Behavioral Health Crisis Services. The MCP shall ensure protocols, policies, and processes are in place for MCP and/or delegated staff to appropriately address member contacts related to behavioral health crisis needs. Protocols shall include, at a minimum, the involvement of qualified health professionals whose scope of practice and licensure permits them to perform the required functions associated with the services. Staff shall have experience with behavioral health crisis assessment and intervention as applicable, a mechanism to validate that the individual received the needed services (e.g. connection to crisis counseling services), and the ability to activate the MCP’s process 24/7.
Behavioral Health Crisis Services. 15 Behavioral Health Crisis Services (Crisis Services) means providing evaluation and short-term 16 treatment and other services to individuals with an emergent mental health condition or are 17 intoxicated or incapacitated due to substance use and when there is an immediate threat to 18 the individual's health or safety.
Behavioral Health Crisis Services. The MCOP must ensure that member-serving MCOP staff know the continuum of community resources for behavioral health crisis services, including the 988 Suicide & Crisis Lifeline and the appropriate Mobile Response and Stabilization Service (MRSS) within each region. The MCOP must train MCOP staff who interface with the public or have direct member contact on how to connect (through warm handoffs) members in need of behavioral health crisis services to 988 and the appropriate community MRSS. Staff making warm transfers to 988 must use the National Suicide Prevention Lifeline 10-digit terminal numbers when geolocation based on member’s location cannot be used, such as when the call is being transferred from the MCOP’s member call center. The MCOP must track and document behavioral health crisis contacts from members and ensure that this information is shared as soon as possible and no later than the next business day with the MCOP’s care coordination staff, OhioRISE Plan, and/or care coordination entity (CCE) for appropriate follow-up. For the purpose of this Agreement, a care coordination entity is defined as an entity that provides care coordination to a specific population. The MCOP must work with ODM, the Ohio Department of Mental Health and Addiction Services (OMHAS), and other entities as identified by ODM to develop a robust continuum of behavioral health crisis services.
Behavioral Health Crisis Services. 2.7.2.8.1 Entry into the Behavioral Health Crisis Services System
2.7.2.8.1.1 The State shall maintain a statewide toll-free telephone number for entry into the behavioral health crisis system. This line shall be for any individual in the general population for the purposes of providing immediate phone intervention by trained crisis specialists and dispatch of mobile crisis teams.
2.7.2.8.1.2 The CONTRACTOR shall ensure that the crisis telephone line is linked to an appropriate crisis service team staffed by qualified crisis service providers in order to provide crisis intervention services to members.
Behavioral Health Crisis Services. The MCP must ensure that member-serving MCP staff know the continuum of community resources for behavioral health crisis services, including the statewide behavioral health crisis line and the appropriate Mobile Response and Stabilization Service (MRSS) within each region. The MCP must train MCP staff who interface with the public or have direct member contact on how to connect (through warm handoffs) members in need of behavioral health crisis services to the statewide behavioral health crisis line and the appropriate community MRSS. The MCP must track and document behavioral health crisis contacts from members and ensure that this information is shared as soon as possible and no later than the next business day with the MCP’s care coordination staff, OhioRISE Plan, and/or care coordination entity (CCE) for appropriate follow-up. For the purposes of this Agreement, a care coordination entity is defined as an entity that provides care coordination to a specific population. The MCP must work with ODM, the Ohio Department of Mental Health and Addiction Services (OMHAS), and other entities as identified by ODM to develop a robust continuum of behavioral health crisis services.
Behavioral Health Crisis Services. 2.7.2.8.1 Entry into the Behavioral Health Crisis Services System
2.7.2.8.1.1 The State shall maintain a statewide toll-free telephone number for entry into the behavioral health crisis system. This line shall be for any individual in the general population for the purposes of providing immediate phone intervention by trained crisis specialists and dispatch of mobile crisis teams.
2.7.2.8.1.2 The CONTRACTOR shall ensure that the crisis telephone line is linked to an appropriate crisis service team staffed by qualified crisis service providers in order to provide crisis intervention services to members.
2.7.2.8.1.3 As required in Section 2.11.5.3, the CONTRACTOR shall contract with specified crisis service teams for both adults and children as directed by the State.
2.7.2.8.1.4 The CONTRACTOR shall require the crisis service teams to provide telephone and walk-in triage screening services, telephone and face-to-face crisis intervention/assessment services, and follow-up telephone or face-to-face assessments to ensure the safety of the member until the member’s treatment begins and/or the crisis is alleviated and/or stabilized.
2.7.2.8.1.5 Prior to admission to a psychiatric inpatient hospital on an involuntary basis, the CONTRACTOR shall ensure that Tennessee’s statutory requirement for a crisis team consultation is completed for all members evaluated by a licensed physician or psychologist as described in TennCare policy. In addition, the CONTRACTOR shall ensure that Tennessee’s statutory requirement for a face- to-face evaluation by a mandatory pre-screening agent (MPA), is conducted to assess eligibility for emergency involuntary admission to an RMHI (Regional Mental Health Institute) and determine whether all available less drastic alternatives services and supports are unsuitable.
Behavioral Health Crisis Services. 8.1 Entry into the Behavioral Health Crisis Services System
Behavioral Health Crisis Services. Crisis services must be available to children and adults experiencing a crisis 24 hours a day, seven days a week. Services must include screening, assessment, intervention services, and appropriate case disposition, including stabilization services. Services must: • promote the safety and emotional stability of a recipient; • minimize further deterioration of a recipient; • help a recipient to obtain ongoing care and treatment; • prevent a recipient’s placement in a setting that is more intensive, costly, or restrictive than necessary and appropriate to meet a recipient’s needs when clinically appropriate; • provide support, psychoeducation, and referrals to third parties, including family members, friends, or service providers, for a recipient in need of crisis services.
Behavioral Health Crisis Services. (“Crisis Services”)
Behavioral Health Crisis Services. The MCOP must ensure that member-serving MCOP staff know the continuum of community resources for behavioral health crisis services, including the statewide behavioral health crisis line and the appropriate Mobile Response and Stabilization Service (MRSS) within each region. The MCOP must train MCOP staff who interface with the public or have direct member contact on how to connect (through warm handoffs) members in need of behavioral health crisis services to the statewide behavioral health crisis line and the appropriate community MRSS. The MCOP must track and document behavioral health crisis contacts from members and ensure that this information is shared with the MCOP’s care coordination staff, OhioRISE Plan, and/or care coordination entity (CCE) for appropriate follow-up. The MCOP must work with ODM, the Ohio Department of Mental Health and Addiction Services (OMHAS), and other entities as identified by ODM to develop a robust continuum of behavioral health crisis services..
