Tier 2 Services definition

Tier 2 Services are those Services listed on Schedules 12 - 22, together with such Additional Services as the parties may agree pursuant to Section 2.3 hereof and designate as Tier 2 Services.
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Tier 2 Services means backend support services for Paid Search Services, Contextual Advertising Services and Additional Services, including Editorial policy development and enforcement, technical support, click fraud detection and investigations, Core Platform API tool set up, Core Platform API tool management, Core Platform API tool troubleshooting, custom data feed development and platform management impacting Premium Direct Advertisers. Tier 2 Services do not include Tier 1 Services.
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Tier 2 Services means new IT-related projects exceeding forty (40) man-days, including systems development and major enhancements, described in Schedule B and any Statement of Work.
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Examples of Tier 2 Services in a sentence

  • Microsoft agrees to resolve issues submitted to the Tier 2 Services customer support team in a commercially reasonable manner and no less quickly than Microsoft resolves similar issues as of the Letter Agreement Effective Date for Customers likely to be categorized as Premium Direct Advertisers.

  • Yahoo! and Microsoft will work together to ensure Microsoft’s Tier 2 Customer Support Tools are enhanced (if necessary) into a state in which Microsoft can take full Tier 2 Services customer support.

  • The parties recognize that Premium Direct Advertiser sales satisfaction levels are highly dependent on platform performance and Tier 2 Services support levels, and the third party performing the AdSat Survey will take measures so as not to penalize Yahoo! for any actions or inactions of Microsoft.

  • For clarity, for the Microsoft Paid Search Services and Algorithmic Search Services, however, all communications related to Paid Search Services and Contextual Advertising Services with Premium Direct Advertisers will be by Yahoo!, except for technical and other Tier 2 Services at the request of Yahoo!.

  • Microsoft will provide platform and Tier 2 Services for all advertisers.

  • For clarity, all communications related to Microsoft’s Paid Search Services and Microsoft’s Contextual Advertising Services with Premium Direct Advertisers will be by Yahoo!, except for technical and other Tier 2 Services at the request of Yahoo!.

  • Professional shall at all times carry out its duties and responsibilities as expeditiously as possible, consistent with the Standard of Care and in accordance with the Schedule of Services most recently approved by Owner in writing, subject to extensions for delays not the fault of Professional or its consultants for which timely notice is delivered to Owner in accordance with Paragraph 8.4 below.

  • Microsoft will provide Tier 2 Services at least at the same level as the service levels it provides such services to Microsoft’s internal teams or Microsoft’s own advertisers on Microsoft O&O Properties, whichever is greater.

  • Microsoft will provide platform and Tier 2 Services, for all Customers on the Core Platform; provided that Microsoft need not perform these platform and Tier 2 Services for a Premium Direct Advertiser until such Premium Direct Advertiser’s Migration Date in a country.