Application Maintenance. The many components that make up web-based applications and the servers they are hosted on are constantly being improved and updated. Mostly this maintenance happens in the background, however occasionally, servers require significant updates to the application which can mean a period of Scheduled Downtime.
Application Maintenance. CaseWorthy will maintain the Application during the term of this Agreement pursuant to the SLA herein. If the Application software code has been customized (“customized” is defined as software code changes, as opposed to software configurations), and CaseWorthy personnel performed those customizations, CaseWorthy will agree to maintain the Application as customized.
Application Maintenance a. Per the Software Maintenance and Support Agreement, Boulder County will be the Authorized Contact with Timmon’s Group for all future submittal of Support Requests.
Application Maintenance. All changes and fixes shall be implemented based on a mutually agreed upon schedule. All changes shall go through all phases of testing as outlined in the Test Plan. The test results shall be documented and provided to Agency for approval before a decision is made to put the new release into production. All relevant System Documentation shall be updated and provided to Agency and Counties after any System changes, including after the completion of any Enhancements. Contractor shall manage and implement licensed software (i.e., software that is Contractor Intellectual Property- as modified pursuant to this Transaction Document) and third-party product revisions. For each new release, Contractor shall: • install the release to all relevant environments with Agency’s approval to sync all environments as necessary; • perform integration testing of releases to validate the expected functionality; • perform regression tests in a non-production environment that is sufficient to ensure the release does not negatively affect current functionality; • notify Agency and the Counties to conduct UAT testing that will include Agency and Counties as necessary, with support from the Contractor; • resolve problems/incidents found in regression or integration testing; • provide a list of changes that may require updates to the training materials; and • make necessary changes to the User Documentation. Contractor shall establish a process for managing configuration and technology changes made to licensed software and third-party products, including: • Configuration and technology change management procedures including submission, analysis, prioritization, and approval of requests. • Configuration and technology change approval meetings, as needed. • Execution of configuration and technology change(s). • Validation of configuration and technology change(s). The Contractor shall provide configuration and technology change management services including: • ongoing management, including project plans and transition plan; • reporting to Agency on change management; • developing a production change schedule that is agreed upon by the Agency; • testing all changes to licensed software prior to moving them to production; • testing application enhancements, error corrections, upgrades and other revisions; and • developing test scripts and test data as needed. Contractor shall report monthly on configuration and technology change management, including the tracking and reporting of any i...
Application Maintenance. When application management exceeds the knowledge of the client the 2muchcoffee Support Team will accept requests for platform administration through any of the following channels listed under Requesting Service.
Application Maintenance. During the duration of this maintenance agreement, Databound will provide Application fixes when Databound determines, at its sole discretion that the Application is not performing as expected (“Application Maintenance”). Databound will not be responsible for any errors or problems that are determined by Databound to have been caused by the Client or a third party, including but not limited to hardware problems, operating system errors, or malicious acts.
Application Maintenance. ServicePower will give the Client prior notice of application maintenance works if such maintenance will result in known unavailability of the Services. Application maintenance works will be carried out between the hours of 12:00am and 4:00am and planned outages due to such works will not exceed 4 hours on any day.
Application Maintenance. 9 4.1. Methodologies......................................... 9 4.1.1. Problem Reporting............................ 9 4.1.2. Problem Determination........................ 9 4.1.3. Problem Resolution........................... 11 4.1.4. Change Management............................ 12 4.1.5. Release Management........................... 13 4.2.
Application Maintenance. ChannelPoint shall provide Maintenance Services for any Applications developed by ChannelPoint or provided to Zurich or its Affiliates by ChannelPoint in accordance with the terms set forth in Exhibit D. Such Maintenance Services shall be limited to the correction of errors or defects in any supported Application that cause a program to fail to perform in accordance with ChannelPoint's specifications, telephone support and upgrades and updates to non-custom features of such Applications. The Maintenance Services will be renewable [...***...] after Application deployment upon payment of the Maintenance Service Fee then due; provided that with respect to such Applications, Zurich agrees that it will procure Maintenance Services for at least [...***...] and ChannelPoint agrees to provide Maintenance Services for as long as Maintenance Services are provided for the Commerce Exchange Platform.
Application Maintenance. Maintenance Service Fees for Applications will be due upon deployment of any Application for which ChannelPoint will provide Maintenance Services under this Agreement. The Maintenance Service Fees for Applications shall also be based on a calendar year payable in calendar quarterly installments, and will therefore be pro rated based upon the number of days remaining in the calendar year in which such deployment took place. * CONFIDENTIAL TREATMENT REQUESTED EXHIBIT J FORM OF NONDISCLOSURE AGREEMENT MUTUAL CONFIDENTIALITY AND NONDISCLOSURE AGREEMENT THIS AGREEMENT is entered into as of the ______ day of _______________, 1998, by and between ChannelPoint, Inc. ("ChannelPoint"), a Delaware corporation with its principal offices in Colorado Springs, Colorado, and _________ ("Recipient"), a __________________ corporation with its principal offices in _________________.
