Help Desk Approach Sample Clauses

Help Desk Approach. Currently, the Client has not developed a full-scale first Tier Help Desk support where the Client’s help desk serves as the first line of problem resolution, prior to contact with the SIS Customer Support Group. Further, San Mateo allows for the end users to make the contact with the SIS Customer Support Group without the San Mateo Tier 1 support involved or making the call on their own. Finally, the Client agrees to use a standard approach for gathering relevant information to communicate to the SIS Customer Support group to insure the highest quality of information is provided with the goal of accelerating the problem resolution on behalf of the Client. The reduction in charges will begin when this new help desk approach is implemented by the Client. SIS has agreed to reduce maintenance by $250 per month once this interface has been implemented. From time to time, upgrades and changes will be made to enhance One-e-App core features. These changes may be financed by third parties, other One-e-App Clients and/or the Client in concert with other One-e-App clients. The Client will be obligated to support reasonable maintenance of these upgrades. The Client will be given written notice of the new maintenance fees and expected timeline prior to the development work on the enhancement begins. The Client is obligated to implement the enhancement and to begin payment for maintenance no later than one month after the announced availability of the enhancement. Core and maintenance cost changes will require a change order. Core and maintenance cost changes will require a change order. The Client will have an opportunity to conduct user acceptance testing on the enhancement and the enhancement will be supported by a written description and demonstration of the functionality. As indicated below, there may be ongoing maintenance fees associated with these core enhancements that will be the obligation of the Client to support. The Client will be responsible for performing the following tasks: o Provide a project manager representing the project participants, who is empowered to make daily project decisions. o Provide appropriate mechanisms to resolve issues in a timely manner so the maintenance schedule is not adversely impacted. o Provide subject matter experts to participate in testing activities, as needed. o Assign a technical resource as a contact for ongoing application maintenance. o Provide help text to be inserted into the application. o Provide Spanish or oth...
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Related to Help Desk Approach

  • Help Desk A help desk for Product support issues (the “Help Desk”) will be available to Customer. Unless specified in an Order, Customer should contact 000.000.0000 to receive a telephone number for the applicable supporting Solutions & Support Center. Customer will appoint one Product administrator and one backup administrator to serve as the primary point of contact regarding maintenance services.

  • COVID-19 Vaccine Passports Pursuant to Texas Health and Safety Code, Section 161.0085(c), Contractor certifies that it does not require its customers to provide any documentation certifying the customer’s COVID-19 vaccination or post-transmission recovery on entry to, to gain access to, or to receive service from the Contractor’s business. Contractor acknowledges that such a vaccine or recovery requirement would make Contractor ineligible for a state-funded contract.

  • Vaccine Passports Pursuant to Texas Health and Safety Code, Section 161.0085(c), Contractor certifies that it does not require its customers to provide any documentation certifying the customer’s COVID-19 vaccination or post-transmission recovery on entry to, to gain access to, or to receive service from the Contractor’s business. Contractor acknowledges that such a vaccine or recovery requirement would make Contractor ineligible for a state-funded contract.

  • Access Toll Connecting Trunk Group Architecture 9.2.1 If CSTC chooses to subtend a Verizon access Tandem, CSTC’s NPA/NXX must be assigned by CSTC to subtend the same Verizon access Tandem that a Verizon NPA/NXX serving the same Rate Center Area subtends as identified in the LERG. 9.2.2 CSTC shall establish Access Toll Connecting Trunks pursuant to applicable access Tariffs by which it will provide Switched Exchange Access Services to Interexchange Carriers to enable such Interexchange Carriers to originate and terminate traffic to and from CSTC’s Customers. 9.2.3 The Access Toll Connecting Trunks shall be two-way trunks. Such trunks shall connect the End Office CSTC utilizes to provide Telephone Exchange Service and Switched Exchange Access to its Customers in a given LATA to the access Tandem(s) Verizon utilizes to provide Exchange Access in such LATA. 9.2.4 Access Toll Connecting Trunks shall be used solely for the transmission and routing of Exchange Access to allow CSTC’s Customers to connect to or be connected to the interexchange trunks of any Interexchange Carrier which is connected to a Verizon access Tandem.

  • Loop Provisioning Involving Integrated Digital Loop Carriers 2.6.1 Where Xxxx has requested an Unbundled Loop and BellSouth uses IDLC systems to provide the local service to the End User and BellSouth has a suitable alternate facility available, BellSouth will make such alternative facilities available to Xxxx. If a suitable alternative facility is not available, then to the extent it is technically feasible, BellSouth will implement one of the following alternative arrangements for Xxxx (e.g. hairpinning): 1. Roll the circuit(s) from the IDLC to any spare copper that exists to the customer premises. 2. Roll the circuit(s) from the IDLC to an existing DLC that is not integrated. 3. If capacity exists, provide "side-door" porting through the switch. 4. If capacity exists, provide "Digital Access Cross Connect System (DACS)- door" porting (if the IDLC routes through a DACS prior to integration into the switch). 2.6.2 Arrangements 3 and 4 above require the use of a designed circuit. Therefore, non- designed Loops such as the SL1 voice grade and UCL-ND may not be ordered in these cases. 2.6.3 If no alternate facility is available, and upon request from Xxxx, and if agreed to by both Parties, BellSouth may utilize its Special Construction (SC) process to determine the additional costs required to provision facilities. Xxxx will then have the option of paying the one-time SC rates to place the Loop.

