Severity Level 3 Incident definition

Severity Level 3 Incident means an Outage or non-availability of the telephony, voicemail, Instant Messaging services, which prevents not more than 25% of the Users at a Location from using such telephony, voicemail or Instant Messaging services.
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Severity Level 3 Incident is neither a critical or major Incident in the System managed by Orange that causes an Outage or non-availability of one or more Application (Instant Messaging/Presence Conferencing, or Telephony), that affects less than 25% of the Users of the Application running on the Service at the affected Location:  For Telephony Application:  The site has lost less than 25% of the call completion function, i.e. calls not completing for less than 25% of users – either from single country or multiple countries (failing to fast busy, dead air, RVA).  Calls completing for more than one user either from single or multiple countries but for less than 25% of calls quality degraded to the point of being unusable (Echo, Static, Calls Dropped).  No voice service in or out of a single or multiple countries for less than 25% of users.  For Conferencing Applications:  The Location has lost less than 25% Audio/Video/Web Conference service.  For Instant Messaging / Presence Applications:  The Location has lost less than 25% of Instant Messaging / Presence.
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Severity Level 3 Incident. The Incident Resolution Time shall be 15 business days from Incident Notification.
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Examples of Severity Level 3 Incident in a sentence

  • Unavailable means that a Severity Level 1 or a Severity Level 2 Incident or a Severity Level 3 Incident has been raised against the PCI Service.

  • Twenty-four (24) hours Contractor will use commercially reasonable efforts to make first contact with County within fifteen (15) minutes of notification of a Severity Level 3 Incident by County.

  • The Severity Level 3 Incident trouble has a minor impact on service or resource where it may cause some impact but the trouble can be circumvented.

  • Critical Incident (Severity Level 2) The Service is materially degraded or otherwise causes results that are more detrimental to Subscriber or its systems than a Severity Level 3 Incident.

  • If Orange detects a Severity Level 3 Incident, it will notify Customer’s primary contact or secondary contact of the Incident via email using the e-mail address set forth in the SRF.

  • Severity Level 3 Incident - Minimal Business Impact This incident level is attained when any of the following conditions are met: • The Service is usable but is not functioning in accordance with the requirements set forth in thisthe Service Agreement and the error condition has no substantial impact.

  • Severity Level 3 County will be deemed to have experienced a Severity Level 3 Incident if County experiences the following xxxxxx-ions due to items within Contractor’s Span of Control: • An unplanned incident causing up to a twenty-five percent (25%) loss of SaaS Services by the Services; or • Recent modifications to the system cause the Services to operate in a way that is materially different from those described in the Contract or in the Documentation for non- essential features.

  • Support channels Customer can submit an Incident to EVS support engineers- for Severity Level 1 or 2, Incident through EVS Hotline and EVS Web Portal- for Severity Level 3 Incident to EVS through EVS Web Portal only Only the above channels might be used for these types of Incident in addition to EVS Mail for the follow-up thereof.

  • Once a Severity Level 3 Incident is resolved, the Contractor will within 72 hours email an Incident Report to both the Agency and the DCS SDM.

  • Severity Level 3 Incident - Minimal Business Impact This incident level is attained when any of the following conditions are met: The Service is usable but is not functioning in accordance with the requirements set forth in the Service Agreement and the error condition has no substantial impact.


More Definitions of Severity Level 3 Incident

Severity Level 3 Incident means one or more Services are operational and available to Company with functional limitations or restrictions that are not critical to Company’s operations or Company’s use of such Services, but nonetheless makes continued use of the Services by Company inconvenient and reduce the value and efficacy of the Services.
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Severity Level 3 Incident is an Incident for which the Video Conferencing is available but non considered in Proper Video Operation Conditions. The default Managed Equipment must be covered by a 24x7 or a 8x5 Next Business Day (NBD) maintenance contract.
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Severity Level 3 Incident is an Incident in the IP PBX or Voice Mail & IM/Presence Application Servers managed by Orange that causes an outage or non-availability of the telephone, IM/Presence or voicemail service supported by such IP PBX or Equipment server, which prevents less than 25% of the users from using the telephone, IM/Presence or voicemail service.
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Severity Level 3 Incident has the meaning set forth in the Service Level Agreement.
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Related to Severity Level 3 Incident

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Severity 3 means the unavailability of an individual resource and automated redundancy is fulfilling demand.

  • Unusual Incident means those incidents involving serious illness or accidents, death of an individual, injury or illness of an individual requiring inpatient or emergency hospitalization, suicide attempts, a fire requiring the services of a fire department, or any incident requiring abuse investigation.

  • Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.

  • Data Incident means a breach of Google’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Data on systems managed by or otherwise controlled by Google.

  • Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

  • Severity means the dollar amount of losses on claims.

