COMPLAINTS HANDLING PROCEDURE. 29.1 If the Client has any complaint in relation to the service provided by the Company the complaint should be addressed, in the first instance, to the Customer Support Department. If the Client receives a response from the Customer Service Department but deems that the complaint needs to be raised further the Client may contact the Compliance Department that is an independent department within Company. Both the Customer Support Department and the Compliance Department shall thoroughly examine any complaints as required, taking into account any information contained within the books and records of the Company, including but not limited to the Client’s Trading Account journal.
COMPLAINTS HANDLING PROCEDURE. Upon receipt of the Depositor's complaint, the Bank shall investigate and respond to the Depositor in good faith. If the Depositor does not accept such response, he/she may apply to the Financial Ombudsman Institution for mediation proceedings, or file a complaint with the competent authority. 二、 有關支票存款特別約定事項
COMPLAINTS HANDLING PROCEDURE. As a firm licensed by the Safeagent Scheme, Taylors Lettings aim, at all times, to provide the highest standards of service to all landlords and tenants but, to ensure that your interests are safeguarded, we offer the following: • If you believe you have a grievance, please write in the first instance to Xxx-Xxxx Xxxxxxxx-Xxxxx, Office Manager at the following address: Taylors Lettings 2 New Rents Xxxxxxx XX00 0XX • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If the investigation requires longer than this timescale we will advise you in writing and confirm our revised response date. • If you remain dissatisfied with the result of the internal investigation please contact Mr R Xxxxxx, Director, who will review the complaint. • Following the conclusion of our in-house review we will write to you with a final written statement. • If dissatisfied with the conclusion of our in-house review of your complaint, you can refer the matter to: The Property Ombudsman Xxxxxxx Xxxxx
COMPLAINTS HANDLING PROCEDURE. 32.1 If the Client has any complaint in relation to the service provided by the Company the complaint should be addressed, in the first instance, to the Customer Support Department. If the Client receives a response from the Customer Service Department but deems that the complaint needs to be raised further the Client may contact the Compliance Department that is an independent department within Company. Both the Customer Support Department and the Compliance Department shall thoroughly examine any complaints as required, taking into account any information contained within the books and records of the Company, including but not limited to the Client’s Trading Account journal.
COMPLAINTS HANDLING PROCEDURE. 28.1 To file any complaint, the Client should send an email to xxxxxxxxx@xxxxxxxxxxxxxx.xxx. The complaint shall be assigned a unique number and the Client will be advised of the complaint status by email, sent from xxxxxxxxx@xxxxxxxxxxxxxx.xxx within seven (7) working days. All complaints filed through any other method will not be taken under consideration.
COMPLAINTS HANDLING PROCEDURE. 18.1 Either party shall notify the other party immediately on receiving a complaint from a Client which relates to the other party’s Regulated Activities and provide them promptly with copies of any relevant information and documentation, the originals of which shall be retained by Both for at least three years from the date the complaint is received.
COMPLAINTS HANDLING PROCEDURE. Any complaint should be addressed in the first instance to the Insurer’s Coverholder in Lithuania: Xxxxxxxx Xxxxxxxxxxx, CEO Baltic Underwriting Agency, AB Xxxxxxxx xxx. 00, Xxxxxxx 00000, Xxxxxxxxx xxxx@xxxxx.xx Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being received. A decision on your complaint will be provided to you, in writing, within 15 (fifteen) working days of the complaint being received. Should you remain dissatisfied with the final response or if you have not received a final response within 15 (fifteen) working days (as applicable) of the complaint being received, you may be eligible to refer your complaint to the Bank of Lithuania. The contact details are as follows: Bank of Lithuania Supervision Service Xxxxxxx xxx. 000, XX-00000 Xxxxxxx, Xxxxxxxxx Tel: +000 0 000 0000 Fax: +000 0 000 0000 E-mail: xxxx@xx.xx Website: xxx.xx.xx/xxxxxxxx_xxxxxxxxxx
COMPLAINTS HANDLING PROCEDURE. 31.1 If the Client has any complaint in relation to the service provided by the Company the complaint should be addressed, in the first instance, to the Customer Support Department. If the Client receives a response from the Customer Service Department but deems that the complaint needs to be raised further the Client may contact the Compliance Department that is an independent department within Company. Both the Customer Support Department and the Compliance Department shall thoroughly examine any complaints as required, taking into account any information contained within the books and records of the Company, including but not limited to the Client’s Trading Account journal.
31.2 Information about the Company’s policy on complaints, relevant procedures, forms, and all relevant information is set out in the Complaint Handling Procedure (as amended from time to time) made available to the Client via email prior to the opening of the Client Account and upon request at any time which documents is incorporated into this Agreement in full and forms and integral part thereof.
COMPLAINTS HANDLING PROCEDURE. 1. Any complaints concerning Affiliate Program should be sent by e-mail to the address xxxx@xxxxxxx.xx
COMPLAINTS HANDLING PROCEDURE. 13.1. All the complaints shall be sent by email on xx@xxxxxxxxxxxxxx.xxx . The complaint shall be assigned a unique number and the Company shall revert and communicate as per Company internal complains manual.
