Issue Management Process. Either the Service Provider or ESIC may document any issue(s) which arises at any time during the performance of this SLA (the “Issue(s)”) and communicate the same to the other Party hereto within 3 days of it arising;
Issue Management Process. Either Purchaser or Supplier may raise an issue by documenting the business or technical problem, which presents a reasonably objective summary of both points of view and identifies specific points of disagreement with possible solutions. • Purchaser and the Supplier’s representative will determine which committee or executive level should logically be involved in resolution. • A meeting or conference call will be conducted to resolve the issue in a timely manner. The documented issues will be distributed to the participants at least 24 hours prior to the discussion if the issue is not an emergency requiring immediate attention. • Management of Purchaser and Supplier will develop a temporary, if needed, and the permanent solution for the problem at hand. The Supplier will then communicate the resolution to all interested parties. • In the event a significant business issue is still unresolved, the arbitration procedures described in the Contract will be used.
Issue Management Process. Either Authority or SI may raise an issue by documenting the business or technical problem, which presents a reasonably objective summary of both points of view and identifies specific points of disagreement with possible solutions. Any unresolved issues/disputes concerning the Project/Contract between the Parties shall first be referred in writing to the Project Manager for his consideration and resolution. If the Project Manager is unable to resolve any issue/dispute within 5 days of reference to them, the Project Manager shall refer the matter to the Program Management Committee. If the Program Management Committee is unable to resolve the issues/disputes referred to them within 15 days the unresolved issue/dispute shall be referred to Steering Committee / high powered committee/Project Implementation Committee for resolution. The Steering Committee within 30 days of reference to them shall try to resolve the issue/dispute. If the Steering Committee fails to resolve a dispute as per the above clause, the same shall be referred to arbitration. The arbitration proceedings shall be carried out as per the Arbitration procedures mentioned in Clause 18 of this section of RFP.
Issue Management Process. The issue management process under this SLA, briefly stated, would be as under:
Issue Management Process. 23.1 Local Interest Issue Resolution
Issue Management Process. 45.2.1. Either Authority or MSI may raise an issue by documenting the business or technical problem, which presents a reasonably objective summary of both points of view and identifies specific points of disagreement with possible solutions.
Issue Management Process a. Either MCI or SI may raise an issue by documenting the business or technical problem, which presents a reasonably objective summary of both points of view and identifies specific points of disagreement with possible solutions.
Issue Management Process. This process is established to provide a comprehensive approach to managing the identification, recording, tracking and resolution of project issues that will occur throughout the project life cycle.
