Error Resolution Procedure. In case of errors or questions about your card, contact us as soon as you can if you think an error has occurred on your Card. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling TransCard Customer Service at 0-000-000-0000 or writing TransCard Customer Service at 0000 Xxxxxxx Xx., Suite 200, Chattanooga, TN 37421. You will need to tell us: (i) your name and the Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card. For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Cards, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call TransCard Customer Service at 0-000-000-0000.
Error Resolution Procedure. If you notify us of an error or discrepancy in your Account statement within the time limitation described in Section 20 above, we will investigate the matter and notify you of the results of our investigation as soon as we have been able to obtain and verify all relevant information in accordance with the prevailing operating rules of Visa U.S.A. (or in the case of foreign transactions Visa International).We will have no obligation to credit the Account for the amount of any erroneous or unauthorized transaction unless caused by our negligence. If we determine that no error or unauthorized use has occurred, you may request us to mail or deliver copies to you of the documents or information on which we relied in making our determination.
Error Resolution Procedure. In Case of Errors or Questions About Your Card, contact us as soon as you can, if you think an error has occurred on your Card. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us or writing us. You will need to tell us: (i) your name and the Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Card. For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Cards, we may take up to 20 business days to credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us.
Error Resolution Procedure. If you feel a charge you did not authorize has been transacted on your account, you must notify the Blue Chip Card Office as soon as such a non-authorized transaction is discovered. Include information on the date and amount of the transaction, as well as any other information you feel is necessary to help us investigate the claim. You may request a printout of your account history at the Card Office.
Error Resolution Procedure. In case of errors or questions about your electronic transfers, contact FSB as soon as you can through xxxx.xxx, or call or write as shown on the Service Fee Schedule if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. FSB must hear from you no later than 60 days after FSB has sent you the FIRST statement on which the problem or error appeared.
Error Resolution Procedure. In case of errors or questions about transactions using the System, you should as soon as possible notify us via one of the following: • Telephone us at 000-000-0000 during customer service hours; and/or, • Write us at: Mission Valley Bank 0000 Xxxxxxx Xxxx. Sun Valley, CA 91352 If you think your statement is incorrect or you need more information about a System Service transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:
1. Tell us your name and account number;
2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
3. Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Payment Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Payment Account. If it is determined, there was no error we will mail a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur. THE ERROR RESOLUTION PROCEDURE SET FORTH IN THIS PARAGRAPH 11 APPLIES ONLY IF YOU ARE A NATURAL PERSON. IT DOES NOT APPLY TO ANY BUSINESS ENTITY.
Error Resolution Procedure. In case of errors or questions about your electronic transfers, telephone us at the telephone numbers or write us at the address listed in section C (above) as soon as you can. (For any errors involving a line of credit account, you must review the Agreement for that account for a description of your rights). We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. You must provide the following information: • Tell us your name and account number; • Describe the transfer you are unsure about, and include to the extent possible, the type and date, and explain as clearly as you can why you believe it is an error or why you need more information; • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days, at the address listed in this Agreement. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the error within one business day after determining that an error occurred. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will re-credit your account within ten (10) business days of receiving the error notice, and will inform you within two (2) business days after providing the provisional credit in the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. We will correct the error, if any, within one business day after determining that an error occurred. A report of our results will be delivered or mailed to you within three (3) business days after the conclusion of the investigation (including, if applicable, notice that a provisional credit has been made final). For transactions initiated outside the United States, or resulting from a point of sale card transaction, we will have ninety (90) calendar days instead of forty-five (45) business days, unless otherwise required by law, to investigate your complaint or question. For transactions on accounts that have been open less than thirty (30) calendar days, we will have twenty (20) business days instead of ten (10) business days to credit your account, and ninety (90) calendar days instead of forty-five (45) business days, unless otherwise required by law, to investigate your complaint or question. If we determ...
Error Resolution Procedure. In case of errors or questions about your electronic transfers, call us at the applicable number listed on the back of this agreement to report the error promptly.
Error Resolution Procedure. If you think your statement is wrong or if you need more information You may write us or call as described in the section above.1.
Error Resolution Procedure. In case of errors or questions about UNIVERSAL ACCOUNT AGREEMENT
(i) Tell us your name and Account number.
(ii) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(iii) Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five
