Complaint Handling. 26.1. We operate a complaint-handling system that you can use free of charge. It allows you to submit complaints to us across a range of issues, and we will deal with any complaints transparently, equally and proportionately.
26.2. You can submit a complaint to us via the Restaurant Portal, email or telephone. For the contact details, please refer to our contact section in the Restaurant Portal via xxxxx://xxxxxxxxxxx.xxxxxxxx.xxx/contact. All complaints will be dealt with appropriately by the person receiving them, and as part of that may then be escalated internally so that the appropriate Xxxxxxxxxx.xx internal team can then consider it and respond to you (for example, we have internal compliance and legal teams that deal with certain types of complaint). We will respond to all complaints as soon as we reasonably can.
Complaint Handling. Except as otherwise provided below in Section 11.2, in the event that PLANTEX or NOVACEA receives any complaint, claims or adverse reaction reports regarding Finished Product, including notices from the FDA regarding any alleged regulatory non-compliance of the Finished Product, each party shall, within five (5) business days, provide the other with all information contained in the complaint, report, or notice and such additional information regarding the Finished Product as may be reasonably requested, except that notification by NOVACEA to PLANTEX shall be required only in those instances where any such complaint, claim or adverse reaction report appears to be related to API or where in the exercise of reasonable judgment NOVACEA concludes or should conclude that such report contains information that may bear upon or relate to the possibility of prospective liability on the part of PLANTEX (or any Affiliate thereof). NOVACEA and PLANTEX shall comply, at a minimum, with FDA and cGMP requirements for complaint handling.
Complaint Handling. Connetics shall have the sole right and responsibility, and shall bear all costs related thereto, to take such actions as may be necessary, in accordance with accepted business practices and legal requirements, to obtain and maintain the authorization and/or ability to market the Product in the Territory, including without limitation the following:
(a) responding to customer and medical complaints relating to the quality, strength or purity of the Product, and MGI agrees that it shall promptly refer any such complaints that it receives to Connetics;
(b) handling all returns of the Product (if the Product is returned to MGI it shall be shipped to Connetics at a location to be provided by Connetics, with any reasonable or authorized shipping or other documented out-of-pocket costs to be paid by Connetics), and MGI and Connetics shall each advise their customers generally that they should make returns to Connetics; and
(c) handling all recalls of the Product (at Connetics' request, MGI will assist Connetics in receiving the recalled Product, and any documented out-of-pocket costs incurred by MGI with respect to participating in such recall shall be reimbursed by Connetics).
Complaint Handling. GA will, and GA will ensure that its General Agents will, forward all complaints from Enrollees or potential Enrollees related to GA, its General Agents, Company or the Products within two (2) business days of GA’s receipt or learning of the complaint, as applicable. GA will cooperate and work in good faith with Company to resolve any such complaint.
Complaint Handling. 26.1. We operate a complaint-handling system that you can use free of charge. It allows you to submit complaints to us across a range of issues, and we will deal with any complaints transparently, equally and proportionately.
26.2. You can submit a complaint to us via the Partner Hub, email or telephone. For the contact details, please refer to our contact section in the Partner Hub. All complaints will be dealt with appropriately by the person receiving them, and as part of that may then be escalated internally so that the appropriate Xxxxxxxxxx.xx internal team can then consider it and respond to you (for example, we have internal compliance and legal teams that deal with certain types of complaint). We will respond to all complaints as soon as we reasonably can.
Complaint Handling. 7.12.1. Each Party shall provide the other with an opportunity to review and inspect any records that are maintained by that Party regarding complaints received by that Party regarding the Goods.
7.12.2. The Vendor shall promptly notify KCSSA East Africa upon the receipt by the Vendor of any consumer complaint regarding any of the Goods supplied by the Vendor to KCSSA East Africa.
Complaint Handling.
i. To ensure uniform complaint handling by all Third-Party Contractors and Producers, the Company shall create and implement a uniform complaint handling process for both regulatory and non-regulatory complaints.
ii. The Company shall comply with response timeframes outlined in the Insurance Laws of the Settling Jurisdictions when responding to all complaints.
Complaint Handling. Company shall pay a penalty of up to one-seventh (1/7) of the Multistate Contingency Payment for failure to meet its obligations related to Complaint Handling required by Section 3.c. of the Agreement and the Compliance Plan.
Complaint Handling. 1. Participant’s complaints relevant to service under the present GSA can be submitted at the contact presented in Point I. of Organizer’s GSA
2. Participant can communicate their complaint directly relevant to the service detailed in the present GSA, either orally or in writing, with Organizer. Organizer addresses the oral complaint instantly and, if possible, remedies it immediately. If Participant does not approve of the handling of complaint, or instant investigation of the complaint is not possible, Organizer shall, without delay, take minutes of the complaint as well as of their standpoint relevant to it, and a copy of the minutes shall be personally handed over to Participant on the spot, in case of a complaint communicated personally, while, in case of a complaint communicated through telephone or by using other electronic news service, the minutes shall be sent to Participant together with the reply with merits, at the latest.
3. The written complaint is replied by Organizer in writing within thirty days of receiving it and sends it to Purchaser, primarily to the e-mail address given by Participant. Organizer shall justify their standpoint refusing the complaint. In case of refusing the complaint, Organizer shall inform Participant in writing of the authority or panel of conciliation the proceedings of which can be initiated depending on the feature of complaint. The postal address of the competent authority or panel of conciliation relevant to the seat of Organizer shall be provided.
4. Organizer does not perform any public service activity, thus is not subject to special laws relevant to providers performing such activities (operation of special customer service, prolonged opening hours, preliminary appointment-making, continuous accessibility, five-minute transaction log, rapporteur for purchaser protection, etc. )
5. Participant shall turn to Provider with their complaint in connection with the ticket purchase. (Relevant to the actual process of purchase).
Complaint Handling. As a general principle, the MA will handle complaints relating to an AI that the MA receives, whether referred by the IA or not. Upon receipt by the IA of a complaint relating to an AI, the IA will refer the complaint to the MA for handling as soon as reasonably practicable.
