Cardholder Disputes. (i) You acknowledge that any dispute between you and a Cardholder arising directly or indirectly out of the Agreement or the Card Payment System is entirely between you and the Cardholder and you shall not involve us in any such dispute although we may become involved if we consider it is in our best interests to do so.
(ii) If you are unable to resolve the dispute with a Cardholder, you should refer the Cardholder to their Card Issuer.
(iii) You must not impose, as a condition of Card acceptance, a requirement that the Cardholder waive his or her right to dispute a Transaction. This prohibition includes imposing any requirement for a Cardholder to pay the Merchant a fee in the event that the Cardholder exercises the right to dispute a Transaction.
Cardholder Disputes. Franchisee acknowledges that participating Financial Institutions are required by Federal law to resolve errors asserted by Cardholders, and to provide documentation requested by Cardholders, within certain time limits. Franchisee agrees to cooperate with Franchisor and participating Financial Institutions to resolve Cardholder disputes or inquiries about PayPoint Network Transactions. To facilitate resolution of Cardholder disputes, Franchisee shall retain, for a period of at least one hundred eighty (180) days, copies of receipts issued to Cardholders pursuant to Paragraph 10 of this Addendum, or reports from which Transaction information can be retrieved. In response to an oral request by Franchisor or a participating Financial Institution, to be confirmed in writing, Franchisee shall, within three (3) Working Days of the oral request, send documentation to Franchisor or to such Financial Institution, as instructed by Franchisor, showing requested receipt information for any Transaction that occurred within the previous one hundred eighty (180) days. If Franchisee fails to provide the requested information within three (3) Working Days, Franchisor shall, at the request of the participating Financial Institution, debit Franchisee's Trade Statement or electronically debit the Retailer's Account, for the amount disputed by the Cardholder and credit, through the participating Financial Institution, the Cardholder's deposit account for the amount disputed. The obligations of this Paragraph 11 shall survive termination of this Addendum. Detailed procedures for customer dispute resolutions are incorporated herein, made a part hereof and attached hereto as Exhibit B.
Cardholder Disputes. The Merchant shall co-operative fully with the Bank in attempting to resolve any dispute with a Cardholder which arises from a Card transaction. The Bank may in its absolute discretion decide to defend or to settle any claim against it by a Cardholder and such decision shall be binding on the Merchant.
Cardholder Disputes. (i) You acknowledge that any dispute between you and a Cardholder arising directly or indirectly out of the Merchant Agreement or the Card Payment System is entirely between you and the Cardholder and you shall not involve us in any such dispute although we may become involved if we consider it is in our best interests to do so.
(ii) If you are unable to resolve the dispute with a Cardholder, you should refer the Cardholder to their Card Issuer.
Cardholder Disputes. (a) Where the Cardholder disputes a Charge, the Charge will be treated as a Chargeback if you cannot produce to Diners Club on request a bill or order form for the goods or services, the subject of the Charge bearing the Cardholder’s signature and the Card or Account number.
(b) If Diners Club asks you anything about a Charge (including asking you to provide Diners Club with copies of any document relating to the Charge), you must promptly help Diners Club with its enquiries. If you do not answer an enquiry to Diners Club’s reasonable satisfaction within 14 days of the date of the enquiry, the Charge to which the enquiry relates will be treated as Chargeback.
Cardholder Disputes. Merchant must respond to Cardholder disputes and handle Chargebacks in accordance with the Card Scheme Rules and Applicable Law. All disputes between Merchant and any Cardholder relating to any Card transaction shall be settled between Merchant and such Cardholder. Merchant acknowledges that Pixxles has no legal relationship with the Cardholders and shall not enter into any negotiations, correspondence or disputes with Cardholders with regards to any transaction processed under this Agreement. Cardholder complaints, inquiries, Refunds and Chargebacks regarding Merchant’s services may be cause for termination of this Agreement as determined by Pixxles in its sole discretion.
Cardholder Disputes. Subject to its chargeback rights against Company pursuant to the Existing Merchant Services Agreement (which chargeback rights shall survive the termination of the Existing Merchant Services Agreement), Seller shall be responsible for final resolution of all Cardholder Disputes (involving matters within Seller’s control) of which Seller receives notice on or before the Transfer Date. Seller shall either resolve such Cardholder Disputes prior to the Transfer Date in accordance with its normal procedures and applicable law and regulations, or if it is unable to so resolve the Cardholder Dispute, mail such acknowledgements as are required by law or regulation, and promptly furnish to Purchaser all materials relating to the Cardholder Dispute. To the extent any such Cardholder Disputes are not resolved by the Transfer Date, the dollar amount associated with the Cardholder Dispute shall be Ineligible Account Dollars. Subject to adjustment for Cardholder Disputes received between the Transfer Date and the Adjustment Date relating to matters existing prior to the Transfer Date, Purchaser shall be responsible for the final resolution of all Cardholder Disputes for which notice is received after the Transfer Date; provided that Seller will, during the 90-day period following the Transfer Date, use commercially reasonable efforts to assist Purchaser in resolving such other Cardholder Disputes.
Cardholder Disputes. Xxxxxxxx must respond to Cardholder disputes and handle Chargebacks in accordance with the Payment Brand Rules. All disputes between Merchant and any Cardholder relating to any Card transaction shall be settled between Merchant and such Cardholder. Merchant acknowledges that T1 Payments has no legal relationship with the Cardholders and shall not enter into any negotiations, correspondence or disputes with Cardholders with regards to any transaction processed under this Agreement. Cardholder complaints, inquiries, Refunds and Chargebacks regarding Merchant’s services may be cause for termination of this Agreement by T1 Payments if such events occur with unacceptable frequency as determined in T1 Payments’ sole discretion.
Cardholder Disputes. 8.1 The cardholder may dispute any transaction for a period of 180 (one hundred and eighty) days following the transaction through a procedure initiated by the card issuer.
8.2 Nedbank reserves the right to charge back the amount of such disputed transaction directly to the merchant's account on receipt of the dispute.
8.3 The merchant will be liable for such amounts and will take up the resolution of disputes directly with the cardholder. Nedbank will not intervene on behalf of any of the parties and will not become involved in a dispute between a cardholder and a merchant.
Cardholder Disputes. Subject to its chargeback rights against Catherines, Inc. pursuant to the Existing Merchant Services Agreement, Seller shall be responsible for final resolution of all Cardholder Disputes (involving matters within Seller's control) of which Seller receives notice on or before the Transfer Date. Seller shall either resolve the Cardholder Dispute prior to the Transfer Date in accordance with its normal procedures and applicable law and regulations, or if it is unable to so resolve the Cardholder Dispute, mail such acknowledgements as are required by law or regulation, and promptly furnish to Purchaser all materials relating to the Cardholder Dispute. In addition, the Payment Amount shall be adjusted on the Adjustment Date pursuant to Section 3.2(b) of this Agreement to take into account Cardholder Disputes relating to matters arising prior to the Transfer Date of which Seller or Purchaser receives notice prior to the Adjustment Date.
