Support Helpdesk Sample Clauses

Support Helpdesk. 2.1 The Provider will make available, during Business Hours, an online helpdesk facility for the purposes of: (a) assisting the Customer with the configuration and set up of the Services. (b) assisting the Customer with the proper use of the Services; and/or (c) determining the causes of errors and fixing errors in the Services. 2.2 Subject to paragraph 3.3, the Customer must make all requests for Support Services through the helpdesk, and all such requests must come via one of the named Customer Representatives. 2.3 Self-Service Support will also be available outside Business Hours.
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Support Helpdesk. 4.1 EST will make available, during Business Hours, a telephone and email helpdesk facility for the purposes of: 4.1.1 assisting the Customer with the configuration and set up of the Service. 4.1.2 assisting the Customer with the proper use of the Service; and/or 4.1.3 determining the causes of errors and fixing errors in the Service. 4.2 The Customer must make all requests for Support Services through the helpdesk.
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Support Helpdesk. 2.1 The Licensor shall provide technical advice and assistance by telephone and/or via its support website, during the service hours set out in the Service Level Agreement.
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Support Helpdesk. Customer must contact Bright Bear Technical Support to report Service Incidents. Bright Bear Technical Support will be available twenty-four (24) hours per day; seven (7) days per week; three hundred sixty-five days (365) days per year as follows: The Support/Helpdesk is staffed Monday through Friday 8:00 a.m. to 6:00 p.m. (PST). Support after such hours is available for Emergencies. When Client is in need of technical support or access to Bright Bear’s Support Team, the following methods should be used: I. Ticket submission via xxx.xxxxxxxxxx.xxx/xxxx II. Ticket submission via Client assigned Client Access Portal web address III. Calling the Bright Bear Offices and following the prompts at 949-988-7988 Bright Bear Technical Support provides support for network Monitoring, trouble ticket resolution, and fault isolation up to the termination point of Bright Bear Equipment. Bright Bear Technical Support will accept Incident support calls from any Customer representative. Requests for Service Changes or information are accepted from any Authorized Contact per conditions and procedures described elsewhere in this Service Agreement. Bright Bear will not perform any requested activity which may cause Service disruption or perform any Service Changes unless request is initiated by an Authorized Contact. Bright Bear reserves the right to delay response on support tickets opened by anyone other than the Authorized Contact. Communication between Customer and Bright Bear not initiated by an Authorized Contact will not be subject to SLA remedies. All communications with Customer will be in the English language. This feature is intended to support standard functionality of Bright Bear Services. Remote Support services are available via telephone and e-mail. When possible, Bright Bear will use the Remote Support feature to resolve Customer reported Incidents. Bright Bear shall be the sole party responsible for defining when Remote Support is not possible or feasible. Remote Support of Devices requires Telnet, SSH, or SNMP connectivity to the Device being supported. Remote Support of servers and desktops requires web browser and Internet connectivity to the Device being supported.
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Support Helpdesk. 4.1 FG will make available, during Business Hours, a telephone and email helpdesk facility for the purposes of: 4.1.1 assisting the Customer with the configuration and set up of the Service. 4.1.2 assisting the Customer with the proper use of the Service; and/or 4.1.3 determining the causes of errors and fixing errors in the Service. 4.2 The Customer must make all requests for Support Services through the helpdesk.
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Support Helpdesk. 6.1. XxxxxxxXxxxx.xx operates an online helpdesk accessible via the xxxxxx.xxx platform itself. Customer shall be entitled to log support requests at any time. Support requests will receive immediate acknowledgement and the following priorities shall apply: Priority Description First Response Within Priority 1 (Critical) ● System down ● Integration with 3rd party systems is down showing no data being received to xxxxxx.xxx 4 hours Priority 2 (Medium) ● Non Critical functionality in xxxxxx.xxx down that is used daily 2 Business Days Priority 3 (Minor) ● New functionality requests and feedback ● Other non urgent functional defects ● Any other general account management queries 5 Business Days 6.2. To the extent that the following information is known, XxxxxxxXxxxx.xx shall include the following information in the First Response: (a) The name of the XxxxxxxXxxxx.xx contact dealing with the support request (b) An initial diagnosis (c) An expected time to resolution and/or when the next update will be communicated. 6.3. XxxxxxxXxxxx.xx shall use commercially reasonable endeavours to fully resolve support requests in line with Priority as follows: Priority Estimated resolution time Priority 1 (Critical) Within 72 hours Priority 2 (Medium) Within 8 Business Days Priority 3 (Minor) ● All feedback will be collated and reviewed by XxxxxxxXxxxx.xx. ● At XxxxxxxXxxxx.xx's sole discretion, it may add requests to the Product roadmap for future monthly releases. The Customer will be informed via monthly release notes. 6.4. XxxxxxxXxxxx.xx shall include the following information within the Resolution Response: (a) The name of the XxxxxxxXxxxx.xx contact dealing with the support request (b) A confirmation of resolution (c) A brief update on the cause of the issue and any remedial work required by XxxxxxxXxxxx.xx and/or the Customer and/or any third-party providers
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Support Helpdesk 
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Related to Support Helpdesk

  • Helpdesk Customers must contact LightEdge Support to report service trouble or an outage with LightEdge Technical Support. LightEdge Technical Support will be available seven (7) days per week; twenty-four (24) hours per day; three hundred sixty-five days (365) days per year. LightEdge Technical Support provides support for network monitoring, trouble ticket resolution, and fault isolation up to the termination point of LightEdge provided Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representative. LightEdge will not perform any requested activity which may cause Service disruption or perform any changes to Service unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by anyone other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications with Customer will be in the English language.

  • Support Hours Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.

  • Help Desk A help desk for Product support issues (the “Help Desk”) will be available to Customer. Unless specified in an Order, Customer should contact 000.000.0000 to receive a telephone number for the applicable supporting Solutions & Support Center. Customer will appoint one Product administrator and one backup administrator to serve as the primary point of contact regarding maintenance services.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Connectivity User is solely responsible for providing and maintaining all necessary electronic communications with Exchange, including, wiring, computer hardware, software, communication line access, and networking devices.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Access Toll Connecting Trunk Group Architecture 9.2.1 If ECI chooses to subtend a Verizon access Tandem, ECI’s NPA/NXX must be assigned by ECI to subtend the same Verizon access Tandem that a Verizon NPA/NXX serving the same Rate Center Area subtends as identified in the LERG. 9.2.2 ECI shall establish Access Toll Connecting Trunks pursuant to applicable access Tariffs by which it will provide Switched Exchange Access Services to Interexchange Carriers to enable such Interexchange Carriers to originate and terminate traffic to and from ECI’s Customers. 9.2.3 The Access Toll Connecting Trunks shall be two-way trunks. Such trunks shall connect the End Office ECI utilizes to provide Telephone Exchange Service and Switched Exchange Access to its Customers in a given LATA to the access Tandem(s) Verizon utilizes to provide Exchange Access in such LATA. 9.2.4 Access Toll Connecting Trunks shall be used solely for the transmission and routing of Exchange Access to allow ECI’s Customers to connect to or be connected to the interexchange trunks of any Interexchange Carrier which is connected to a Verizon access Tandem.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Verizon Operations Support Systems Verizon systems for pre- ordering, ordering, provisioning, maintenance and repair, and billing.

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