DESCRIPTION OF THE SERVICE ACTIVITIES. 5.1 The service will be provided in two main areas:
DESCRIPTION OF THE SERVICE ACTIVITIES. 5.1 Industrial Operations & Quality will provide the following services: (a) Product and Process related activities, in the areas of Stamping, Body in White, Paint Shop, Final Plant, Geometry & Logistics. (b) Release Process Inspection Instructions and script updates for the Hardware and Software introductions. (c) Perform the product, process, and logistics engineering work according to the Volvo Product Development System (VPDS) pre-requisites. This for all changes that affects the Polestar 2 vehicle.
DESCRIPTION OF THE SERVICE ACTIVITIES. 5.1 The service will be provided in three main phases:
DESCRIPTION OF THE SERVICE ACTIVITIES. 5.1 Service Provider will support Purchaser by handling for and/or providing to same (I) the activities/actions indicated as “VCC” responsibility in Appendices 1a to 1c and—unless otherwise set out herein—covering the scope as generally set forth as “In Scope” in Appendices 4a to 4d, and (ii) any other service(s) that may be agreed between the Parties.
DESCRIPTION OF THE SERVICE ACTIVITIES. 5.1 The services include exterior design, interior design and surface design. Additionally, it also includes C&M design, UX design, prototype support, visualisation work and studio engineering support. The services and deliveries are performed according to the Digital Model Procedure, with defined milestones for approval of Digital Shape Model (DSM) and Appearance Approval (AA).The procedure and milestone criteria are described in Schedule 1.
DESCRIPTION OF THE SERVICE ACTIVITIES. The relevant IT systems will be upgraded with new functionality, configured and tested to support the [***] production in VCCD—including the global IT solution supporting the new Battery Assembly, new Merge Centre at Business milestone PP (Pilot Production) and new/upgraded Infrastructure. The products involved are: Prepare production, Product control, Quality, Plant maintenance) Connected shopfloor, Material Demand, Factory Support (Infrastructure), ProdOrder&Scheduling, Finance The goal for this project is to have all necessary IT deliverables in place to support the [***]-production in Chengdu at the right moment in the business project phases. Within the project we are aiming to re-use the existing VCC processes and IT solutions that are deployed globally. Any deviation must be investigated and prioritized within the project. High level overview of activities in scope of this project: • BIW Sub-assembly automatic steering: solution exists, need to be implemented. • BIW Pre-order solution: new development and implementation • Paint buffer solution: solution exists, to be implemented • VCATS upgrade for SPAII and i-Flex devices and testing new SWDL and ECOS • SJC server set up for new supplier Desoutter • Battery plant solution: carry back the solution implemented in AELQ with adaptive changes supporting higher JPH. • Merge flow of sequence parts: carry back Gent’s solution with adding some adaptive changes • Extra Andon stations: solution exists, extended to new area • Integrations with new PLCs: solution exists, need to be implemented IT systems in scope Configurations—upgrades—integrations—testing needed for yellow marked applications in picture below. [***] SERVICE AGREEMENT APPENDIX 2
DESCRIPTION OF THE SERVICE ACTIVITIES. 5.1 Operate & maintain the platform General Description Secure that software, licenses and certificates utilized by the platform are continuously updated and paid as required. Secure that integrations to connected systems are kept up to date and operational. This includes any development forced by changes in those systems, making sure the platform is fully operational at all times. Platform and service performance and availability exceeds the minimum agreed requirements; as well as stipulated by any legislative body. Conduct annual controls for user accesses, security and liability according to Service Provider’s policies and control processes. Immediately provide information and details to Purchaser on any found indications or proof of fraudulent behaviour, including revoking platform access for affected users. Keep site content & branding (imagery, common texts, translations, colours, fonts, etc.) up to date according to changing Purchaser brand requirements (within reason), also including site changes induced by updates/changes in integrated systems. Need The platform needs to be available according to legislative requirements and performing in a satisfactory way when it comes to end-customers accessibility. Only authorized users should have access to the platform at any given time. The platform should continuously be patched and upgraded to comply with Service Provider policy. Objective PS20-034 (amended through PS23-108) TEMPLATE VERSION 191016 4 Internal Information - Polestar Operations, availability and performance of the platform according to set requirements secured. 5.2 Secure and operate Purchaser operational revenue stream General Description Secure operational revenue stream into Purchaser’s bank account and insertion of associated verifications in Purchaser’s financial system (accounting walk). Perform (manual) refunds when necessary. Provide simple RMI sales reports from the selected PSP platform (Stripe). Need Revenue from the platform need continuously to be registered as income in Purchaser finance system and the money need to be transferred to the Purchaser bank account. Objective RMI revenue stream maintenance function for Purchaser operational. 5.3 Configure subscription options and pricing according to Purchaser requests General Description Update solution configuration to Purchaser subscription period options and pricing on a per-market basis. Need It should be possible to adapt subscription period lengths offered to the customers a...
