Critical Failure definition

Critical Failure means a failure in the covered Product where the failure causes complete loss of service or unacceptable degradation of service for which there is no workaround or redundancy.
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Critical Failure means a verifiable Nonconformity in the Shelf Version of the MPOWER Software (or verifiable failure of the MPOWER System hardware if the problem arises with respect to Remote Processing) which has a material impact on Customer's mission critical system related functions. A Critical Failure may include, but is not limited to, the inability of Customer to generate checks, complete failure of availability of the on-line system, inability to perform on-line adjudication of any types of claims, or incorrect adjudication of any types of claims.
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Critical Failure means a failure in the covered Product where the failure causes complete loss of service or unacceptable degradation of service for which there is no workaround or redundancy. Notwithstanding the foregoing, technical phone support and After-Hours Critical Failure support are not provided by Grass Valley under standard warranty in connection with the purchase of Grass Valley’s EDIUS® or ProCoder® lines of Products. Support for these products is provided via email or the world-wide web and technical phone support is provided solely at the discretion of Grass Valley.
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Examples of Critical Failure in a sentence

  • The Contracting Officer has discretion for the degree of the fee reduction up to the maximum fee amount for the Critical Failure Performance Incentive (PI-3) referenced in the ICP- Core CLIN 00001 CPIF Hybrid Fee Model per Section B.3 (d).

  • The TSA will verify the proposed CT system’s reliability as measured by Mean Time Between Critical Failure (MTBCF).

  • Telephone conference within 1 Hour of initial voice notification 2 Critical Failure - Critical process failure occurs when a crucial element in the System that does not prohibit continuance of basic operations is not functioning and there is usually no suitable work- around.

  • Additional Services shall include (without limitation) Customer’s use of Emergency Support in the absence of a Mission Critical Failure and any Services provided by USDD on a rush basis or during hours not included in the description of the Services set forth above.

  • ConditionExcellent Satisfactory Unsatisfactory Non-Functioning Critical Failure ✔81b.


More Definitions of Critical Failure

Critical Failure means a failure which prevents the Managing of the whole site.
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Critical Failure means failure of the AXP bag set in the form of [*], confirmed by a formal root cause investigation performed and documented by THERMO, including Sample Loss resulting from: (A) [*]; and/or (B) [*].
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Critical Failure means any of the following events: the aggregate number of Faults resulting in a Business Critical Failure (as defined in clause 8.6 of Schedule [see SLA]) (whether or not the Fault relates to the same or different aspects of the Services) exceeds 2 in any one Year; or the Service Provider accruing 5 or more Repeat Failures in any one Year.
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Critical Failure means a failure which prevents the monitoring of the whole site
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Critical Failure. An emergency situation in which the hardware is significantly affecting the business of the customer.
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Critical Failure. Any failure of covered items which results in loss of substantial number of recording channels, affected users, or data (audio, screens or both), or if allowed to persist will result in such loss. The loss has been shown to be caused by a defect in covered items. (e.g. Hard drive down, unable to record on one or more systems), and NOT defects in 3rd party products or within the Customer environment. RESPONSE CATEGORY NORMAL RESPONSE TIMES Call Back Response Time Sixty (60) minutes after receipt of call from Customer’s authorized representative. On-Site Response Time These issues are typically corrected via remote access to the system. If not able to resolve remotely and if final diagnosis of issue reveals a need for on-site personnel, an on-site visit will be scheduled. Level of Service Reasonable effort until the issue is resolved or a work around is provided. The resolution process is ongoing until the issue is solved. Critical failures are typically resolved within 24 hours.
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Critical Failure. Any failure of covered items which results in loss of substantial number of recording channels, affected users, or data (audio, screens or both), or if allowed to persist will result in such loss. The loss has been shown to be caused by a defect in covered items. (e.g. Hard drive down, unable to record on one or more systems), and NOT defects in 3rd party products or within the Customer environment. RESPONSE CATEGORY NORMAL RESPONSE TIMES Call Back Response Time Sixty (60) minutes after receipt of call from Customer’s authorized representative. On-Site Response Time These issues are typically corrected via remote access to the system. If not able to resolve remotely and if final diagnosis of issue reveals a need for on- site personnel, an on-site visit will be scheduled. Level of Service Reasonable effort until the issue is resolved or a work around is provided. The resolution process is ongoing until the issue is solved. Critical failures are typically resolved within 24 hours. RESPONSE CATEGORY NORMAL RESPONSE TIMES Call Back Response Time Two (2) Hours after receipt of call from Customer’s authorized representative. On-Site Response Time These issues are typically corrected via remote access to the system. If not able to resolve remotely and if final diagnosis of issue reveals a need for on- site personnel, an on-site visit will be scheduled. Level of Service Reasonable effort until the issue is resolved or a work around is provided. The resolution process is ongoing until the issue is solved.
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