Core Service Hours definition

Core Service Hours means: (a) in relation to Priority 1 Incidents, 24 hours a day 7 days a week; and (b) in relation to all other Support Services, 8am to 6pm UK time in relation to the United Kingdom and 8am to 6pm local time in relation to any other territory, in each case on Business Days;

Core Service Hours. “Framework” means the hours of the day in which the Services are to be performed as set out in the Specification. means an agreement between one or more contracting authorities and one or more economic operators, the purpose of which is to establish the terms governing contracts to be awarded during a given period, in particular with regard to price.” PCR 2015

Core Service Hours during which Cardinus’s service desk will be manned are as follows: • UK service desk: Between 09.00 – 17.30 (GMT/BST) Monday to Friday, excluding bank and public holidays in the UK; • US service desk: Between 03.30 – 17.00 (EST) Monday to Friday excluding public holidays in the USA. The relevant Authorisation will set out which service desk will be available to the Customer, based on the Customer’s geographic location. The Customer may contact Cardinus’s service desk by email (xxxxxxx@xxxxxxxx.xxx) at any time or by telephone during Core Service Hours ((UK) 0207 469 0201 or (US) 323 337 9016). If Cardinus support personnel are unavailable to answer the telephone during Core Service Hours, Cardinus will respond to telephone calls during the next Core Service Hour after receipt of the relevant call. Cardinus will respond to emails during the next day falling within Core Service Hours.

Examples of Core Service Hours in a sentence

The Client may report failures of the Service and failures of connectivity to the Service during Core Service Hours, each such failure being an “Incident”.

Core Service Hours the core hours that the core Services of the Supplier must be available, as specified by the Buyer in the Call-Off Contract;

Core Service Hours are 09:00 to 17:00 GMT/BST Monday through Friday, excluding public holidays. “Client” means the person or company named as customer in the address line or body of the Contract.

Core Service Hours means 7am – 10pm at Trinity Bridge House and 7.30am – 5.30pm at Cotton House, Glasgow and Elgin House, Edinburgh.

Service Hours means the amount of time (measured in hours or fractions thereof) a Unit is Delivering Energy or Ancillary Services pursuant to a Dispatch Notice.
office hours means the period beginning at 10:00 a.m. of a day and ending at 4:30 p.m. of the same day.
Core Hours means the period beginning at 8am and ending at 6.30pm on any day from Monday to Friday except Good Friday, Christmas Day or bank holidays;