Exclusions from Technical Support Services Clause Samples

Exclusions from Technical Support Services. TriTech shall have no support obligations with respect to any third party hardware or software product (“Nonqualified Product”). If TriTech provides support services for a problem caused by a Nonqualified Product, or if TriTech’s service efforts are increased as a result of a Nonqualified Product, TriTech will charge time and materials for extra service at its current published rates for custom software services. If, in TriTech’s opinion, performance of technical support is made more difficult or impaired because of a Nonqualified Product, TriTech shall so notify Client, and Client will immediately remove the Nonqualified Product at its own risk and expense during any efforts to render technical support under this Agreement. Client shall be solely responsible for the compatibility and functioning of Nonqualified Products with the Software.

Exclusions from Technical Support Services. NEOGOV shall have no support obligations with respect to any third-party hardware or software product. The following terms govern the use of the HRIS Services (the “HRIS Addendum”) as they relate to specific HRIS Services ordered by Customer in an Order Form. “HRIS Services” refers to the following SaaS Applications or any Add-Ons (defined below) or Professional Services related to such SaaS Applications: NEOGOV Core HR, NEOGOV Payroll, and NEOGOV Time and Attendance. If any provision within the HRIS Addendum directly conflicts with any other provision of the Services Agreement, the terms of this Addendum shall control. NEOGOV will have no responsibility for nor any duty to review, verify, correct or otherwise perform any investigation as to the completeness, accuracy or sufficiency of any data or information input into the HRIS system by or on behalf of the Customer. Customer is solely responsible for ensuring that all data entered into and stored in the HRIS system is accurate and complete, and for correcting any errors or discrepancies in such data.

Exclusions from Technical Support Services. CentralSquare shall have no support obligations with respect to any third-party hardware or software product (“Nonqualified Product”). If City requests support services for a problem that CentralSquare reasonably believes was caused or exacerbated by a Nonqualified Product, CentralSquare shall provide notice thereof to City along with a quoted price for the support services; City must approve the incurrence of such charges in writing prior to CentralSquare rendering the services. City shall be solely responsible for the compatibility and functioning of Nonqualified Products with the Software.

Exclusions from Technical Support Services. NEOGOV shall have no support obligations with respect to any third-party hardware or software product.

Exclusions from Technical Support Services. Support does not include ------------------------------------------ services for any failure or defect in the FleetASAP Software caused by any of the following: (a) the improper use, alteration, or damage of the FleetASAP Software by Hitachi Software or persons other than @Road employees or consultants; (b) modifications to the FleetASAP Software not made or authorized by @Road, unless such modifications were made by an @Road employee, subcontractor, agent, or other third party acting on behalf of @Road; (c) interaction between the FleetASAP Software and operating systems, database software and other software, when @Road has not approved such operating system, database software, and other software for use with the FleetASAP Software; (d) relocation or network reconfiguration; (e) failure by Hitachi Software to provide and maintain a suitable installation environment, including but not limited to proper electrical power, air conditioning or humidity control or (f) failure by Hitachi Software to install or implement an Update or Workaround provided to Hitachi Software by @Road hereunder. @Road's obligations under this Agreement shall apply only to those releases of the applicable FleetASAP Software that are then-currently supported by @Road.

Exclusions from Technical Support Services. NEOGOV shall have no support obligations with respect to any third-party hardware or software product. The following terms govern the use of the HRIS Services (the “HRIS Addendum”) as they relate to specific HRIS Services ordered by Customer in an Order Form. “HRIS Services” refers to the following SaaS Applications or any Add-Ons (defined below) or Professional Services related to such SaaS Applications: NEOGOV Core HR, NEOGOV Payroll, and NEOGOV Time and Attendance. If any provision within the HRIS Addendum directly conflicts with any other provision of the Services Agreement, the terms of this Addendum shall control. Implementation; Add-Ons; and Configuration Limitation. Implementation of HRIS Services as detailed in the standard statement of work (“SOW”) and the mutually agreed-upon scope document (“Scope”) will proceed in accordance with the estimated implementation schedule provided by NEOGOV and as further detailed in the SOW and Scope. Implementation services not included in the SOW and Scope may be subject to additional fees. Customer acknowledges that the timeline for the implementation schedule is an estimate only and dependent on a number of variables, including but not limited to Customer’s responsiveness to NEOGOV’s requests during the implementation process and Customer’s obligation to fill out the “Implementation Workbook” to facilitate the implementation process. In the event that Customer does not order the full suite of HRIS services offered, NEOGOV may be required to generate custom feeds for Customer for an additional fee. During implementation, Customer may elect optional add-on services that supplement the SaaS Applications (the “Add-Ons”). After completion of implementation, any subsequent changes Customer requests to the configuration of the HRIS Services will be at cost. NEOGOV will have no responsibility for nor any duty to review, verify, correct or otherwise perform any investigation as to the completeness, accuracy or sufficiency of any data or information input into the HRIS system by or on behalf of the Customer. Customer is solely responsible for ensuring that all data entered into and stored in the HRIS system is accurate and complete, and for correcting any errors or discrepancies in such data.

Exclusions from Technical Support Services. NEOED shall have no support obligations with respect to any third-party hardware or software product.

Exclusions from Technical Support Services. CentralSquare shall have no support obligations with respect to any third-party hardware or software product (“Nonqualified Product”). If Customer