Credit Structure and Amounts. The Change Management service level objectives have no associated credit.
Credit Structure and Amounts. If TTR is exceeded for an Outage, Customer will receive a credit on its invoice equal to five percent (5%) of the MRC for Managed WLAN Service in the month of the Outage.
Credit Structure and Amounts. For each month in which the TTR SLA for an Outage incident for an application falls within a tier associated with a credit amount in the table below, Customer will be eligible for the related credit percentage of the UCCaaS MRC for the users of the affected application. For example, if the Communications Manager application incurred an outage, the credit would be based on number of configured users affected on that application for the affected month times the Communication Manager MRC times the credit percentage related to the Outage Repair Time.
Credit Structure and Amounts. Customers will be credited for Managed WAN monthly recurring charges for the affected site with the Full or Co Management level of service. TABLE 4.1.2.1 AVAILABILITY WITH: DUAL MANAGED DEVICES / DUAL CIRCUITS AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH DUAL MANAGED DEVICES, OR BACKUP WIRELESS VIA A CONSOLE CONNECTION (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device to Managed Device Availability % U.S.: Verizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon Networks & 3rd Party Network From To < 100% 99.90% 10% 10% 10% 10% 99.89% 99.50% 15% 15% 15% 15% 99.49% 99.00% 20% 20% 20% 20% 98.99% 98.00% 30% 30% 30% 30% 97.99% 97.00% 50% 50% 50% 50% Less than 97.00% 100% 100% 100% 100% TABLE 4.1.2.2 AVAILABILITY WITH SINGLE MANAGED DEVICE BACK-UP AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH SINGLE ROUTER, OR BACKUP WIRELESS VIA INLINE MANAGEMENT (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device to Managed Device Availability % U.S.: Verizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon Networks & 3rd Party Network From To 100% 99.95% X/X X/X X/X X/X 99.949% 99.90% 5% 5% 5% 5% 99.89% 99.00% 10% 10% 10% 10% 98.99% 98.00% 15% 15% 15% 15% 97.99% 96.00% 25% 25% 25% 25% 95.99% 94.00% 50% 50% 50% 50% Less than 94.00% 100% 100% 100% 100% TABLE 4.1.2.3 AVAILABILITY WITHOUT BACK-UP OR OOB ACCESS (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device to Managed Device Availability % U.S.: Verizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon Networks & 3rd Party Network From To 100% 99.50% N/A N/A N/A N/A 99.49% 99.00% 10% 5% 0% 5% 98.99% 97.00% 15% 15% 10% 15% 96.99% 95.00% 25% 20% 15% 20% 94.99% 93.00% 35% 25% 20% 25% 92.99% 90.00% 50% 30% 25% 30% Less than 90.00% 100% 100% 100% 100%
Credit Structure and Amounts. Customer is eligible to receive a credit equal to ten percent (10%) of the MRC for each Device affected during an Outage for which timely notification was not provided to Customer.
Credit Structure and Amounts. For any month in which Verizon fails to meet the applicable availability standards for a WLAN Controller, Customer will be eligible for an SLA credit equal to a percentage of the Managed WLAN MRC applicable in that month for the affected WLAN Controller, as indicated in the following tables. Managed Availability Percentage of the Managed WLAN MRC for the Affected Month From To U.S. Global Tier A Global Tier B 100% 99.95% 0% 0% 0% 99.94% 99.50% 15% 10% 10% 99.49% 99.40% 25% 20% 20% 99.39% 99.00% 35% 30% 30% 98.99% 98.00% 45% 40% 35% 97.99% 96.70% 50% 50% 40% Less than 96.7% 100.0% 100.0% 100.0%
Credit Structure and Amounts. Customer is eligible to receive a credit equal to ten percent (10%) of the MRC for each UCCaaS application which had an Outage and Customer was not properly notified.
Credit Structure and Amounts. Customer is eligible to receive a fifty percent (50%) credit of the Installation NRC for each Device within the Managed WLAN at a Site to the extent Verizon has not installed such Device within 45 business days.
Credit Structure and Amounts. For each month that Application Availability percentage for UCCaaS/Hosted Calling falls within a tier associated with a credit amount in the table below, Customer will be eligible for the related credit percentage of the aggregate monthly recurring charge (MRC) for all the UCCaaS/Hosted Calling Packages to which Customer has subscribed for the affected user
Credit Structure and Amounts. The Software Defined Wireless LAN QoS Service Level Objective has no associated credit.
