CUSTOMER SERVICES AND COMPLAINTS. If you have a query about the Card or wish to report the card lost or stolen then you should initially direct the query to bet365 Customer Services. bet365 Customer Service department is open 24 hours a day, 7 days a week. A lost and stolen card reporting service is available 24 hours a day, 7 days a week. bet365 may record any conversation you have with bet365 Customer Services for training, monitoring and/or legal and regulatory purposes. You can contact bet365 Customer Services by: Phone: 00000 000 000 Email: xxxxxxx-xxx@xxxxxxxxxxxxxxxx000.xxx Mail: Customer Services xxx000 Xxxxx Xxxxx Xxx Xxxxx-xx-Xxxxx Xxxxxxxxxxxxx XX0 0XX (“bet365 Customer Services”) If you are not satisfied with the service you are receiving you should provide written details of your concerns to bet365 Customer Services. All queries will be handled in accordance with our complaints procedure. bet365 Customer Services will provide you with a copy of the complaints procedure upon request. If your complaint is not satisfactorily addressed, you may contact the Financial Services and Pensions Ombudsman at Xxxxxxx Xxxxx, Xxxxxxx Xxxxx, Xxxxxx 0, X00 XX00 or by the following methods: Phone: +000 0000 0000 Email: xxxx@xxxx.xx Internet: xxxxx://xxx.xxxx.xx PART B TERMS AND CONDITIONS 7. TERMS AND CONDITIONS
CUSTOMER SERVICES AND COMPLAINTS. 18.1 The Company or Cardholder should contact Perx’s Customer Services regarding any questions or concerns they may have about their Card or the Card Services. Please contact Customer Services through the following channels:
18.1.1 online at the contact form on our Website; or
18.1.2 via phone: 18.1.2.1 Ireland - 0 000 000 000 (if calling from outside if Ireland (+000 0 000 0000); or 18.1.2.2 UK - +00 000 0000 000 The Customer Services telephone line is a chargeable service. Calls are charged at your local call rate.
18.2 If Perx needs to contact you in relation to the Card, Perx will do so by contacting you via the contact information provided to Perx when you were issued your Card or any other information provided to Perx via the Cardholder Portal, unless stated otherwise in the Agreement.
18.3 The Card program is managed by EML Money DAC. If you are unhappy in any way with your Card or the way it is managed, tell us by using the e-mail enquiry facility on the Website so Perx can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly.
18.4 The Company and each Cardholder may be able to take unresolved complaints to the Financial Services and Pensions Ombudsman at 0xx Xxxxx, Xxxxxxx Xxxxx, Xxxxxxx Xxxxx, Xxxxxx 0, X00 XX00. Telephone: +000 (0)0 000 0000 and e-mail: xxxx@xxxx.xx or by using their online facility to submit a complaint.
18.5 Once received, Perx will conduct an investigation and the complainant will receive a response of its findings within 15 business days of receipt of the complaint. In exceptional circumstances where Perx is unable to reply within the first 15 business days, Perx will reply providing a reason for the delay and deadline for response, not more than 35 business days after first receipt of complaint.
CUSTOMER SERVICES AND COMPLAINTS. 18.1 The Company or Cardholder should contact Xxxx’s Customer Services regarding any questions or concerns they may have about their Card or the Card Services. Please contact Customer Services through the following channels: 18.1.1 online at the contact form on our Website; or
