Service Credit Claims i. In order for 21Vianet to consider a Claim, Customer must submit the Claim to Customer Support within two months of the end of the billing month in which the Incident that is the subject of the Claim occurs. Customer must provide to Customer Support all information necessary for 21Vianet to validate the Claim, including but not limited to detailed descriptions of the Incident, the time and duration of the Incident, the affected resources or operations, and any attempts made by Customer to resolve the Incident
Service Credit Claims. 6.1. This SLA represents our entire obligation to you for any period during which the Service Level Agreement is breached. We shall not be liable to you or to any representative claiming through you for any direct, indirect, consequential or incidental damages or losses or expenses whatsoever, including but not limited to, loss of profits or business and irrespective of whether the claim arises in contract, tort (including negligence), or otherwise in respect of any breach of the Service Level Agreement.
Service Credit Claims. To receive a service credit, a Customer must file a claim for such credit within five (5) days following the end of the calendar quarter in which the Service Level Commitment was not met for an applicable Graylog Cloud Service, by contacting Graylog at xxxxxxxxxx@xxxxxxx.xxx with a complete description of the downtime, how the Customer was adversely affected, and for how long. Graylog reserves the right to deny the service credit if the Customer does not qualify. The service credit remedy set forth in this Service Level Schedule is the Customer's sole and exclusive remedy for the unavailability of any applicable Graylog Cloud Service.
Service Credit Claims. (a) We provide this SLA subject to the following terms. These terms will be fixed for the duration of the initial term of the subscription. If a subscription is renewed, the version of this SLA that is current at the time the renewal term commences will apply throughout the renewal term. We will provide at least 90 days' notice for adverse material changes to this SLA.
Service Credit Claims. The following conditions apply to service credit claims: Customer will notify Verizon within 30 Business Days following the calendar month where an SLA metric has not been met. No Service Credits will be issued if Verizon is not notified. Verizon will verify any requested Service Credit, and will confirm the amount of the credit, if applicable. Verizon’s Service Credit calculation is the final and definitive assessment of any credit payable. Service Credits will be offset against future charges.
Service Credit Claims. You may initiate a claim for Service Credit by opening a support case. To help Us evaluate Your request, please include detailed information substantiating the claim, including - Description of the incident that you believe caused the Service Unavailability shortfall - Time, region and Availability Zone - Impacted VMs and users - Screenshots that depict your attempt to use the Service and the response from Service - Any applicable log files Service Credit for Service Unavailability will be calculated as a percentage of total Billing Cycle fees during which the unavailability is experienced. The Service credit will be applied as a credit in the next Billing Cycle immediately following the Billing Cycle in which the Service Credit request is recognized and must be used in the same Billing Cycle in which it is applied or it is void. Service Credits apply only to fees paid for the Service that experienced the Service Unavailability. You must submit a service credit claim within 30 days from the date of the Service Unavailability.
Service Credit Claims. 6.1. Service credits have to be claimed from Sage by your Sage Partner on your behalf. To claim a service credit, a Sage Partner must submit a written request by email to us at xxxxxxxx.xxxxxxxx @xxxx.xxx for Sage Partners based in the United Kingdom or xxxxxxxxxxxxxxxxxxx@xxxx.xxx for Sage Partners based in the Republic of Ireland within 5 Business Days of publication of the Online Solution availability statistics under clause 3 of this Service Level Agreement. Failure to comply with this timescale and process will forfeit your right to claim a service credit.
Service Credit Claims. 7.1. To be eligible to submit a claim, the customer must first have notified XXXXXXXXXXXX.XX of the specific Incident and provided notice of its intention to submit a Claim, using one of the methods set forth in Section 3, within five (5) business days following such Incident.
Service Credit Claims. In order to be eligible to submit a Claim with respect to any Incident, the Customer must first have notified Hive Streaming Support at xxxxxxx@xxxxxxxxxxxxx.xxx of the Incident within five business days following the Incident. To submit a Claim, the Customer must contact Hive Streaming Support and provide notice of its intention to submit a Claim. Customer must provide to Hive Streaming Support all reasonable details regarding the Claim, including but not limited to, detailed descriptions of the Incident(s), the duration of the Incident, and any attempts made by Customer to resolve the Incident. In order for Hive Streaming to consider a Claim, the Customer must submit the Claim, including sufficient evidence to support the Claim, by the end of the Service Interval following the Service Interval in which the Incident which is the subject of the Claim occurs. Hive Streaming will use all information reasonably available to validate Claims and make a good faith judgment on how the Service Levels apply to the Claim.
Service Credit Claims. (I) All Service Credit claims should be communicated via a ticket in the Armor Management Portal within seven (7) calendar days of the incident giving rise to the claim. The ticket must include all relevant information, including but not limited to the impacted server(s), the date, time and full description of the incident and any logs (if applicable).