  • Top Level Domain means the portion of the Domain Name to the right of the right-most period. (In the example, “COM”.) “Second Level Domain” means that portion of a domain name to the left of the right-most period, up to the second period from the right, if any, plus the Top Level Domain. (In the example, “XXXXXXXXX.XXX”.) “Third Level Domain” means that portion of a domain name to the left of the second period from the right, if any, up to the third period from the right, if any, plus the Second Level Domain. (In the example, “XXXXXXXXX.XXXXXXXXX.XXX”.).

  • serious incident means any incident that directly or indirectly led, might have led or might lead to any of the following:

  • Critical incident means an occurrence or set of events inconsistent with the routine operation of the facility, or the routine care of a consumer. Critical incidents specifically include but are not necessarily limited to the following: adverse drug events; self-destructive behavior; deaths and injuries to consumers, staff and visitors; medication errors; consumers that are absent without leave (AWOL); neglect or abuse of a consumer; fire; unauthorized disclosure of information; damage to or theft of property belonging to a consumers or the facility; other unexpected occurrences; or events potentially subject to litigation. A critical incident may involve multiple individuals or results.

  • Maximum contaminant level goal or “MCLG” means the maximum level of a contaminant in drinking water at which no known or anticipated adverse effect on the health of persons would occur, and which allows an adequate margin of safety. MCLGs are nonenforceable health goals.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Reference Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month that is 12 calendar months prior to the month referred to in “Latest Level” above.

  • Privacy Incident means violation of the Minnesota Government Data Practices Act (Minnesota Statutes chapter 13); violation of federal data disclosure or privacy requirements in federal laws, rules and regulations; and/or breach of a contractual obligation to protect State data. This includes, but is not limited to, improper or unauthorized access to, viewing of, obtaining of, acquisition of, use of, disclosure of, damage to, loss of, modification of, alteration to or destruction of State data protected by such State or federal laws or by contract.

  • Poverty level means the annual family income for a family unit of a particular size, as specified in the poverty guidelines updated annually in the Federal Register by the U.S. Department of Health and Human Services.

  • Reportable Incident means a situation in which a Client has suffered Harm or experienced a Close Call or any Hazard that could lead to Client harm, all in accordance with Schedule “D”, Appendix 4.

  • Second Level Domain means that portion of a domain name to the left of the right-most period, up to the second period from the right, if any, plus the Top Level Domain. (In the example, “XXXXXXXXX.XXX”.) “Third Level Domain” means that portion of a domain name to the left of the second period from the right, if any, up to the third period from the right, if any, plus the Second Level Domain. (In the example, “XXXXXXXXX.XXXXXXXXX.XXX”.).

  • Expected week of childbirth means the week, starting on a Sunday, during which the mother's doctor or midwife expects her to give birth.

  • Building level or district level leader means an individual employed by the District whose job assignment is that of a building level or district level administrator or an equivalent role, including an administrator licensed by the State Board of Education, an unlicensed administrator, or an individual on an Administrator Licensure Completion Plan. Building level or district level leader does not include the superintendent, deputy superintendents, associate superintendents, and assistant superintendents.

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.

  • Latest Level means, in respect of an Inflation Index, the latest level of such Inflation Index (excluding any "flash" estimates) published or announced by the relevant Inflation Index Sponsor prior to the month in respect of which the Substitute Index Level is being determined.

  • Reference evapotranspiration or “ETo” means a standard measurement of environmental parameters which affect the water use of plants. ETo is given expressed in inches per day, month, or year as represented in Appendix C of these Guidelines, and is an estimate of the evapotranspiration of a large field of four to seven-inch tall, cool-season grass that is well watered. Reference evapotranspiration is used as the basis of determining the Maximum Applied Water Allowances.

  • Step Up Rating Change means the first public announcement by S&P or Fitch or, if applicable, any other Rating Agency appointed by or with the consent of the Issuer of a decrease in the credit rating of the Issuer's senior unsecured long-term debt to below BBB- (in the case of S&P) or below Baa3 (in the case of Moody's) or below BBB- (in the case of Fitch). For the avoidance of doubt, any further decrease in the credit rating of the Issuer's senior unsecured long-term debt below BBB- in the case of S&P or, if applicable, below Baa3 in the case of Moody's or below BBB- in the case of Fitch and in respect of any other Substitute Rating Agency, an equivalent rating or below shall not constitute a further Step Up Rating Change.

  • Index Level means, in respect of any day and subject to Adjustment Provisions: (a) in respect of an Index (other than a Multiple Exchange Index), the closing level of such Index at the Valuation Time on such day; and (b) in respect of an Index that is a Multiple Exchange Index, the official closing level of the Index on such day at the Valuation Time as calculated and published by the Index Sponsor each as rounded up to four decimal places (with 0.00005 being rounded up), all as determined by the Calculation Agent.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.