Complaints, corrective actions Sample Clauses

Complaints, corrective actions. In case when any faults or defects occur, the Supplier shall receive a test report together with a detailed defect description (a model, if possible, or photographs). The Supplier shall be obliged to perform a gap analysis and the analysis of their reasons with help of problem solving techniques such as 5-Why and Ishikawa diagram. The Supplier shall be also obliged to inform FŁT-KRAŚNIK S.A. about introduced remedial and preventive measures and to confirm their effectiveness in form of 8D report. • After receiving a complaint, the Supplier should take short-term measures in order to take corrective actions and notify FŁT-KRAŚNIK S.A. about it in 24 hours. • FŁT-KRAŚNIK S.A. shall be notified about long-term corrective actions within 10 working days. • FŁT-KRAŚNIK S.A. should be notified about the performing of corrective actions and their effectiveness analysis. Should it not be possible to meet the deadline, one shall notify the person responsible for complaints in the office of FŁT-KRAŚNIK S.A. in order to get approval. The inventory being complained about shall be immediately blocked in order to prevent next delivery. In case of faulty deliveries, the Supplier shall, in emergency mode, deliver appropriate amount of spare parts in a way that was agreed upon with FŁT-KRAŚNIK S.A., or carry out additional work or sorting. Should the type and frequency of failure occurrence allow for sorting/additional work, the faulty parts shall be re-examined by the Supplier in a period of time agreed upon with FŁT-KRAŚNIK S.A., or they shall be sorted. Should the Supplier not be able to perform such actions, FŁT-KRAŚNIK S.A. may (with prior notice to the Supplier) perform sorting on their own, or commission the sorting to an external company, on the Supplier’s cost. FŁT-KRAŚNIK S.A. reserves the right to issue an invoice to the Supplier for all the costs related to the complaint (in particular costs of the line downtime) when it is proved that the Supplier carries responsibility for them. In the event that the previously occurring faults in the deliveries occur again, this fact may serve as a basis for performing the following actions: • Discontinuing the realization of next deliveries, to the moment when the Supplier proves that he has prevented the risk that next failures should occur, • Signing an agreement that the Supplier is taking part in the compensation of self-caused actual and formal costs (loss of the Company’s good image), caused by delivering faulty materi...
Sample 1
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Complaints, corrective actions. The objective is to protect AVENTICS from new or repeated defects. For this reason, the SUPPLIER shall conduct an internal cause analysis for each complaint. AVENTICS expects a high degree of cooperation on the part of the SUPPLIER in jointly resolving problems. For the critical complaints, AVENTICS will request an 8D report with the following requirements: - Immediate actions up to D3 shall be reported to AVENTICS within 2 working days. - Actions up to D6 shall be reported to AVENTICS within 14 calendar days. - The 8D report shall be completed within 60 calendar days. If the delivery of products not conforming to specifications threatens to interrupt production at AVENTICS or its customers, the SUPPLIER shall provide a remedy, in coordination with AVENTICS, in the form of suitable immediate actions to be undertaken by the SUPPLIER (replacement delivery, sorting out, rework, special shifts, priority transportation, etc.). Complaints entail considerable expense and thereby impair AVENTICS’ objective of cost avoidance respectively reduction. With consideration for the responsible party principle, AVENTICS expects from its suppliers that they reimburse the expenses which AVENTICS incurs as a result of SUPPLIER’s defective parts/products and services as well as delivery discrepancies. Additional expenses can arise due to the following, among other things: - Replacement of delivered material - 100% inspection at AVENTICS - Additional inspection activities - Special transportation - Special expenses of the end customers - Products processed in ongoing production - Sorting out and reworking costs at AVENTICS and/or the customer - Disposal costs - Expenses for travel to the end customers AVENTICS reserves the right to charge the supplier for these expenses.
Sample 1
Complaints, corrective actions. GA shall report to FMO within 24 hours of receipt of any complaints or inquiries which may indicate non-compliance on behalf of the GA, its Agents, its employees, Prominence, FMO, or a Plan by any Prospective Enrollee, Enrollee, Agent, or any governmental agency related to the sale or servicing Plans or in connection with an Enrollee. GA is required to have a mechanism in place to receive and record complaints on Agents and GA functions. If a GA’s Employees, Agent or Agent’s employees behavior is found to be non-compliant, GA shall put such Individual(s) employee(s) immediately on a Corrective Action Plan and monitor regularly to ensure continued compliance. Failure to comply with the Corrective Action Plan will result in immediate termination by the GA of the individual authorized for appointment GA and its Agents and or employees and other employees or contractors of GA are encouraged to report compliance concerns and any suspected or actual misconduct to Prominence directly. The Prominence compliance hotline number is 000-000-0000.
Sample 1

Related to Complaints, corrective actions

  • Corrective Actions The Government will use its best efforts to ensure that each Covered Provider (i) takes, where necessary, appropriate and timely corrective actions in response to audits, (ii) considers whether the results of the Covered Provider’s audit necessitates adjustment of the Government’s records, and (iii) permits independent auditors to have access to its records and financial statements as necessary.

