Complaint Resolution Procedure. If an Hourly Employee or Owner Operator believes that he or she has been harassed and/or discriminated against on the basis of a prohibited ground of discrimination the Hourly Employee or Owner Operator may:
i) Tell the person involved as soon as possible, how you feel, and request that he/she stop the conduct you find offensive.
ii) If you feel uncomfortable approaching the person, or if the harassment continues, bring the incident forming the basis of the complaint to the attention of the Manager of Human Resources and/or the National Representative or Local President. Be prepared to provide a written summary of your complaint.
iii) The parties will review the complaint and where warranted, will strike a committee and carry out a joint investigation.
iv) The joint committee will consist of equal members of Management and the Union. The actual composition of the joint committee will be determined by the parties on a case by case basis.
v) It is the intention of the Company and the Union that where practical, the joint investigation will begin within five (5) working days of the lodging of the written complaint and shall be completed within fifteen (15) calendar days after the lodging of the written complaint.
vi) All matters brought before the committee will be dealt with in as confidential a manner as possible.
vii) Any complaint not resolved through this process may be addressed by the Union pursuant to Article 3.
Complaint Resolution Procedure. Should I have a concern or complaint about the Account, I should contact the person at Home Trust Company I am dealing with. If such person is not available or cannot settle the matter to your satisfaction, you can contact a Customer Complaint Officer at 0-000-000-0000. You will make every attempt to resolve my complaint at this stage but if my concern or complaint remains unresolved, as a next step,
Complaint Resolution Procedure. Any complaint or concern not covered by the grievance procedure shall be resolved as follows:
1. The employee shall first discuss the matter with his or her immediate supervisor within seven (7) working days from the date the employee had notice of the action which prompted the concern or complaint.
2. In the event that the immediate supervisor does not resolve the matter to the employee's satisfaction within ten (10) working days of the employee's presentation of the matter, then the employee may bring the matter to the attention of his or her Department Head within ten (10) working days of the receipt of response from the immediate supervisor, or within ten (10) working days from the date, of the date a response from the supervisor was due to the employee, if no response was provided.
3. If the Department Head does not resolve the matter to the employee's satisfaction within ten (10) working days of the employee's presentation of the matter to the department head then the employee may bring the matter in writing to the attention of the City Manager, within ten (10) working days of receiving a response, or within ten (10) working days from the date, of the date a response from the supervisor was due to the employee, if no response was provided. The City Manager, or his or her representative, shall consider the matter. The decision of the City Manager, or his or her representative, will be final and binding.
Complaint Resolution Procedure. If an Hourly Employee or Owner Operator believes that his/her rights under the above ARTICLE have been violated the following shall apply.
(i) Tell the person involved as soon as possible, how you feel, and request that he/she stops the conduct you find offensive.
(ii) If you feel uncomfortable approaching the person, or if the violation of rights continues, bring the incident forming the basis of the complaint (in writing) to the attention of the Employer and the Union Committee Chairperson where each shall then be responsible for delegating the individuals responsible to handle the complaint or conduct the investigation themselves.
(iii) The Joint Investigation Committee will consist of equal representation from the Employer and the Union. The actual composition of the joint committee will be determined by the parties on a case by case basis.
(iv) It is the intention of the Company and the Union that, where practical, the joint investigation will begin within five (5) working days of the lodging of the written complaint and shall be completed within fifteen (15) calendar days after the lodging of the written complaint.
(v) All matters brought before the Joint Investigation Committee will be dealt with in a confidential manner.
Complaint Resolution Procedure. Grantee shall comply with the customer service standards promulgated by the FCC under 47 C.F.R. § 76.309.
Complaint Resolution Procedure. If an Hourly Employee or Owner Operator believes that his/her rights under the above Article have been violated the following shall apply:
(i) Tell the person involved, as soon as possible, how you feel, and request that he/she stops the conduct you find offensive;
(ii) If you feel uncomfortable approaching the person, or if the violation of rights continues, bring the signed formal complaint to the attention of Human Resources for the Company and the Local Chair of the Union, where each shall then be responsible for delegating the individuals responsible to handle the complaint, or conduct the investigation themselves.
(iii) The joint Committee will consist of equal members of Management and the Union. The actual composition of the joint Committee will be determined by the parties on a case- by-case basis.
(iv) It is the intention of the Company and the Union that, where practical, the joint investigation will begin within five (5) working days of the lodging of the written complaint and shall be completed within fifteen (15) calendar days after the lodging of the written complaint.
(v) All matters brought before the Committee will be dealt with in a confidential manner.
(vi) Any complaint not resolved through this process may be taken to the Human Rights Council of Canada and/or Article 3 or 4.
Complaint Resolution Procedure. If you have a dispute with Trademark FCU regarding your account(s), you may contact the appropriate department within the Credit Union and attempt to resolve the problem directly. If the problem is not resolved, you may submit a letter describing the issue and the resolution you are seeking to the President, at Trademark FCU, P.O. Box 1440, Portland, ME 04104. If the dispute is still not resolved you may submit a letter describing the issue and the resolution you are seeking to the Board of Directors, at Attn.: Chairman, Trademark FCU, P.O. Box 1440, Portland, ME 04104.
Complaint Resolution Procedure. If you have a dispute with UCU regarding your account(s), you may contact UCU’s complaint representative or department and attempt to resolve the problem directly with UCU. If UCU fails to resolve the problem, write a letter detailing the problem and the resolution you are seeking to: Consumer Outreach Program, Maine Bureau of Financial Institutions, State House Station 00, Xxxxxxx, XX 00000-0036
Complaint Resolution Procedure. Should I have a concern or complaint about the Account, I should contact the person at Home Trust Company I am dealing with. If such person is not available or cannot settle the matter to your satisfaction, you can contact a Customer Complaint Officer at 0-000-000-0000. You will make every attempt to resolve my complaint at this stage but if my concern or complaint remains unresolved, as a next step, I may bring it to the attention of Home Trust Company’s Ombudsman by writing to Home Trust Company, Attn: Ombudsman, 000 Xxxx Xxxxxx Xxxx, Xxxxx 0000, Xxxxxxx,
Complaint Resolution Procedure. If the decision of the Director of Operations at Step 1 is not satisfactory to the employee(s) then the complaint will be forwarded to the President of NASA with a copy to the Director of Operations. The employee(s) will present the complaint in writing and will include:
(i) the date of the grievance;
(ii) the nature, type and details of the grievance;
(iii) where applicable, the name(s) of the grievor(s);
(iv) the remedy sought;
(v) the article, paragraph or paragraph(s) of the agreement allegedly violated or the alleged occurrence said to have caused such grievance;
(vi) signature(s) of the employee(s) and a representative of the Union. Such a complaint/difference will be raised within ten (10) days of the decision of the Director of Operations in Step 1. The President will call a meeting of the Executive Committee for the purpose of hearing the presentation of the complaint. The employee(s) and an official representative of the Union will attend the meeting to present the complaint to the Executive Committee. The Director of Operations may be present to explain his/her view of the matter. The meeting will be held within ten (10) days of receipt of the grievance. A decision of the Executive Committee will be provided, in writing, within ten (10) days of the meeting.
