Assigned Strategic Advisor Sample Clauses

Assigned Strategic Advisor. The City will be assigned a Strategic Advisor (SA) who is a senior technology practitioner with Esri Canada. The SA shall have experience and expertise in enterprise GIS implementations and shall also be assigned with City’s approval which shall not be unreasonably withheld. The SA will coordinate the operational aspects of the EAP including all of the components mentioned below. The SA will:  Advise City on Esri technology strategy, product selection and available business partner solutions;  Advise City on GIS techniques, architectures, and implementation planning;  Advise City on training needs and support requirements;  Engage other relevant resources such as training advisors, technical specialists as required;  Act as City's technical advocate within Esri Canada;  Participate in the annual City account review and EAP planning session;  Provide overall coordination of Esri Canada’s services provided under this EAP;  Provide a monthly status report of all SA hours and other services provided under the EAP. The SA will be allocated a preset number of hours per subscription year (SA hours) for use on City’s EAP as defined in Schedule 1. To ensure City receives maximum benefit from the EAP, the SA will attempt to use all of the SA hours over the year. The annual SA hours are reserved for the SA to coordinate with and provide general technical advice to the customer, as well as for managing Esri Canada's responsibilities to the program, and are not to be used for the SA to provide any of the services that consume Learning and Services Credits. City may optionally purchase one or more additional block(s) of Learning and Service Credits, as defined in Schedule 1, for each EAP subscription year, for which the applicable annual installment of the ELA Fee has been paid, at Esri Canada’s published EAP rates at the time of purchase. SA time used on the City's EAP in excess of the allocated annual SA hours will consume Learning and Services Credits at the standard Learning and Services Credits exchange rate. Travel and expenses incurred by the SAs in the delivery of EAP services are billable to City at cost and will consume Credits at the rate provided in Schedule 1.
Sample 1
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