  • Corrective Action Despite its right to terminate this Agreement pursuant to this Article, the LHIN may choose not to terminate this Agreement and may take whatever corrective action it considers necessary and appropriate, including suspending Funding for such period as the LHIN determines, to ensure the successful completion of the Services in accordance with the terms of this Agreement.

  • Corrective Action Plans If the OAG finds deficiencies in XXXXXXX’s performance under this Grant Contract, the OAG, at its sole discretion, may impose one or more of the following remedies as part of a corrective action plan: increase of monitoring visits; require additional or more detailed financial and/or programmatic reports be submitted; require prior approval for expenditures; require additional technical or management assistance and/or make modifications in business practices; reduce the contract amount; and/or terminate this Grant Contract. The foregoing are not exclusive remedies, and the OAG may impose other requirements that the OAG determines will be in the best interest of the State.

  • Corrective Action Plan Within fifteen (15) Business Days following the establishment of the Joint Remediation Committee, the Purchasers, in consultation with the Sellers, shall prepare and submit to the Joint Remediation Committee an initial draft of the Corrective Action Plan. The parties shall work in good faith through the Joint Remediation Committee to finalize the Corrective Action Plan within fifteen (15) Business Days of the Purchasers’ submission of the initial draft of the Correct Action Plan. At the end of such period, if the Sellers reasonably determine that the Corrective Action Plan proposed by the Purchasers (as may be modified over the course of such period) would not reasonably be expected to satisfactorily address the Major Default, then the Sellers may escalate the issue to the Head of Commercial Capital (or equivalent leader of any successor business unit) of the Seller Group and the Chief Executive Officer of the Bank Assets Purchaser (the “Senior Executives”) and the Senior Executives shall work collaboratively (including with the Joint Remediation Committee) to develop a mutually agreeable Corrective Action Plan within fifteen (15) Business Days.

  • Mitigation and Corrective Action Business Associate shall mitigate, to the extent practicable, any harmful effect that is known to it of an impermissible use or disclosure of PHI, even if the impermissible use or disclosure does not constitute a Breach. Business Associate shall draft and carry out a plan of corrective action to address any incident of impermissible use or disclosure of PHI. If requested by Covered Entity, Business Associate shall make its mitigation and corrective action plans available to Covered Entity. Business Associate shall require a Subcontractor to agree to these same terms and conditions.

  • Proposed Corrective Action Plan Simultaneously with the submission of the Audit, the Recipient will submit to OCR for its review and approval a proposed Corrective Action Plan to address all inaccessible content and functionality identified during the Recipient’s Audit. The proposed Corrective Action Plan will set out a detailed schedule for: (1) addressing problems, taking into account identified priorities, with all corrective actions to be completed within 18 months of the date OCR approved the Corrective Action Plan; (2) setting up systems of accountability and verifying claims of accessibility by vendors or open sources; and setting up a system of testing and accountability to maintain the accessibility of all online content and functionality on an ongoing basis.

  • COMPLAINTS AND GRIEVANCES 22.01 It is the mutual desire of the parties to this Agreement that reasonable and legitimate complaints and grievances of employees shall be dealt with as quickly as possible.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Corrective Action and Notice If Customer becomes aware of any actual or threatened activity prohibited by Section 3.3, Customer shall, and shall cause its Authorized Users to, immediately: (a) take all reasonable and lawful measures within their respective control that are necessary to stop the activity or threatened activity and to mitigate its effects (including, where applicable, by discontinuing and preventing any unauthorized access to the Services and Provider Materials and permanently erasing from their systems and destroying any data to which any of them have gained unauthorized access); and (b) notify Provider of any such actual or threatened activity.

  • Proposal of Corrective Action Plan In addition to the processes set forth in the Contract (e.g., service level agreements), if the Department or Customer determines that there is a performance deficiency that requires correction by the Contractor, then the Department or Customer will notify the Contractor. The correction must be made within a time-frame specified by the Department or Customer. The Contractor must provide the Department or Customer with a corrective action plan describing how the Contractor will address all performance deficiencies identified by the Department or Customer.

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