Standard Technical Support definition

Standard Technical Support shall have the meaning set forth in Section 4.2.
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Standard Technical Support means Product technical support services provided under Forte's policies in effect on the date such services are ordered.
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Standard Technical Support means assistance in resolving technical problems related directly to use of the Licensed Software and does not include instruction on use of the software application.
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Examples of Standard Technical Support in a sentence

  • Standard Technical Support Services for annual term licenses is included as part of the term license fee.

  • Magentrix or its authorized Reseller shall provide Standard Technical Support services to Subscriber during the Term, in accordance with the terms of this Agreement.

  • Standard Technical Support shall be as set forth in Schedule A below, and may be amended from time to time by Magentrix.

  • Subscriber understands and agrees that, any changes made by Subscriber, without Magentrix’ written consent, to the administrative settings of the underlying operating system, servers, or third party libraries included in the Software will void any warranty provided by Magentrix hereunder and will automatically make Subscriber ineligible for Standard Technical Support.


More Definitions of Standard Technical Support

Standard Technical Support. The standard facilities collocation service includes the visual inspection of customer equipment during the normal work week of Monday through Friday and normal business hours of 8:30 AM to 5:30 PM (AT MANNED SITES ONLY). This level of support excludes all INTERMEDIA designated holidays and unmanned sites. The customer must request visual inspection, however, because INTERMEDIA will not proactively monitor the customers' equipment. Upon receiving such a request, the INTERMEDIA technician will, per the customer's instruction, visually inspect the equipment and promptly report the results back to the customer. A visual inspection can quickly pinpoint a system problem based on status indicators commonly located on the front panel of the customer's equipment. At the customer's specific request, INTERMEDIA will also reboot the equipment for the customer. TECHNICAL SUPPORT PLUS: Technical Support Plus services provide an added level of routine test assistance to facilities collocation customers during normal business hours. As with standard support, INTERMEDIA performs Technical Support Plus under the customer's direction. This more specialized assistance requires that INTERMEDIA technicians obtain a working knowledge of the customer's equipment and its operational characteristics. INTERMEDIA can only obtain this level of customer equipment knowledge from equipment documentation provided by the customer and physical demonstration of actions to be performed. Technical Support Plus is an optional feature which is billed in hourly increments and limited to card change outs, rebooting and swapping cables.
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Standard Technical Support means the technical support services provided to End User pursuant to Vitria’s Standard Technical Support Terms and Conditions.
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Standard Technical Support means the technical support services provided to Licensee as specified in Exhibit A of this Agreement.
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Standard Technical Support means the technical support services specified in 4.1 and Exhibit B of this Agreement.
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Related to Standard Technical Support

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Contractor Software means software which is proprietary to the Contractor, including software which is or will be used by the Contractor for the purposes of providing the Services.

  • Manufacturing Services means the manufacturing, quality control, quality assurance, stability testing, packaging, and related services, set forth in this Agreement, required to manufacture Product or Products from Active Materials and Components;

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • Diagnostic source assembly means the tube housing assembly with a beam-limiting device attached.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • separate technical unit means a device subject to the requirements of this regulation and intended to be part of a vehicle, which may be type-approved separately, but only in relation to one or more specified types of vehicle where this regulation makes express provisions for so doing;

  • Software Products and “Software” are interchangeable and mean software, computer source codes and other computer programs.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Software Product means any COTS which you propose to provide pursuant to the contract.

  • Technical Services means all services that are necessary to carry out individual, scattered site activities including but not limited to: (1) conducting initial inspections, (2) work write-up or project specification development, (3) cost estimate preparation, (4) construction supervision associated with activities that do not require an architect or engineer, (5) lead hazard reduction or lead abatement need determination and oversight, (6) lead hazard reduction or abatement carrying costs, (7) temporary relocation coordination, (8) financing costs such as security agreement preparation and recording or filing fees, (9) processing of individual applications for assistance, (10) income eligibility determination and verification, (11) value determination (new construction) or after rehabilitation value determination (existing structures), and (12) project-specific environmental clearance processes.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Diagnostic Services means services provided for the purpose of determining the nature and cause of a condition, ill- ness, or injury.

  • Non-Microsoft Product means any third-party-branded software, data, service, website or product, unless incorporated by Microsoft in a Product.

  • Application Software means Software formulated to perform specific business or technical functions and interface with the business or technical users of the System and is identified as such in Appendix4 of the Contract Agreement and such other Software as the parties may agree in writing to be Application Software.

  • Technical Documentation means designs, reports, photographs, drawings, plans, specifications, computer software, surveys, calculations and other data, information and material collected, computed, drawn or produced, including computer print-outs.

  • Third Party Software means software which is proprietary to any third party (other than an Affiliate of the Contractor) which is or will be used by the Contractor for the purposes of providing the Services.