Time to Respond definition
Time to Respond means the time that would lapse between the Customer logging the service ticket and the Remote/On-Site Response.
Time to Respond means the elapsed time between registration of a problem (e.g., through notification by ▇▇▇▇▇▇▇▇' Network Customer Care) or service request to WinStar and the commencement of efforts.
Time to Respond means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that Vendor notifies appropriate Customer personnel of such problem and of those efforts being undertaken by Vendor to resolve such problem. "Mean Time to Respond" for a calendar month shall mean the average of all times corresponding to Time To Respond during such calendar month. "Time to Restore" means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that the affected Services are restored to normal operations in accordance with applicable Service Levels, Acceptance Criteria and Specifications. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the average of all of the maximum times corresponding to [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] during such [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] plus the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. Vendor will not close any problem ticket associated with a particular problem until the appropriate Customer CONFIDENTIAL TREATMENT REQUESTED representative and a Vendor representative agree that such problem ticket may be closed.
Examples of Time to Respond in a sentence
The Mean Time to Respond objective is two (2) hours from Crown Castle’s receipt of notice of such failure.
Any customer inquiry to the Level 3 Customer Service Center that results in a Time to Respond of Greater than 30 minutes will result in a one day service credit when the customer notifies Level 3 of the failure.
In the event that ALC-TECH does not respond to Customer within the Mean Time to Respond, the Customer should presume that its communication was not received by ALC-TECH and the Customer should transmit the communication again including by communicating to an alternate ALC-TECH contact.
The Mean Time to Respond objective is two (2) hours from Company’s receipt of notice of such failure.
Global Crossing will meet a Mean Time to Respond commitment of [***] per trouble report on a 7 x 24 basis at all locations.
More Definitions of Time to Respond
Time to Respond means, the time between the problem being logged and the customer being given a job number and the technician beginning the job” As this applies to Severity Levels One (1) and Two (2) this will also include the informing of Datec’s senior operational management.
Time to Respond has the meaning set forth in Schedule 2.6(a).
Time to Respond means the duration between when an Incident is reported to the Contractor and when a Contractor support technician or engineer provides initial feedback to County. Calculation: Performance = Actual time to respond/target time to respond.
Time to Respond means the elapsed time between (i) the time that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment], until (ii) the moment that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. "Mean Time to Respond" for a calendar month shall mean the average of all times corresponding to Time To Respond during such calendar month. "Time to Restore" means the elapsed time between (i) the time that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment], until (ii) the moment that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. CONFIDENTIAL TREATMENT REQUESTED
Time to Respond. Means (i) in the case of measuring Amdocs' response to Billing Questions, the summation of time between the notice to Amdocs of a Billing Question and Amdocs acknowledgement of such billing problem.( After acknowledgement Nextel and Amdocs will agree to a prioritization as defined in CPS Time to Repair where the billing question will be tracked for resolution); and (ii) for all other issues the summation of the time between the notification to Amdocs of an Issue and Amdocs' acknowledgement of Issue ownership.
Time to Respond is defined as time taken to respond to end-to-end Service during a total outage based on trouble ticket time. Unavailable time starts when Customer opens a trouble ticket with Green Cloud Customer Support at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ and releases the Service for immediate testing. Unavailable time stops when the service is again available to the Customer.
Time to Respond means the time which will lapse between the Customer placing the call and the Onsite Response.