DESCRIPTION OF THE SERVICE ACTIVITIES. 5.1 The roles and responsibilities between the Parties can generally be described as follows; Volvo Cars is responsible for Manufacturing Engineering and Logistics activities, including support to Indirect Procurement. 5.2 Volvo Cars Manufacturing Engineering is responsible for process related activities, in the areas of Stamping, Body in White, Paint Shop, Final Plant, Geometry, and In-plant logistics including, but not limited to: Specify, support purchase, install and verify production process as well as secure needed logistic set ups. Perform needed investigations to secure the appropriate and most efficient changes within the Volvo plants that will take place to allow production of the Polestar Vehicle. Define all specifications for the equipment, racks and packaging to be installed for Polestar Vehicle production. Be the main contact towards the equipment suppliers in order to secure a technical perspective and Volvo Cars standards. Be in close contact with the equipment suppliers during the design and manufacturing phase to secure they receive all needed information and get the equipment agreed on at the right timing. Define and secure deliveries of test material to pre-series and tooling equipment. Follow up the installation progress and support with needed process information to the suppliers and securing that the suppliers are delivering according to agreed quality and timing. Secure to keep the production management informed about progress and make necessary agreements to fulfil production requirements. Design plant layout and logistics flows as well as line facade concepts. Develop packaging to be used from Tier 1 suppliers. Tier 2 suppliers are the responsibility of Tier 1. Support pre-series activities to secure the quality and delivery of process as well as the timing aspects. Manage Launch activities according LQOS process. 5 5.3 The process related activities, including detailed lists of planned investments and investment budget, will be aligned with Polestar. Approximations (targets and estimations) of investment cost and investment budget will be supported and provided by Volvo Cars Manufacturing Engineering. 6.
DESCRIPTION OF THE SERVICE ACTIVITIES. 5.1 Service Activities in this Section 5 are general for all Purchaser’s car models, except for PS4 where the set up slightly differs compared to the set up for PS1, PS2 and PS3, such differences for PS4 are detailed in Section 5.8 below. 5.2 Territory The Services set out in this Appendix 1 are provided by Service provider to Purchaser within the Territory (as defined in the Main Document and as further described in Appendix 1A). 5.3 Platform Enablers [***] (APN) [***] (“C3”) [***] (“PKI”) [***] [***] 5.4 Service Operation Service Provider’s Operations act on alert and other sources indicating disturbances in the agreed services provided to Purchaser. The Parties agree that, following the completion of a formal Service Request process, Appendix 1A may be updated from time to time. The Parties also agree that any such change will be reflected in the service charges according to Appendix 3. 5.5 Agreed connected services provided; The list of connected services provided is managed and maintained in the OpCom (as defined in Section 5.7 below). PS21-004 (Amended through PS24-009) SA TEMPLATE VERSION 191003 3 Change and Release Management: The objective of the change management process is to ensure that homogenous methods and procedures are used for well-organized and rapid handling of all changes. 5.6 Development In order to prepare Service Provider’s systems and processes to enable Purchaser to use and benefit from them, Service Provider has made development and modifications to its applications and systems. Purchaser will fully compensate Service Provider for this unique development cost in accordance with Appendix 3, Section 3.4. Service Provider will continuously develop and improve the applications, functionality, features, and Services included in this Service Agreement and Purchaser acknowledge that a fair share of the related costs will be charged to Purchaser as further set out in Appendix 3, Section 3.3. In the event that a wish or a need to develop any feature or function, related to the Services under this Service Agreement, that are only beneficial to or used by Purchaser, Purchaser may request such work by submitting a formal Service Request. Such work (unique development) may only commence if the Parties agree the scope, timing, and the estimated cost, which would be unique developments costs in accordance with Appendix 3, Section 3.4. For the avoidance of doubt, Service Provider has the right to reject any Service Request at its sole discretion...
DESCRIPTION OF THE SERVICE ACTIVITIES. 4.1 Examples of services performed on Polestar vehicles • Arrival + unloading of cars • Inspection fortransport damages • Adjustments, replacements of components and other corrections. • Software download • Test all functionalities, test driving • Final inspection and clean up • Ensure full vehicle cover • Administration and delivery to next destination. Volvo will not take any engineering or quality responsibility for the re-build vehicles apart from workmanship at ESDIC. The detailed specification of service per vehicle to be agreed in separate Service Requests over time. A Service Request can be submitted by Polestar to the already established SharePoint site. The Service Request will be investigated for consequences of technology, time plan, cost and resources. A quotation will be presented to Polestar for decision. Polestar then decides, based on the quotation presented in the SharePoint site, if the service request will be performed. The Parties acknowledge that Volvo Cars will not perform in accordance with a Service Request until the quotation is agreed in writing between the Parties. A Service Request sent in by Polestar may also be denied, if the request is deemed unable to be realized due to for instance technical consequences, time schedule or lack of resources.