Error Severity Levels definition

Error Severity Levels shall be defined as follows:
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Error Severity Levels mean: Severity Level: Definition Error Severity 1 A problem has made a critical application function unusable or unavailable and no workaround exists. Affecting ALL users of the Service. Error Severity 2 A problem has made a critical application function unusable or unavailable but a workaround exists. A problem has made an important application function unusable or unavailable and no workaround exists. Error Severity 3 A problem has diminished critical or important application functionality or performance but the functionality still performs as specified in the user documentation. Error Severity 4 A problem has diminished supportive application functionality or performance. Error Severity 5 Enhancements / design changes / feature requests. Service Levels mean the Response Times to each Error Severity Level. Permanent Fix means the repair or replacement of object or executable code version of the Service to remedy an Error. Resolution means the resolution of an Error by means of implementation of a Temporary Fix/Workaround/Permanent Fix. Response Time means (so long as Support is provided on a continuous basis between Mondays and Fridays, excluding pubic holidays in England, Singapore and Texas) the elapsed clock time between: (i) the Provider’s logging of an Error reported by the Customer; and (ii) a technical support analyst within Support who is capable of understanding the Error speaking to the Customer’s support contact about the relevant Error. Workaround or Temporary Fix means a change advised by the Provider in the procedures to be followed by the Customer to avoid an Error without significantly impairing performance of the Service.
Sample 1
Error Severity Levels. The following table shows the Response Times in respect of the Error Severity Levels. The Provider will endeavour to provide to the Customer (or to the relevant Authorised User) an Initial Response (by telephone), an Initial Response (by email), an Estimation Response, Subsequent Responses and a Resolution for the applicable Error by the times stated in the cell concerned for that Error Severity Level in the following table. The Provider does not provide any other commitment or Service Level in relation to Errors or the resolution of issues raised by the Customer and/or the Authorised Users. Error Severity Level Initial Response (Phone) Initial Response (Email) Estimation Response Subsequent Responses Resolution Error Severity 1 15 minutes 30 minutes 2 hours Every 1 hour 12 hours* Error Severity 2 15 minutes 2 hours 2 hours Every 2 hours 24 hours* Error Severity 3 15 minutes 4 hours 12 hours Every 24 hours 7 calendar days* Error Severity 4 15 minutes 8 hours Next business day Weekly 20 calendar days* Error Severity 5 15 minutes 8 hours Two business days Weekly Works Estimate *All resolution times are for work and resolutions that are NOT dependent on third party issues.
Sample 1

Examples of Error Severity Levels in a sentence

  • Maximum percentage of coverage by buildings on a commercially developed lot of the tract shall not exceed 40 percent on the lot which commercial development is located.

  • By: By: Name: Name: Title: Title: Date: Date: Exhibit A Error Severity Levels and Response 1) Critical Impact (Severity 1).

  • Thunderhead.com shall use all reasonable efforts to respond to an Error within the Response Time and resolve the Error within the Resolution Time, in each case commensurate with the Error Severity Levels as determined by Thunderhead.com; but Thunderhead.com does not guarantee that it will be able to resolve all Errors and if the prescribed Resolution Time expires before the first available planned downtime, the Resolution Time shall automatically be extended to the next available planned downtime.

  • The primary objective was to compare sources of health information by nativity among all respondents and among those with cancer experience (either personal or familial).


More Definitions of Error Severity Levels

Error Severity Levels. There are four Error Severity Levels in the ViryaNet Product(s). The following table gives the descriptions of all four Error Severity Levels. Error Severity Levels will be set by ViryaNet and Licensee upon understanding of the Error. Examples provided in the table below are for illustrative purposes only. Level Description Examples ------------ ------------ -------- X The whole system, or any of Database crash with or without data corruption; transactions fail FATAL the business applications throughout the system; data validation does not function throughout are down, no useful work can the system; customer data is inaccessible for many customers; etc. be performed A Any essential business Any of the following is unusable or the result of continued use CRITICAL function is unusable will not be repairable or the result of continued use will significantly impair the effectiveness of any repair: for example call logging or closing, employee allocation or dispatch, invoicing, etc. B Non-essential business Contract calculation does not work for some contracts; copy NON-CRITICAL function is unusable merge functionality has bugs; some transactions fail, etc.
Sample 1

Related to Error Severity Levels

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

  • Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.

  • Final Level means, in respect of the Index, the Closing Level on the Final Valuation Date, provided that, if the Final Valuation Date is not an Exchange Business Day, then the Final Level will be determined on the immediately preceding

  • Maximum Concentration Level Assessment means the Maximum Concentration Level Assessment for the purposes of a Basic Comprehensive Certificate of Approval, described in the Basic Comprehensive User Guide, prepared by a Toxicologist using currently available toxicological information, that demonstrates that the concentration at any Point of Impingement for a Compound of Concern that does not have a Ministry Point of Impingement Limit is not likely to cause an adverse effect as defined by the EPA. The concentration at Point of Impingement for a Compound of Concern must be calculated in accordance with O. Reg. 419/05.

  • Severity means the dollar amount of losses on claims.

  • Maximum contaminant level goal or “MCLG” means the maximum level of a contaminant in drinking water at which no known or anticipated adverse effect on the health of persons would occur, and which allows an adequate margin of safety. MCLGs are nonenforceable health goals.

  • mandatory control level RBC ’ means the product of .70 and the authorized control level RBC.

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.

  • Minimum Level (ML means the concentration at which the entire analytical system must give a recognizable signal and an acceptable calibration point. The ML is the concentration in a sample that is equivalent to the concentration of the lowest calibration standard analyzed by a specific analytical procedure, assuming that all the method-specified sample weights, volumes and processing steps have been followed.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Top Level Domain means the portion of the Domain Name to the right of the right-most period. (In the example, “COM”.) “Second Level Domain” means that portion of a domain name to the left of the right-most period, up to the second period from the right, if any, plus the Top Level Domain. (In the example, “XXXXXXXXX.XXX”.) “Third Level Domain” means that portion of a domain name to the left of the second period from the right, if any, up to the third period from the right, if any, plus the Second Level Domain. (In the example, “XXXXXXXXX.XXXXXXXXX.XXX”.).

  • Reference Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month that is 12 calendar months prior to the month referred to in “Latest Level” above.

  • RBC level means an insurer's company action level RBC, regulatory action level RBC, authorized control level RBC, or mandatory control level RBC where:

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Base Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month which is 12 calendar months prior to the month for which the Substitute Index Level is being determined;

  • Poverty level means the annual family income for a family unit of a particular size, as specified in the poverty guidelines updated annually in the Federal Register by the U.S. Department of Health and Human Services.

  • Working level (WL) means any combination of short-lived radon daughters in 1 liter of air that will result in the ultimate emission of 1.3E+5 MeV of potential alpha particle energy. The short-lived radon daughters are—for radon-222: polonium-218, lead-214, bismuth-214, and polonium-214; and for radon-220: polonium-216, lead-212, bismuth-212, and polonium-212.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Licensed Level means a) when referenced in the context of a Named User, the quantity of Metric for which each individual Named User category and type is licensed -and- b) when referenced in the context of a Package, the quantity of Metric for which each individual Package is licensed; and

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Elevated blood lead level means a level of lead in blood that is any of the following:

  • Maximum contaminant level (MCL) means the maximum permissible level of a contaminant in water which is delivered to any user of a public water system.

  • Ground Level means the level of the referred point of exposed surface of the ground as indicated in the drawing.