Time to Respond means the time that would lapse between the Customer logging the service ticket and the Remote/On-Site Response.
Time to Respond means the elapsed time between registration of a problem (e.g., through notification by Xxxxxxxx' Network Customer Care) or service request to WinStar and the commencement of efforts.
Time to Respond means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that Vendor notifies appropriate Customer personnel of such problem and of those efforts being undertaken by Vendor to resolve such problem. "Mean Time to Respond" for a calendar month shall mean the average of all times corresponding to Time To Respond during such calendar month. "Time to Restore" means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that the affected Services are restored to normal operations in accordance with applicable Service Levels, Acceptance Criteria and Specifications. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the average of all of the maximum times corresponding to [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] during such [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] plus the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. Vendor will not close any problem ticket associated with a particular problem until the appropriate Customer CONFIDENTIAL TREATMENT REQUESTED representative and a Vendor representative agree that such problem ticket may be closed.
Examples of Time to Respond in a sentence
The Mean Time to Respond objective is two (2) hours from Company’s receipt of notice of such failure.
Time to Respond with Required Information Every sixty (60) minutes (during business & extended hours) for recurring notifications, until point of resolution subject to the major Incident handling procedure ("R-Y-G notification process”).
Mean Time to Respond ("MTTR") SPResponse/Resolution time by request category:will respond to and resolve customersupport tickets within a reasonable • Low/Informational: No Time Frame amount of time.
EPB Fiber Optics commits to a 4 Hour Mean Time to Respond Performance Objective.
DC-Net Mean Time to Repair (MTTR) commitments on verifiable transport Service outages are: Time to Respond – 1 hour (Confirmation by DC-Net/DC-NOC occurs within 1 hour – usually within 30 minutes.
More Definitions of Time to Respond
Time to Respond means, the time between the problem being logged and the customer being given a job number and the technician beginning the job” As this applies to Severity Levels One (1) and Two (2) this will also include the informing of Datec’s senior operational management. Pricing Adjustments
Time to Respond is defined as time taken to respond to end-to-end Service during a total outage based on trouble ticket time. Unavailable time starts when Customer opens a trouble ticket with Green Cloud Customer Support at Xxxxxxx@xxxxxxxxxxxx.xxx and releases the Service for immediate testing. Unavailable time stops when the service is again available to the Customer. Priority 1 (PTY 1) outages resulting from any of the following are not subject to the TTR SLA: Force majeure (as noted above); Green Cloud Internet Network maintenance; Customer-ordered third-party circuits; Inappropriate Service configuration change(s) made by or through Customer at the Green Cloud Enterprise Center web-site; Customer Premise Equipment including, but not limited to, Customer-provided PBX, black- listed phones, SIP phones, firewalls, Router/modem and/or Analog/Ethernet Adapter; Acts or omissions of Customer or its users, or any use or user of the Service that is authorized by or enabled through Customer but outside the scope of Customer's service; In addition, the TTR SLA does not cover "Customer Time," which is the time identified on the trouble ticket (if any) attributable to, or caused by, through no fault of Green Cloud, the following: (a) incorrect or incomplete contact information provided by Customer which prevents Green Cloud from completing the trouble diagnosis and service restoration; (b) Green Cloud being denied access to network components at the Customer location when access is required to complete trouble shooting, repair, diagnosis, or acceptance testing; (c) Customer's failure or refusal to release the circuit for testing; (d) Customer being unavailable when Green Cloud calls to close a trouble ticket or verify service restoration, (e) any other act or omission on the part of Customer; or (f) down time caused by the Local Exchange Carrier (LEC) local loop for periods where the LEC's maintenance support is not available. Credit Process To receive a credit, Customer must submit their request within 30 business days after the month in which the SLA standard was not met. Customer must email Xxxxxxx@xxxxxxxxxxxx.xxx and provide all required information (e.g., account number). Customer is responsible for tracking the time (on trouble tickets) that any unit of the Service is unavailable. If Green Cloud Customer Support confirms Customer's request (i.e., that the Jitter SLA was not met), then Customer shall receive a credit to its account equal to one hour’s share of t...
Time to Respond means the duration between when an Incident is reported to the Contractor and when a Contractor support technician or engineer provides initial feedback to County. Calculation: Performance = Actual time to respond/target time to respond.
Time to Respond. Means (i) in the case of measuring Amdocs' response to Billing Questions, the summation of time between the notice to Amdocs of a Billing Question and Amdocs acknowledgement of such billing problem.( After acknowledgement Nextel and Amdocs will agree to a prioritization as defined in CPS Time to Repair where the billing question will be tracked for resolution); and (ii) for all other issues the summation of the time between the notification to Amdocs of an Issue and Amdocs' acknowledgement of Issue ownership.
Time to Respond has the meaning set forth in Schedule 2.6(a).
Time to Respond means the elapsed time between (i) the time that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment], until (ii) the moment that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. "Mean Time to Respond" for a calendar month shall mean the average of all times corresponding to Time To Respond during such calendar month. "Time to Restore" means the elapsed time between (i) the time that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment], until (ii) the moment that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. CONFIDENTIAL TREATMENT REQUESTED
Time to Respond means the time which will lapse between the Customer placing the call and the Onsite Response.