Event Management; Configuration Management; Problem Management; Resource Management; Intergroup Coordination; Training Program; Organization Process Focus; Organization Process Definition; Organization Service Definition; Service Delivery; Integrated Service Management; Quantitative Process Management; Service Quality Management; Process Change Management; Problem Prevention; Technology Change Management. Table 14. Summary of the IT Service CMM levels Level Name Description 1 Initial The process of delivering IT service is ad hoc, and sometimes chaotic. Only few processes are defined and success relies on individual effort.
Sample 1

Related to The IT Service CMM

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  • Construction Phase Services 3.1.1 – Basic Construction Services

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  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Term of Services The term of this Agreement shall begin on the Effective Date and shall end on , the date of completion specified in Exhibit A, and Consultant shall complete the work described in Exhibit A on or before that date, unless the term of the Agreement is otherwise terminated or extended, as provided for in Section 8. The time provided to Consultant to complete the services required by this Agreement shall not affect the City’s right to terminate the Agreement, as referenced in Section 8.

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