CLAIMING SERVICE CREDITS Sample Clauses

CLAIMING SERVICE CREDITS. 6.1. Where a Service Level Agreement is provided for a particular Service, Customers entitlement to a Service Credit pursuant to the Service Level Agreement is subject to the following conditions: (a) the Customer must request Service Credits in writing within thirty (30) days of the last day of the calendar month in which the failure(s) occurred; (b) if a service installation charge has been waived by Aptum under a prior agreement or promotion, a Service Credit for provisioning of Service will not be provided; (c) Customers may not receive more than one Service Credit per affected Service per incident. The maximum value of Service Credits the Customer may receive in a given month is equal to the total Fees for that Service in the same month; (d) no Service Credit will be applied to accounts that are past-due or for accounts that are suspended or cancelled before the conditions for application of the Service Credit are met. Service Credits will not be applied against past due balances; and (e) Upon cancellation or termination of a Customer’s account, any outstanding or previously accrued Service Credits will be forfeited. 6.2. Changes to business, technology improvements and changes to Aptum Services may result in a revision to the service level components and services levels component metrics. Any adjustment resulting in an enhancement to a Service shall be notified to the Customer in advance.
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CLAIMING SERVICE CREDITS. Failure to meet an SLO for a Service entitles the Client to claim Service Credits (subject to the exceptions set out herein). The SLOs are set out in the VDC SLA Annex attached hereto. The Client must provide to GTT all reasonable details regarding the relevant Service Credits claim, including but not limited to, detailed descriptions of the Incident, its duration and any attempts made by Client to resolve it. GTT will use all information reasonably available to it to validate claims and make a good faith judgment on whether the Service Levels apply to the claim. Unavailability of the Service cannot be used to claim failure of another GTT service. GTT shall not be responsible for any cross default.
CLAIMING SERVICE CREDITS. To request Service Credits, You must claim in writing via Our Customer Services within twenty business days of the claimed Fault. If You do not claim Service Credits within such period You will be deemed to have waived the applicable Service Credits. You agree that Service Credits shall be Your sole and exclusive financial remedy for any failure by Us to meet Service Levels. Service Credits payable shall relate to the monthly Rental of the Service that is the subject of the Fault. Notwithstanding any provisions in the Agreement to the contrary in no event shall the total amount of Service Credits payable to You in any calendar month for the affected Service exceed the total of the monthly Rental for the affected Service.
CLAIMING SERVICE CREDITS. You must claim any Service Credits within 30 days of the end of the month during which the fault was resolved and logged with our service manager.
CLAIMING SERVICE CREDITS. 5.7.1 Service credit claims must be submitted in writing to Amicus Networks within 5 working days of the event (not including bank holidays or public holidays). 5.7.2 You agree that service credits shall be your sole and exclusive remedy for failure to meet the agreed Service Targets.

Related to CLAIMING SERVICE CREDITS

  • Service Credits Employees on pregnancy leave shall be entitled to normal accumulation of service credits for the duration of the pregnancy leave.

  • Service Credit To the extent that any Transferred Employee’s acquired rights are not already protected by the Transfer Regulations or other applicable Law, Purchaser shall, and shall cause its Affiliates to, recognize the prior service of, or recognized with respect to, each Transferred Employee as if such service had been performed with Purchaser for all purposes, including eligibility, vesting, service-related level of benefits and benefit accrual (except for any benefit accruals for U.S. union and non-union hourly Transferred Employees under the defined benefit Rexam Pension Plan, provided that such service for benefit accruals purposes under the Rexam Pension Plan shall be recognized for purposes of early retirement subsidies in accordance with Schedule 5.1(h)) under the employee benefit plans and policies provided by Purchaser to such Transferred Employee following the Closing, to the same extent such service was recognized by Seller, Rexam or any of their respective Affiliates, as applicable, immediately prior to the Closing. Purchaser shall, or shall cause its Affiliates (including the Purchased Entities) to, (i) waive any preexisting condition limitations otherwise applicable to Transferred Employees and their eligible dependents under any plan of Purchaser or any Affiliate of Purchaser that provides health or life benefits in which the Transferred Employees may be eligible to participate following the Closing, other than any limitations that were in effect with respect to a Transferred Employee as of the Closing under the analogous Employee Benefit Plan, (ii) honor any deductible, co-payment and out-of-pocket maximums incurred by the Transferred Employees and their eligible dependents under the health plans in which they participated immediately prior to the Closing during the portion of the calendar year prior to the Closing in satisfying any deductibles, co-payments or out-of-pocket maximums under health plans of Purchaser or any of its Affiliates in which they are eligible to participate after the Closing in the same plan year in which such deductibles, co-payments or out-of-pocket maximums were incurred and (iii) waive any waiting period limitation or evidence of insurability requirement that would otherwise be applicable to a Transferred Employee and his or her eligible dependents on or after the Closing, in each case to the extent such Transferred Employee or eligible dependent had satisfied any similar limitation or requirement under an analogous Employee Benefit Plan prior to the Closing.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Military Service Credit The City’s contract with CalPERS provides the Military Service Credit option set forth in Government Code section 21024.

  • Vacation Credits All employees shall participate in the County’s Terminal Pay Plan (Plan). However, only the terminal paychecks (including unused vacation) of those employees who have reached the age of fifty-five (55) shall be placed into the Plan. These terminal paychecks shall be placed into the Plan on a pre-tax basis in accordance with the Plan, all applicable laws and all rules and regulations applicable to the Plan.

  • Interconnection Customer Compensation for Actions During Emergency Condition The CAISO shall compensate the Interconnection Customer in accordance with the CAISO Tariff for its provision of real and reactive power and other Emergency Condition services that the Interconnection Customer provides to support the CAISO Controlled Grid during an Emergency Condition in accordance with Article 11.6.

  • Disability Benefit If the Executive terminates employment due to Disability prior to Normal Retirement Age, the Company shall pay to the Executive the benefit described in this Section 2.3 in lieu of any other benefit under this Agreement.

  • Experience Credit a. For the purpose of this article, a teacher teaching on call (TTOC) shall be credited with one (1) day of experience for each full-time equivalent day worked. b. One hundred seventy (170) full-time equivalent days credited shall equal one (1) year of experience.

  • Transmission Credits No later than thirty (30) days prior to the Commercial Operation Date, the Interconnection Customer may make a one-time election by written notice to the CAISO and the Participating TO to receive Congestion Revenue Rights as defined in and as available under the CAISO Tariff at the time of the election in accordance with the CAISO Tariff, in lieu of a refund of the cost of Network Upgrades in accordance with Article 11.4.1.

  • Death Benefit Should Employee die during the term of employment, the Company shall pay to Employee's estate any compensation due through the end of the month in which death occurred.

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