  • Bus Drivers A. The Board agrees to pay bus drivers their regular rate per hour for driving in excess of four (4) hours per day on their regular route. The Board agrees to pay bus drivers their regular rate while transporting students on another regular route during an emergency situation. B. The Board agrees to pay bus drivers $15.00 per hour for field trips. Field trips will be paid from the point where students are picked up to the point students are returned or the point when the driver returns to the pick-up location. C. The terms "field trips," "special trips," and "extra trips" shall henceforth be known as field trips. All non-walking field trips which are sponsored by the District, have been approved by the Superintendent, and are accompanied by an advisor/teacher shall be offered to regular drivers before they are offered to substitutes. Dropped trips or trips that arise within twenty-four (24) hours of the scheduled departure time can be filled with the first available driver. D. Each bus driver shall be paid for all time that is spent on their bus including deadhead, breakdown, maintenance time, layover time, and random drug and alcohol testing. E. All drivers may take their regularly assigned bus on short trips, however, longer trips shall be assigned at the discretion of the Transportation Department. F. The Board agrees to pay the cost up to thirty-five dollars ($35.00) for costs incurred to any bus driver for physical, eye tests, or abstracts. G. At the beginning of each new school year, field trips shall be offered on a rotating basis from a driver rotation list, beginning with the most senior driver on the list. A bus driver who cancels a trip (non-emergency cancellation as determined by the supervisor) with less than forty-eight (48) hours notice shall miss their turn on the next two trip rotations. Drivers may elect to remove themselves from consideration for extra trips. If removed, drivers will remain so for the designated period of time that trips are bid or they may elect to remove themselves for the entire school year. H. The Board agrees to supply each bus with a broom and window cleaner, for the proper inside and outside cleaning of the bus. I. Mid-day preschool routes shall be offered, bid, and paid as part of drivers’ regular routes. J. All bus routes shall be bid with the most senior driver appointed, providing it is not excessive cost to the Board. K. If a driver takes a field trip he/she will only be deducted the actual morning or evening time from regular route. L. Nine (9) or more students shall be considered a field trip to be transported in a van, mini bus or regular bus, excluding trips by the multiple impaired students, History Day, Science Olympiad, Mock Trial, Vision Unit, commercial buses sponsored by a non- Board entity for football state playoffs, and all other regional and State sports events. M. The Board shall make available to all bus drivers a copy of the State Manual to assist drivers in passing the required written examination. N. The Board shall provide inservice education for all regular drivers employed the effective date of this Agreement to assist drivers in passing the required written examination. O. All bus drivers shall be required to meet all licensing requirements of the State of Ohio to be employed or to remain in the employment of the District. P. All bus drivers shall pass any drug testing requirements established by the Ohio Department of Education, Ohio State Laws, and/or Federal Law governing the commercial licensing of all bus drivers. The cost of said required testing shall be borne by the Board. Q. The Board shall reimburse up to $44.75, once every (4) years, the cost of renewal of the Commercial Driver's License fee, upon submission of a fee receipt. R. The drivers who were grandfathered to drive their buses to and from home on their current routes as of 2001-2002 will remain grandfathered as long as they are drivers for the District, and remain on the same routes. All new drivers shall be subject to the approval of the Transportation Supervisor and Superintendent on taking buses home. (See paragraph J.) In the event a bus driver authorized to take his/her bus home, including the grandfathered drivers, moves from his/her present residence, the Transportation Supervisor and Superintendent shall determine whether the driver will be permitted to continue to drive his/her bus home. (See paragraph J.) S. Bus drivers who are required to plug bus heaters in at their residences shall be paid $1.50 per plug-in. T. The Board will pay for the cost of mandatory training to meet certification requirements.

  • Designated Configuration; Trained Personnel State Street and the Fund shall be responsible for supplying, installing and maintaining the Designated Configuration at the Designated Locations. State Street and the Fund agree that each will engage or retain the services of trained personnel to enable both parties to perform their respective obligations under this Addendum. State Street agrees to use commercially reasonable efforts to maintain the System so that it remains serviceable, provided, however, that State Street does not guarantee or assure uninterrupted remote access use of the System.

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Evaluation Software If the Software is an evaluation version or is provided to You for evaluation purposes, then, unless otherwise approved in writing by an authorized representative of Licensor, Your license to use the Software is limited solely for internal evaluation purposes in non-production use and in accordance with the terms of the evaluation offering under which You received the Software, and expires 90 days from installation (or such other period as may be indicated within the Software). Upon expiration of the evaluation period, You must discontinue use of the Software, return to an original state any actions performed by the Software, and delete the Software entirely from Your system and You may not download the Software again unless approved in writing by an authorized representative of Licensor. The Software may contain an automatic disabling mechanism that prevents its use after a certain period of time. RESTRICTIONS

  • Antivirus software All workstations, laptops and other systems that process and/or store PHI COUNTY discloses to CONTRACTOR or CONTRACTOR creates, receives, maintains, or transmits on behalf of COUNTY must have installed and actively use comprehensive anti-virus software solution with automatic updates scheduled at least daily.

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