Core Service Hours definition

Core Service Hours means 7am – 10pm at Trinity Bridge House and 7.30am – 5.30pm at Cotton House, Glasgow and Elgin House, Edinburgh.
Sample 1
Core Service Hours the core hours that the core Services of the Supplier must be available, as specified by the Buyer in the Call-Off Contract;
Sample 1
Core Service Hours during which Cardinus’s service desk will be manned are as follows: • UK service desk: Between 09.00 – 17.30 (GMT/BST) Monday to Friday, excluding bank and public holidays in the UK; • US service desk: Between 03.30 – 17.00 (EST) Monday to Friday excluding public holidays in the USA. The relevant Authorisation will set out which service desk will be available to the Customer, based on the Customer’s geographic location. The Customer may contact Cardinus’s service desk by email (xxxxxxx@xxxxxxxx.xxx) at any time or by telephone during Core Service Hours ((UK) 0207 469 0201 or (US) 323 337 9016). If Cardinus support personnel are unavailable to answer the telephone during Core Service Hours, Cardinus will respond to telephone calls during the next Core Service Hour after receipt of the relevant call. Cardinus will respond to emails during the next day falling within Core Service Hours.
Sample 1

Examples of Core Service Hours in a sentence

  • Although the Core Service Hours are [0800 hours to 1800 hours Monday to Friday] the Helpdesk must be capable of ensuring continued service delivery for all Services under the Contractor’s control at all times.

  • Service Hours, Response and Resolution Times The Client may report failures of the Service and failures of connectivity to the Service during Core Service Hours, each such failure being an “Incident”.

  • The hospitality service shall encompass four primary levels of service: Tea, coffee, water, juice, biscuits for meetings throughout Core Service Hours.

  • Whenever possible, these will be undertaken outside of the Core Service Hours.

  • All internal items (within the same building) shall be collected and delivered on the same day within Core Service Hours.

  • The percentage of time taken to answer calls live during Core Service Hours once the User has entered the Operator Service Call Queue.

  • Israel barred Palestinians from entering Israel for one week, arrested militants in the West Bank, began air strikes in Gaza, and did not hold scheduled talks with the PA about West Bank-Gaza bus convoys foreseen in the November 15 agreement.

  • The Contractor shall provide a flexible, uniformed xxxxxx service to the Customer during Core Service Hours and have available a facility for out-of-hours requirements.

  • Total Core Service Hours - The calls, patrol, and criminal investigation figures are added together to provide a total service hours per week figure.

  • Core Service Hours shall comprise the period from 8.00am to 6.00pm on each Working Day, excluding any Planned Maintenance Period.


More Definitions of Core Service Hours

Core Service Hours. “Framework” means the hours of the day in which the Services are to be performed as set out in the Specification. means an agreement between one or more contracting authorities and one or more economic operators, the purpose of which is to establish the terms governing contracts to be awarded during a given period, in particular with regard to price.” PCR 2015
Sample 1
Core Service Hours means: (a) in relation to Priority 1 Incidents, 24 hours a day 7 days a week; and (b) in relation to all other Support Services, 8am to 6pm UK time in relation to the United Kingdom and 8am to 6pm local time in relation to any other territory, in each case on Business Days;
Sample 1

Related to Core Service Hours

  • Service Hours means the amount of time (measured in hours or fractions thereof) a Unit is Delivering Energy or Ancillary Services pursuant to a Dispatch Notice.

  • Fire Service means any deployment of firefighting personnel and/or equipment to extinguish a fire or perform any preventative measure in an effort to protect equipment, life, or property in an area threatened by fire. It also includes the deployment of firefighting personnel and/or equipment to provide fire suppression, rescue, extrication, and any other services related to fire and rescue as may occasionally occur.

  • office hours means the period beginning at 10:00 a.m. of a day and ending at 4:30 p.m. of the same day.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Core Hours means the period beginning at 8am and ending at 6.30pm on any day from Monday to Friday except Good Friday, Christmas Day or bank holidays;

  • Service Date or "SD" means the date service is made available to the End User Customer. This also is referred to as the "Due Date."

  • flight information service means a service provided for the purpose of giving advice and information useful for the safe and efficient conduct of flights;

  • Service Window means the time periods during the Service Period during which the Provider agrees to make Available, and provide in accordance with this Agreement, the Flexibility Services to the Company, as defined in Schedule 1;

  • Base Hours means the hours of work for which a staff member receives compensation. Base hours shall include overtime hours for which a staff member is paid additional or overtime compensation, and hours for which a staff member receives workers’ compensation benefits. Base hours shall also include hours a staff member would have worked except for having been in military service. Base hours do not include hours for when a staff member receives other types of compensation, such as administrative, personal leave, vacation, or sick leave.

  • In-Service Date means the date on which the Facility and System Modifications (if applicable) are complete and ready for service, even if the Facility is not placed in service on or by that date.

  • Information Service Provider A provider of Information Service. Information Service Provider includes, but is not limited to, Internet Service Providers (ISPs).

  • On-Peak Hours means Hour Ending (“HE”) 0800 through HE 2300 EPT, Monday through Friday, excluding Saturday, Sunday and PJM holidays.

  • Service Period has the meaning given to it in Framework Schedule 4 (Template Order Form and Template Call Off Terms) as refined by a Contracting Body in a Call Off Agreement between that Contracting Body and the Supplier;

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Telecom Service Provider means any Telecom operator in India, who is licensed by the Department of Telecommunications (DOT), Government of India to provide telecom services to the general public or to the other DOT licensed Telecom operators. "Telecom Service Provider" also refers to any Telecom operator in other countries providing telecom services to general public of that country or to other telecom operators of the same country.

  • Core Services means the services described in the Main Agreement that BNYM is obligated to perform for Company (for clarification: excluding the products and services provided pursuant to this Schedule C).

  • 911 Service means a universal telephone number which gives the public direct access to the Public Safety Answering Point (“PSAP”). Basic 911 service collects 911 calls from one or more local exchange switches that serve a geographic area. The calls are then sent to the correct authority designated to receive such calls.

  • Testing service means a national testing service selected by the board.

  • Off-Peak Hours means those hours which are not On-Peak Hours.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Peak Hours or “Peak Period” means the period with the highest ridership during the entire transit service day as determined by the transit operator. Must include at least one hour during the morning commute hours and one during evening commute hours, Monday through Friday. Each Peak Period cannot be longer than three hours.

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Transmission Service Provider means the entity that administers the transmission tariff and provides transmission service to transmission customers under applicable transmission service agreements.

  • Police Service ’ means the South African Police Service established in terms of section 5(1) of the South African Police Service Act;

  • Toll Free Service is service provided with any dialing sequence that invokes toll-free, 800-like, service processing, for example for illustration only, 800 or 800-like services. Toll Free Service includes but is not limited to calls placed to 800/888 NPA Service Access Codes (SAC).

  • Information Service Traffic Traffic delivered to or from an Information Service Provider for the provision of Information Service. ISP-Bound Traffic is a subset of Information Service Traffic. Inside Wire or Inside Wiring: Wiring within the customer Premises that extends to the Demarcation Point of CenturyLink’s outside plant. Inside Wire is owned or controlled by the End User (unless otherwise specified herein or under Applicable Law).