Escalation principles Sample Clauses
The "Escalation principles" clause defines the procedures and hierarchy for resolving disputes or issues that arise during the course of an agreement. Typically, it outlines a step-by-step process where concerns are first addressed at the operational level and, if unresolved, are progressively elevated to higher management or designated representatives. For example, a disagreement between project teams may first be discussed by team leads, then, if necessary, referred to department heads or executives. This clause ensures that conflicts are managed efficiently and systematically, minimizing disruption and promoting resolution before resorting to formal legal action.
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Escalation principles. 17.1.1 In case the Parties cannot agree on a joint solution for handling disagreements or disputes, a deadlock situation shall be deemed to have occurred and each Party shall notify the other Party hereof by the means of a deadlock notice and simultaneously send a copy of the notice to the Steering Committee. Upon the receipt of such a deadlock notice, the receiving Party shall within ten days of receipt, prepare and circulate to the other Party a statement setting out its position on the matter in dispute and reasons for adopting such position, and simultaneously send a copy of its statement to the Steering Committee. Each such statement shall be considered by the next regular meeting held by the Steering Committee or in a forum meeting specifically called upon by either Party for the settlement of the issue.
17.1.2 The members of the Steering Committee shall use reasonable endeavours to resolve a deadlock situation in good faith. As part thereof, the Steering Committee may request the Parties to in good faith develop and agree on a plan to resolve or address the breach, to be presented for the Steering Committee without undue delay. If the Steering Committee agrees upon a resolution or disposition of the matter, the Parties shall agree in writing on terms of such resolution or disposition and the Parties shall procure that such resolution or disposition is fully and promptly carried into effect.
17.1.3 If the Steering Committee cannot settle the deadlock within 30 days from the deadlock notice pursuant to the section above, despite using reasonable endeavours to do so, such deadlock will be referred to the Strategic Board for decision. If no Steering Committee has been established between the Parties, the relevant issue shall be referred to the Strategic Board. Should the matter not have been resolved by the Strategic Board within 30 days counting from when the matter was referred to them, despite using reasonable endeavours to do so, the matter shall be resolved in accordance with Section 17.2 below.
17.1.4 All notices and communications exchanged in the course of a deadlock resolution proceeding shall be considered Confidential Information of each Party and be subject to the confidentiality undertaking in Section 13 above.
17.1.5 Notwithstanding the above, the Parties agree that either Party may disregard the time frames set forth in this Section 17.1 and apply shorter time frames and/or escalate an issue directly to the Strategic Board in the event th...
Escalation principles. In case the Parties cannot agree on a joint solution for handling disagreements or disputes, a deadlock situation shall be deemed to have occurred and each Party shall notify the other Party hereof by the means of a deadlock notice and simultaneously send a copy of the notice to the Steering Committee. Upon the receipt of such a deadlock notice, the receiving Party shall within ten days of receipt, prepare and circulate to the other Party a statement setting out its position on the matter in dispute and reasons for adopting such position, and simultaneously send a copy of its statement to the Steering Committee. Each such statement shall be considered by the next regular meeting held by the Steering Committee or in a forum meeting specifically called upon by either Party for the settlement of the issue.
Escalation principles. 17.1.1 In case the Parties cannot agree on a joint solution for handling disagreements or disputes, a deadlock situation shall be deemed to have occurred and each Party shall notify the other Party hereof by the means of a deadlock notice and simultaneously send a copy of the notice to the Steering Committee. Upon the receipt of such a deadlock notice, the receiving Party shall within ten days of receipt, prepare and circulate to the other Party a statement setting out its position on the matter in dispute and reasons for adopting such position, and simultaneously send a copy of its statement to the Steering Committee. Each such statement shall be considered by the next regular meeting held by the Steering Committee or in a forum meeting specifically called upon by either Party for the settlement of the issue.
17.1.2 The members of the Steering Committee shall use reasonable endeavours to resolve a deadlock situation in good faith. As part thereof, the Steering Committee may request the Parties to in good faith develop and agree on a plan to resolve or address the breach, to be presented for the Steering Committee without undue delay. If the Steering Committee agrees upon a resolution or disposition of the matter, the Parties shall agree in writing on terms of such resolution or disposition and the Parties shall procure that such resolution or disposition is fully and promptly carried into effect.
Escalation principles. Where issues, and or, disputes cannot be satisfactorily solved at local level, the following escalation principle should apply (the order of escalation being from 1 to 5):
1. Customer Services Manager K▇▇▇ Marriott Tel: 0207 434 * E-mail: * @e▇▇▇▇▇▇.▇▇▇.
2. A▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Tel: 01293 608561 E-mail: * @T▇▇▇▇▇▇▇▇.▇▇▇ K▇▇▇ Marriott As above
3. D▇▇▇▇ ▇▇▇▇▇ (Pre Commencement Date) Tel: 07785 778180 E-mail: * @h▇▇▇▇.▇▇.▇▇ K▇▇▇ Marriott As above
4. P▇▇▇▇ ▇▇▇▇▇▇ Tel: 01293 608560 E-mail: * @T▇▇▇▇▇▇▇▇.▇▇▇ E▇▇▇▇▇ ▇▇▇▇▇▇▇▇ Tel: 0207 434 * E-mail: * @e▇▇▇▇▇▇.▇▇▇
5. D▇▇▇▇ ▇▇▇▇▇▇▇▇▇ J▇▇▇▇ ▇▇▇▇▇
Escalation principles. In case the Parties cannot agree on a joint solution for handling disagreements or disputes, a deadlock situation shall be deemed to have occurred and each Party shall notify the other Party hereof by the means of a deadlock notice and simultaneously send a copy of the notice to the Polestar Volvo P&Q Steering Committee. Upon the receipt of such a deadlock notice, the receiving Party shall within ten days of receipt, prepare and circulate to the other Party a statement setting out its position on the matter in dispute and reasons for adopting such position, and simultaneously send a copy of its statement to the Polestar Volvo P&Q Steering Committee. Each such statement shall be considered by the next regular meeting held by the Polestar Volvo P&Q Steering Committee or in a forum meeting specifically called upon by either Party for the settlement of the issue.
Escalation principles. In case the Parties cannot agree on a joint solution for handling disagreements or disputes, a deadlock situation shall be deemed to have occurred and each Party shall notify the other Party hereof by the means of a deadlock notice and simultaneously send a copy of the notice to the “Steering Committee”, which regarding the cooperation between the Parties is the so called Volvo Polestar M&L Steering Committee. Upon the receipt of such a deadlock notice, the receiving Party shall within ten days of receipt, prepare and circulate to the other Party a statement setting out its position on the matter in dispute and reasons for adopting such position, and simultaneously send a copy of its statement to the Steering Committee. Each such statement shall be considered by the next regular meeting held by the Steering Committee or in a forum meeting specifically called upon by either Party for the settlement of the issue.
Escalation principles. DEFINITIONS Any capitalised terms used but not specifically defined herein shall have the meanings set out for such terms in the Main Document. In addition, the capitalised terms set out below in this Section 2 shall for the purposes of this Service Specification have the meanings described herein. All capitalised terms in singular in the list of definitions shall have the same meaning in plural and vice versa. The following words shall have the meaning specified below: • PS means Program Start • J1 means Job 1 • OKtB means OK to Buy • FSR means Final Status Report at program close-down. This normally occurs at [***] unless otherwise agreed upon by the Parties. • [***]Vehicle Base Project means the vehicle program currently referred to as [***], which is defined in the Framework Agreement. • [***]means the Polestar branded car based on the [***] Vehicle Base Project with CBU Manufacturing in the Busan Plant with localized parts supplied by RKM, and with KD parts including battery supplied by Geely and imported by RKM, with Planned SOP [***] in week [***]. The Parties further acknowledge and agree that once [***] (as defined below) is formally implemented, [***]shall be adjusted based on [***]through CCR process, and, if necessary, the Parties shall enter into an amendment of this Agreement to govern such change. For the avoidance of doubt, only when [***] is formally implemented, the Parties shall make [***]equal [***] with the structural version [***] in terms of the technical specifications and overall set-up, unless otherwise agreed between Parties. • [***] means [***] Vehicle model year [***] which is being planned.